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Shipping Policy


Shipping Policy

            Here is a quick list of the Shipping Policy questions that are answered below. Find the question you are interested in and then scroll down the page to find the answer.

            Below our "Shipping Policy" is the section titled "Shipping Policy for Subscriptions". Find the question you are interested in and then scroll down the page to find the answer.

Shipping Policy

  1. Where do you ship?
  2. When do we ship?
  3. How do we ship?
  4. How much does shipping cost?
  5. How and when are you notified of when your order has placed and shipped?
  6. What do you do if your tracking information says your package was delivered but you do not have your package?
  7. What do I do if I have not received my package?
  8. What do I do if my package was delivered to the wrong address?
  9. If you have any questions, how do you contact SammySocks Etc.?

Shipping Policy for Subscriptions

  1. Where do you ship?
  2. How much is shipping?
  3. How do you ship?
  4. When will my subscription ship?
  5. How do I change the “shipping address” for a subscription?
  6. Can I sign up for more than one subscription?
  7. If I order more than one subscription, will they all have the same socks?
  8. How am I able to check my order status?

Shipping Policy

            Once you have placed an order with SammySocks Etc., we get to prepare and ship the order to you. We are excited! SammySocks Etc. very much wants to make this a smooth, efficient and transparent process for both you and us.

            We put a great deal of effort in preparing your order. We want the “unboxing” experience to be one you look forward to with expectation and delight. In addition, we want your order to arrive safe and correct.

1. Where do we ship?

            Currently, we ship to locations with street mailing addresses in each of the fifty states in the United States of America. We do not ship to P.O. Boxes. At this time, we do not ship internationally. We ship all orders from Hutto, Texas.

2. When do we ship?

          Orders are shipped out after 5:00 pm (Central Standard Time) Monday through Friday. We use the United States Postal Service (USPS) to ship all of our orders. Most orders will ship within one or two business days.         

            Most orders will ship within two business days or receipt of your order. If your order is placed on a Friday, your order will be shipped on the following Monday. Your package should arrive at its destination within 5 to 7 business days.

            Please allow for up to 72 hours for order processing during holiday times (Christmas, Thanksgiving, Valentine’s Day, Easter, July 4, Halloween) Your tracking number will be available on the day the order is shipped by the USPS.

            Please make sure to include your email address during the checkout process when placing your order. Doing so allows us to contact you if there are any problems. Also, we can email you how to receive a tracking number so you can track your order. Orders can be tracked at USPS.com by using the tracking number we provide you in the shipping confirmation email we will send to you.

3. How do we ship?

            We ship our socks through first class mail with the United States Postal Service (USPS). Your package should arrive at its destination within 5 to 7 business days. Please note that shipping times cannot be guaranteed. Unexpected delays due to weather or shipping difficulties with the USPS are out of our control. We appreciate your awareness of this.

            Please make sure to include any building, suite, or apartment number that is part of your mailing address when you order. If you are having your order shipped to an address that is not yours – such as a gift – it is important that you include all parts of the mailing address. Information that is missing from your address or the address you are having the order shipped to will have an effect on when the order is delivered. Missing information may also cause your order to be returned to us. If this happens, we will attempt to contact you. If we are able to contact you, you can either cancel the order and we will refund you the cost of the order – minus any original shipping charges or you can pay additional shipping fees and we will resend the package to the corrected address. If we do not hear from you after 72 hours or our attempting to contact you, we will refund your order – minus any original shipping charges.

4. How much does shipping cost?

            We ship First Class mail through the United States Postal Service (USPS).  We charge shipping rates based on the value of your order – not including any sales tax. Here are our rates:

            If your order is between $0.01 - $50.00 – we charge $4.99 shipping.

If your order is $50.01 or more – we do not charge you any shipping costs. YOUR SHIPPING IS FREE!

For subscriptions, shipping is included in the subscription price.

5. How and when are you notified of when your order has placed and shipped?

            SammySocks Etc. will send you an email confirming your order shortly after you place your order. We will also send you a shipping confirmation email once your order has shipped and a tracking number is available. If you have not received an order confirmation email and/or a shipping confirmation email from us, please check the spam folder of your email inbox to make sure these emails have not been placed there.

            We ship our socks through first class mail with the United States Postal Service (USPS). Your package should arrive at its destination within 5 – 7 business days. Please note that shipping times cannot be guaranteed. Unexpected delays due to weather or shipping difficulties with the USPS are out of our control. We appreciate your awareness of this.

            If you have any questions about your order, please email us at contact@sammysocksetc.com. Please include information such as the first and last name on the order, the order date, the order number and your question(s). This information will help us locate your order and respond quickly and efficiently.

6. What do you do if your tracking information says your package was delivered but you do not have your package?

            Please check with your local United States Postal Service office to see if the package ended up there. Also, please check with your neighbors or apartment office to make sure that your package was not delivered there by mistake.

7. What do I do if I have not received my package?

            If you have not received your package within 7 to 10 business days of placing your order, please check your email to make sure that you received an email confirming your order and an email telling you that your order was shipped. Please check the spam folder of your email inbox to make sure these emails have not been placed there. The email letting you know that your order was shipped will contain your tracking number.

            Also, please check with your local United States Postal Service office to see if the package ended up there. Additionally, please check with your neighbors or apartment office to make sure that your package was not delivered there by mistake.

            If you think that your package was lost, please contact us at contact@sammysocksetc.com. Include your information such as the first and last name on the order, the order date, your email address and the order number. We will check with the United States Postal Service. This may take up to 7 business days. We will email to let you know what we find out.

8. What do I do if my package was delivered to the wrong address?

            Please contact us at contact@sammysocksetc.com so we can take a look at your situation. Please include information such as the first and last name on the order, the order date, the order number and your question(s). This information will help us locate your order and respond quickly and efficiently.

            Check with your local United States Postal Service office. If you left off part of your address or put an incorrect address on your order, your package may make its way back to us. If this is the case, SammySocks Etc. is not responsible for any additional shipping costs.

9. If you have any questions, how do you contact SammySocks Etc.?

            If you have any questions, please email us at contact@sammysocksetc.com. If you have questions about an order you placed, please include the first and last name on the order, the order date, the order number and your question(s). We will respond as soon as possible, hopefully within 48 hours.  

 

Shipping Policy for Subscriptions

  1. Where do you ship?

            Currently, we ship to locations with street mailing addresses in each of the fifty states in the United States of America. We do not ship to P.O. Boxes. Currently, we do not ship internationally. We ship all orders from Hutto, Texas.

  1. How much is shipping?

            Shipping is included in the subscription price.

  1. How do you ship?

            We ship our socks through first class mail with the United States Postal Service (USPS). Your package should arrive at its destination within 5 to 7 business days from the day it is shipped. The first shipment of the subscription will be sent within 1 – 3 business days of when you first purchase the subscription. Subsequent shipments will be sent as follows: 3-month subscriptions are shipped on the 10th of each month; 6-month subscriptions are shipped on the 13th of each month; 12-month subscriptions are shipped on the 16th of each month. Please note that shipping times cannot be guaranteed. Unexpected delays due to weather or shipping difficulties with the USPS are out of our control. We appreciate your awareness of this.

            Please make sure to include any building, suite, or apartment number that is part of your mailing address when you order. If you are having your order shipped to an address that is not yours – such as a gift – it is important that you include all parts of the mailing address. Information that is missing from your address or the address you are having the order shipped will influence when the order is delivered. Missing information may also cause your order to be returned to us. If this happens, we will attempt to contact you. If we are able to contact you, you can either cancel the order and we will refund you the cost of the order – minus any original shipping charges or you can pay additional shipping fees and we will resend the package to the corrected address. If we do not hear from you after 72 hours or our attempting to contact you, we will refund your order – minus any original shipping charges.

  1. When will my subscription ship?

            Regular Orders – The first shipment of the subscription will be sent within 1 – 3 business days from the date of the subscription purchase. Subsequent shipments will be sent on this schedule:

            - 3-month subscriptions – the 10th of each month

            - 6-month subscriptions – the 13th of each month

            - 12-month subscriptions – the 16th of each month

            For example, let’s say you purchase a 3-month subscription on March 23. We will send the first shipment of the subscription 1 – 3 business days following March 23. We will send the next month’s and the following month’s shipment on the 10th of April and the 10th of May.  

            If you purchase a subscription before the 10th for a 3-month subscription, we will send your first shipment within 1 – 3 business days following the date of purchase. We will send the next month’s shipment the following month on the 10th of that month. Subsequent shipments will then go out on the 10th of each month.

            If you purchase a subscription before the 13th for a 6-month subscription, we will send your first shipment within 1 – 3 business days following the date of purchase. We will send the next month’s shipment the following month on the 13th of that month. Subsequent shipments will go out on the 13th of each month.

            If you purchase a subscription before the 16th for a 12-month subscription, we will send your first shipment within 1 – 3 business days following the date of purchase. We will send the next month’s shipment the following month on the 16th of that month. Subsequent shipments will go out on the 16th of each month.

            We will send you an order confirmation email once your subscription order has been placed. Once your order has shipped each month, we will send you a shipping confirmation email with tracking information.

            Gift Orders – The first shipment of the gift subscription will be sent within 1 – 3 business days from the date of the gift subscription purchase. When you place your initial order for a gift subscription, please add that you would like this to be a “Gift Subscription” in the “Special instructions for seller” section found on the “Cart” page when you checkout. Please make sure that the “shipping address” is the address of the gift recipient.

            We will send you an order confirmation email once the gift subscription order has been placed. Once the first gift subscription order has shipped to the recipient, we will send you a shipping confirmation with tracking information email. Once the gift subscription order has shipped each month, we will send you a shipping confirmation email with tracking information. Subsequent shipments will be sent on this schedule:

            - 3-month subscriptions – the 10th of each month

            - 6-month subscriptions – the 13th of each month

            - 12-month subscriptions – the 16th of each month

            For example, let’s say you purchase a 3-month gift subscription on March 23. We will send the first shipment of the subscription 1 – 3 business days following March 23. We will send the next month’s and the following month’s shipment on the 10th of April and the 10th of May.

            If you purchase a gift subscription before the 10th for a 3-month subscription, we will send the first shipment within 1 – 3 business days following the date of purchase. We will send the next month’s shipment the following month on the 10th of that month. Subsequent shipments will then go out on the 10th of each month.

            If you purchase a gift subscription before the 13th for a 6-month subscription, we will send the first shipment within 1 – 3 business days following the date of purchase. We will send the next month’s shipment the following month on the 13th of that month. Subsequent shipments will go out on the 13th of each month.

            If you purchase a gift subscription before the 16th for a 12-month subscription, we will send the first shipment within 1 – 3 business days following the date of purchase. We will send the next month’s shipment the following month on the 16th of that month. Subsequent shipments will go out on the 16th of each month.

            You are free to send the gift recipient an email through your own email at any time notifying them of the gift.

  1. How do I change the “shipping address” for a subscription?

            You may change the “shipping address” on your own if you have a Shopify Customer Account. You will be able to do this through your account. This is the address the order is shipped to each month.

            If you do not have a Shopify Customer Account or you would like us to change the “shipping address” for you, you may email us at contact@sammysocksetc.com and we will adjust that for you. Please submit your “shipping address” change before the end of the month for the following month’s shipment.

  1. Can I sign up for more than one subscription?

            Yes, you may sign up for more than one subscription. However, you can only order one subscription at a time. If you are wanting to have or give more than one subscription, you will have to order each one separately and start a new order each time.

  1. If I order more than one subscription, will they all have the same socks?

            Yes. We send the same socks to our subscribers each month depending on the length of the subscriptions.

  1. How am I able to check my order status?

            Once your subscription order has been shipped each month, you will receive a shipping confirmation email that includes a tracking number. If you have a Shopify Customer Account, you can also log into your account to check on the status of your order(s).


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