FAQ

Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ) for One-Time Purchases and Subscriptions

        Here is a list of the FAQ questions that are answered below. Find the question you are interested in and then scroll down the page to find the answer. Questions about Sock, Coffee, and Tea Subscriptions are found below "Additional Questions”.

 Frequently Asked Questions for One-Time Purchases

About SammySocks Etc.

1. Why are you called SammySocks Etc.?

Our Products

1. What products do you offer for purchase?
2. How do I select sock sizes?
3. Where are your socks made?
4. What is the fiber content of your socks?
5. What coffee and tea do you offer?

Payments and Orders

1. What type of payments do you accept?
2. When will my credit card be charged?
3. My credit card is not being accepted.
4. How do I know that my order went through?
5. Why haven’t I received a confirmation email regarding my order?
6. Can I change my order after I have submitted the order?
7. What happens if a product is cancelled on my order?
8. What happens if I receive the wrong item(s) in my order shipment?
9. What happens if I am missing any items from my order shipment?
10. What happens if I or someone I have gifted receives a damaged or defective item?
11. Do you offer gift cards?
12. Do you offer discount codes?
13. What do I do if I am having difficulty entering my discount code?
14. Can I use multiple coupon discount codes?
15. Why am I charged sales tax?
16. Do you offer discounts on bulk purchases?
17. Do you sell your products at wholesale?
18. Am I able to order custom socks?
19. Do you offer gift wrapping?

Shipping Policy

1. Where do we ship?
2. When do we ship?
3. How do we ship?
4. How much does shipping cost?
5. How and when are you notified of when your order has placed and shipped?
6. What do you do if your tracking information says your package was delivered but you do not have your package?
7. What do I do if I have not received my package?
8. What do I do if my package was delivered to the wrong address?
9. If you have any questions, how do you contact SammySocks Etc.?

Contacting SammySocks Etc.

1. How do I contact SammySocks Etc.?
2. What hours is SammySocks Etc. open for customer service?

Privacy Policy and Use of Personal Data

1. Is your website secure?
2. How do you protect my privacy?
3. How will SammySocks Etc. use my email?

Returnless Refund Policy

1. How do I initiate a Returnless Refund?
2. What will happen once you receive my request for a Returnless Refund?
3. How and when will I receive a refund or in-store credit?
4. What do I do if I would like a Returnless Refund on items received as a gift?
5. What do I do if any items were missing from my shipment?
6. What do I do if I or someone I have gifted receives a damaged or defective item or items were missing from the shipment?
7. What do I do if I have not received my refund?

Sharing With Others

1. How does SammySocks Etc. share with others?

Additional Questions

1. If I have any additional questions, how may I contact you for answers?

Registration and Shopify Customer Account Questions

1. How can I register for a Shopify Customer Account?
2. What are the benefits of creating a Shopify Customer Account?
3. How do I sign into my Shopify Customer Account?
4. What emails will you send me about my subscription?
5. How do I reset my password?

About SammySocks Etc.

1. Why are you called SammySocks Etc.?

            We are called SammySocks Etc. because our company is named after our son, Samuel, and we sell socks and coffee. The Etc. part of our company’s name refers to our hoping to sell other products in the future.

Our Products

1. What products do you offer for purchase?

            At this time, we offer a variety of children’s, women’s and men’s socks, coffee, and tea. We will add more products as we grow.

2. How do I select sock sizes?

            Standard sock sizes are as follows for our children’s, women’s and men’s sock products:

            Children’s – We offer sock sizes 6 – 11 and 12 – 5 - Youth for children                                ages 2 – 10, except as noted on the product page.

            Women’s - We offer sock sizes 9 – 11 for shoe sizes 4 – 10.5.

            Men’s – We offer sock sizes 10 – 15 for shoes sizes 7 – 16.

3. Where are your socks made?

            The county where our socks are made can be found on all product pages in the description of each pair of socks.

4. What is the fiber content of your socks?

            The fiber content of our socks can be found on all product pages in the description of each pair of socks.

5. What coffee and tea do you offer?

            We offer ground coffee from Fara Coffee of Austin, Texas. Find more information about the coffee we offer by clicking on the “Coffee” tab on our Home page.

            We offer Bigelow steep Café tea in single-serve tea bags from Bigelow Tea. Find more information about the tea we offer by clicking on the “Tea” tab on our Home page.

Payments and Orders

1. What type of payments do you accept?

            We accept credit cards issued by Mastercard, Visa, Discover and American Express in the United States of America. We also accept PayPal. We do not accept checks or money orders.

2. When will my credit card be charged?

            Your credit card is pre-authorized when you place an order. This ensures that your card can be charged when the order is shipped. This “hold” is a non-monetary transaction. It checks to make sure that your credit card account is valid and holds sufficient funds to pay for the order. The length of the pre-authorization is determined by your credit card company. We do not charge your credit card until your order is shipped.

3. My credit card is not being accepted?

            If you are having difficulties processing your order with your credit card, please check to make sure that you have entered your name as it appears on the credit card, the correct credit card number, expiration date, security number, address for the credit card (including zip code), and the correct type of card (Mastercard, Visa, Discover or American Express). Mastercard, Visa and Discover use the last 3-digit number that appears on the back of your credit card as the security number. American Express uses a 4-digit number that appears on the front of your credit card as the security number.

            If you continue to have problems placing your order, please contact SammySocks Etc. at contact@sammysocksetc.com or call . We are available to help Monday – Friday between the hours of 9:00 am – 4:00 pm (Central Standard Time).

4. How do I know that my order went through?

            A confirmation page will appear on your computer screen right after you submit your order. You will also receive an email from SammySocks Etc. verifying your order. This email will include details about your order and an order number. Please check your spam folder in case the order confirmation email was judged to be spam or junk mail.

5. Why haven’t I received a confirmation email regarding my order?

            An email with a copy of the order confirmation will be sent to the email that you entered when you placed your order. Be sure to check your email’s spam folder. The email from us may have been placed in your spam folder because it was thought to have been junk mail. Also, turn off any spam blocker(s) that may prevent our emails from reaching you. If you are still having difficulty receiving your order confirmation email, please contact us through email at contact@sammysocksetc.com or call us at . We are available Monday through Friday from 9:00 am until 4:00 pm (Central Standard Time).

6. Can I change my order after I have submitted the order?

            Unfortunately, we are unable to change an order once you have submitted the order. We can cancel the order and help you in creating a new order. Please email us at contact@sammysocksetc.com or call to cancel your order. Please have your full name, order number and order date ready when you call or make sure to include that information in your email.

            If you contact us before we have shipped your order, we will be able to cancel the order and refund your original purchase expense, including any applicable sales tax.

            If the original order has already been shipped and you wish to cancel the original order, please contact us at contact@sammysocksetc.com or call. We are available to help Monday – Friday between the hours of 9:00 am – 4:00 pm (Central Standard Time). We will ask that your return the original order. You will be responsible for the return shipping cost. Once you have contacted us, we will provide you with instructions on how we will proceed with your refund. We will refund you the original purchase price, including any applicable sales tax. Original shipping costs will not be refunded. Please refer to our Refund Policy for information on how we process refunds.

7. What happens if a product is cancelled on my order?

            If there is an item or items cancelled on your order, this means that the item is sold out or no longer available. If this does happen, we will charge you only for the products that we actually ship to you. Any products that are cancelled on your order will appear as cancelled on the delivery confirmation email that we will send to you once the order has shipped.

8. What happens if I receive the wrong item(s) in my order shipment?

            We are very sorry if you have received an incorrect order. If you notice a mistake with your order, please email us within 30 days of placing your order and tell us of the mistake. We will email you back about how to return the wrong item(s). We will pay for any additional shipping costs to correct the mistake. Once the wrong item(s) has been received by us, we will either send you the correct item(s) or refund the original purchase price plus original shipping costs and any applicable sales tax, whichever you would like. Please tell us in an email if you would like us to send you the correct product(s) or if you would like us to refund you for the incorrect product.

            SammySocks Etc. does not accept returns for used apparel items or for apparel items that have had the labels and/or tags removed even if there has been an error on our part. Apparel merchandise must be unworn and returned with all original tags and labels still attached. Coffee and tea products must be unopened. SammySocks Etc. does not accept returns for a refund or an exchange for coffee or tea items that have been opened by the customer. Please remember that exchanges will only be done for any products that are damaged or defective.  If any returned apparel items show evidence of being worn, the item will be discarded, and no refund will be given. Determining if returned items are to be accepted for a refund shall be at the sole discretion of SammySocks Etc.

            Please email us at contact@sammysocksetc.com or call us at between 9:00 am and 4:00 pm (Central Standard Time). Please check your order as soon as you receive it. Do not wait. For example, if your purchased the item(s) to be a gift, do not wait until you give the item(s) to the giftee to find out the order is incorrect.

9. What happens if I am missing any items from my order shipment?

            We apologize if you were missing any items from your order. Please email us within 30 days of placing your order and tell us which item or items are missing. We will pay for any additional shipping costs to correct the mistake. We will either send you the missing item(s) or refund the original purchase price plus original shipping costs and any applicable sales tax, whichever you would like. Please tell us in an email if you would like us to send you the missing product(s) or if you would like us to refund you for the cost of the missing item(s).

            Please email us at contact@sammysocksetc.com or call us at between 9:00 am and 4:00 pm (Central Standard Time). Please check your order as soon as you receive it. Do not wait. For example, if you purchased the item(s) to be a gift, do not wait until you give the item(s) to the giftee to find out the order is missing any items.

10. What happens if I or someone I have gifted receives a damaged or defective item?

            If the merchandise you received from us was defective or damaged, we will pay for the return shipping cost and exchange the item(s) or provide a refund. Please email us within 30 days of placing your order if your merchandise was defective or damaged. Email us at contact@sammysocksetc.com and, if the product was defective or damaged, include an image of the defective/damaged product. Include in your email a brief explanation about your order along with your first and last name, your order date, your order number, which item(s) you would like to return and your address. We will respond as soon as possible with instructions on how to return the product.

            SammySocks Etc. does not accept returns for used apparel items or for apparel items that have had the labels and/or tags removed even if the merchandise is defective or damaged. Apparel merchandise must be unworn and returned with all original tags and labels still attached. Coffee and tea products must be unopened. SammySocks Etc. does not accept returns for a refund or an exchange for coffee or tea items that have been opened by the customer. If any returned apparel items show evidence of being worn, the item will be discarded, and no refund will be given. Determining if returned items are to be accepted for a refund shall be at the sole discretion of SammySocks Etc.

            If any items are determined to be damaged or defective, we will refund the original purchase price, any original shipping costs and any applicable sales tax. Determination of whether any items are damaged or defective is at the sole discretion of SammySocks Etc.

            Once we have determined that any items are damaged or defective, returns and refunds are usually processed within 7 to 10 business days of receipt of the returned item(s). Refunds will be issued for the original purchase price, any original shipping costs and any sales tax, if applicable. Refunds are issued to the original payment method. Once your return is processed, you will be sent an email confirming your refund.

            Please be careful when opening your order. Unfortunately, we cannot accept returns of products with cuts or holes in them due to scissors or other sharp objects from opening your package.

11. Do you offer gift cards?

            Yes, we do offer gift cards.

12. Do you offer discount codes?

            Yes, we offer discount codes on occasion. Discount codes may be found in our emails that we send to customers on our email subscriber list, on Discount Code cards found in your shipment or on our Facebook page. Only one coupon code per order can be applied. Discount codes can be applied in the discount code field found on your check-out screen. 

13. What do I do if I am having difficulty entering my discount code?

            Please make sure that you are entering the discount code correctly. If you are still having difficulty entering the code or the code does not work, please contact us at contact@sammysocksetc.com or call us at .

14. Can I use multiple coupon discount codes?

            Unfortunately, you cannot use multiple coupon discount codes. Only one discount coupon code can be applied per order.

15. Why am I charged sales tax?

            We are required to charge sales tax in accordance with existing and applicable state and local laws where we have operations and conduct business. We remit all sales taxes to the appropriate state and local taxing agencies.

16. Do you offer discounts on bulk purchases?

            At this time, we do not have a bulk purchase program. If you email us at contact@sammysocksetc.com, we may be able to work something out that will be beneficial to you.

17. Do you sell your products at wholesale?

            We do not sell our products at wholesale.

18. Am I able to order custom socks?

            At this time, we do not offer custom socks.

19. Do you offer gift wrapping?

            At this time, we do not offer gift wrapping but our unboxing experience is really great!

Shipping Policy

1. Where do we ship?

            Currently, we ship to locations with street mailing addresses in each of the fifty states in the United States of America. We do not ship to P.O. Boxes. At this time, we do not ship internationally. We ship all orders from Hutto, Texas.

2. When do we ship?

          Orders are shipped out after 5:00 pm (Central Standard Time) Monday through Friday. We use the United States Postal Service (USPS) to ship all of our orders. Most orders will ship within one or two business days.         

            Most orders will ship within two business days or receipt of your order. If your order is placed on a Friday, your order will be shipped on the following Monday. Your package should arrive at its destination within 5 to 7 business days with Standard Shipping. If you choose Priority Mail, your order should arrive in 1 to 3 business days.

            Please allow for up to 72 hours for order processing during holiday times (Christmas, Thanksgiving, Valentine’s Day, Easter, July 4, Halloween) Your tracking number will be available on the day the order is shipped by the USPS.

            Please make sure to include your email address during the checkout process when placing your order. Doing so allows us to contact you if there are any problems. Also, we can email you how to receive a tracking number so you can track your order. Orders can be tracked at USPS.com by using the tracking number we provide you in the shipping confirmation email we will send to you.

3. How do we ship?

            Standard Shipping – If you choose Standard Shipping, we ship our products through first class mail with the United States Postal Service (USPS). Your package should arrive at its destination within 5 to 7 business days. Please note that shipping times cannot be guaranteed. Unexpected delays due to weather or shipping difficulties with the USPS are out of our control. We appreciate your awareness of this.

            Priority Mail Shipping – If you choose Priority Mail Shipping, we ship our products through Priority Mail with the United States Postal Service (USPS). Your package should arrive at its destination within 1 to 3 business days. Please note that shipping times cannot be guaranteed. Unexpected delays due to weather or shipping difficulties with the USPS are out of our control. We appreciate your awareness of this.

            Please make sure to include any building, suite, or apartment number that is part of your mailing address when you order. If you are having your order shipped to an address that is not yours – such as a gift – it is important that you include all parts of the mailing address. Information that is missing from your address or the address you are having the order shipped will have an effect on when the order is delivered. Missing information may also cause your order to be returned to us. If this happens, we will attempt to contact you. If we are able to contact you, you can either cancel the order and we will refund you the cost of the order – minus any original shipping charges or you can pay additional shipping fees and we will resend the package to the corrected address. If we do not hear from you after 72 hours or our attempting to contact you, we will refund your order – minus any original shipping charges.

4. How much does shipping cost?

            We ship first class mail through the United States Postal Service (USPS) for our Standard Shipping.  We charge shipping rates based on the value of your order – not including any sales tax. Here are our rates:

            If your order is between $0.01 - $50.00 – we charge $4.99 shipping.

            If your order is $50.01 or more – we do not charge you any shipping costs. Your shipping is FREE!

            We also offer Priority Mail Shipping through the United States Postal Service (USPS). For an added expense, you may choose to receive your order in 1 – 3 business days. We charge $8.50 for Priority Mail Shipping. If you choose this shipping method, you will be charged $8.50 even if your order amount exceeds $50.00. Free Shipping is only available with Standard Shipping. You may make your selection of Standard Shipping or Priority Mail Shipping when you checkout.

            For subscriptions, shipping is included in the subscription price.

5. How and when are you notified of when your order has placed and shipped?

            SammySocks Etc. will send you an email confirming your order shortly after you place your order. We will also send you a shipping confirmation email once your order has shipped and a tracking number is available. If you have not received an order confirmation email and/or a shipping confirmation email from us, please check the spam folder of your email inbox to make sure these emails have not been placed there.

            With Standard Shipping, we ship our products through first class mail with the United States Postal Service (USPS). Your package should arrive at its destination within 5 – 7 business days. With Priority Mail Shipping through USPS, your package should arrive at its destination within 1 - 3 business days. Please note that shipping times cannot be guaranteed. Unexpected delays due to weather or shipping difficulties with the USPS are out of our control. We appreciate your awareness of this.

            If you have any questions about your order, please email us at contact@sammysocksetc.com. Please include information such as the first and last name on the order, the order date, the order number and your question(s). This information will help us locate your order and respond quickly and efficiently.

6. What do you do if your tracking information says your package was delivered but you do not have your package?

            Please check with your local United States Postal Service office to see if the package ended up there. Also, please check with your neighbors or apartment office to make sure that your package was not delivered there by mistake.

7. What do I do if I have not received my package?

            If you have not received your package within 7 to 10 business days of placing your order, please check your email to make sure that you received an email confirming your order and an email telling you that your order was shipped. Please check the spam folder of your email inbox to make sure these emails have not been placed there. The email letting you know that your order was shipped will contain your tracking number.

            Also, please check with your local United States Postal Service office to see if the package ended up there. Additionally, please check with your neighbors or apartment office to make sure that your package was not delivered there by mistake.

            If you think that your package was lost, please contact us at contact@sammysocksetc.com. Include your information such as the first and last name on the order, the order date, your email address and the order number. We will check with the United States Postal Service. This may take up to 7 business days. We will email to let you know what we find out.

8. What do I do if my package was delivered to the wrong address?

            Please contact us at contact@sammysocksetc.com so we can take a look at your situation. Please include information such as the first and last name on the order, the order date, the order number and your question(s). This information will help us locate your order and respond quickly and efficiently.

            Check with your local United States Postal Service office. If you left off part of your address or put an incorrect address on your order, your package may make its way back to us. If this is the case, SammySocks Etc. is not responsible for any additional shipping costs.

9. If you have any questions, how do you contact SammySocks Etc.?

            If you have any questions, please email us at contact@sammysocksetc.com. If you have questions about an order you placed, please include the first and last name on the order, the order date, the order number and your question(s). We will respond as soon as possible, hopefully within 48 hours. 

Contacting SammySocks Etc.

1. How do I contact SammySocks Etc.?

            You can contact SammySocks Etc. by emailing us at contact@sammysocksetc.com, calling us at 512-846-4200, or writing to us at SammySocks Etc., P. O. Box 1144, Hutto, Texas 78634. You may contact us during our regular business hours of 9:00 am – 4:00 pm (Central Standard Time) Monday through Friday, excluding holidays. We look forward to hearing from you.

2. What hours is SammySocks Etc. open for customer service?

            You may contact us during our regular business hours of 9:00 am – 4:00 pm (Central Standard Time) Monday through Friday, excluding holidays. We look forward to hearing from you.

Privacy Policy and Use of Personal Data

1. Is your website secure?

            SammySocks Etc. operates a secure website. Our URL has the https:// in front of our website’s name. All of your transactions are fully encrypted.

2. How do you protect my privacy?

            Your privacy is important to us. Please read our full Privacy Policy as found on our website.

3. How will SammySocks Etc. use my email?

            Please refer to our Privacy Policy found on our website to see how we use your email, how to opt out of future emails, and how we use your other personal data.

 

Returnless Refund Policy

1. What is Your Returnless Refund Policy?

            We hope you love our products whether they are our socks, coffee, or tea. If you are not happy with your purchase for any reason, we will try to make it right.

             We have a Returnless Refund Policy. We offer returnless refunds for up to 90 days from the date of purchase. You have two options for the refund. You may choose to have the refund processed back to the original form of payment for the amount of the product purchased plus any applicable sales tax, but not shipping charges. OR, you may choose to have the refund as in-store credit for the amount of the product purchased plus any applicable sales tax, but not shipping charges. If you choose in-store credit, we will send you the gift card in an email. You will not have to return any products. You keep the product. (We reserve the right to request that you physically return the product prior to a refund.) You may donate it to a worthy individual or organization if you would like. That is up to you. Just contact us and let us know that you would like a Returnless Refund. You can email us at contact@sammysocksetc.com. You can call us at 512-846-4200. You can contact us through our website’s Contact Us page found at the bottom of our website. You can even write to us at SammySocks Etc. / Attention: Returnless Refund / P.O. Box 1144 / Hutto, Texas 78634.

            We will refund the price of shipping only if we charged you shipping in the original order and there was only the one product that you are requesting the Returnless Refund for in the order and we made an error with your order such as we sent you the wrong product, we forgot some of your order, or the product is defective or damaged. We charge a flat shipping rate of $4.99 for all orders up to $50.00 no matter how many products are in the order. So, if you are requesting a Returnless Refund on one product in the entire order, we would have charged you $4.99 anyway even if that product would not have been in your order. Orders more than $50.00 receive free shipping and we do not charge you for the shipping.

            We do not have an exchange policy. Instead, we will refund the purchase price of the product you would like to have exchanged, you keep the product you received, and use the refund or in-store credit to purchase the product you wanted to exchange.

Note: If you received a damaged or defective product, we will refund back to the original form of payment or offer in-store credit. Please be careful when opening your package.    

             Merchandise must have been purchased on SammySocksEtc.com to be eligible for a refund. We do not offer returns of merchandise purchased from other retailers.

             Please check your order as soon as you receive it. Do not wait. For example, if you purchased the item(s) to be a gift, do not wait until you give the item(s) to the giftee to find out the order is incorrect.

SammySocks Etc. reserves the right to make changes, corrections, additions and/or deletions to its Refund and Return Policy at any time. However, the Refund and Return Policy that was in effect at the time of your purchase will be honored.

2. How Do I Initiate a Returnless Refund?

             To initiate a return for a refund, you can email us at contact@sammysocksetc.com, call us at 512-846-4200, contact us through our website’s Contact Us page found at the bottom of our website, or write to us at SammySocks Etc. / Attention: Returnless Refund / P.O. Box 1144 / Hutto, Texas 78634.

             If it is an email, put “Returnless Refund” in the subject line. In the body of your email please include your first and last name, your mailing address, your phone number, the order date, the order number and your email address. Describe the item(s) you would like to receive a refund for and the reason(s) for the refund. This can include explanations such as “I received the wrong socks, coffee, or tea.”, “My socks were damaged.”, “I did not receive all of my order.”, “The socks did not fit.”, “I did not like the color.”, “I changed my mind.”, etc. If you received damaged or defective products, please include photos of the damaged or defective products. We will email you back letting you know if your refund request will be honored and any further instructions, if needed.

             If you write to us or use our website’s Contact Us form requesting a Returnless Refund, please include your first and last name, your mailing address, your phone number, the order date, the order number and your email address. Let us know if you would like a refund back to the original form of payment or in-store credit. Describe the item(s) you would like to receive a refund for and the reason(s) for the refund. This can include explanations such as “I received the wrong socks, coffee, or tea.”, “My socks were damaged.”, “I did not receive all of my order.”, “The socks did not fit.”, “I did not like the color.”, “I changed my mind.”, etc. If you received damaged or defective products, please include photos of the damaged or defective product or the wrong product. We will email you back letting you know if your refund request will be honored and any further instructions, if needed.

3. What Will Happen Once You Receive My Request for a Returnless Refund?

             Once we receive your request for a Returnless Refund, we will determine if you are entitled to a refund or in-store credit of the purchase price plus any applicable sales tax and, in the case of a damaged or defective product or the wrong product, a refund of shipping charges if the product was the only product in the order. If so, we will send you an email confirming that you will receive a refund or in-store credit and any additional instructions, if needed.

             Refunds or in-store credit will be issued for the original purchase price plus any sales tax, if applicable. If the refund is due to an error on our part, you will also be refunded the original shipping expenses if the product was the only product in the order.

4. How and When Will I Receive a Refund or In-Store Credit?

             If you are asking for a refund back to the original form of payment, your original form of payment will be refunded within 7 to 10 business days after you have contacted us. It may take up to 2 billing cycles for the refund to appear on your monthly credit card statement.

            Refunds will be issued for the original purchase price plus any sales tax, if applicable. If the refund is due to an error on our part, you will also be refunded the original shipping expenses if the product was the only product in the order.

            If you are requesting a refund in the form on in-store credit, we will send you a gift card in an email with the amount of the refund.

5. What Do I Do If I Would Like a Returnless Refund on Items Received as a Gift?       

             If you would like a refund on items received as a gift, we will refund the one who made the original purchase. So, if you received an item as a gift and would like a refund, please contact us within 90 days of your purchase. You can email us at contact@sammysocksetc.com. You can call us at 512-846-4200. You can contact us through our website’s Contact Us page found at the bottom of our website. You can even write to us at SammySocks Etc. / Attention: Returnless Refund / P.O. Box 1144 / Hutto, Texas 78634.

             If it is an email, put “Returnless Refund” in the subject line. In the body of your email please include your first and last name, your mailing address, your phone number, the order date, the order number, your email address, the name of the person who gifted you, their email address, and their phone number. Let us know if you would like a refund back to the original form of payment or in-store credit. Describe the item(s) you would like to receive a refund for and the reason(s) for the refund. This can include explanations such as “I received the wrong socks, coffee, or tea.”, “My socks were damaged.”, “I did not receive all of my order.”, “The socks did not fit.”, “I did not like the color.”, “I changed my mind.”, etc. If you received damaged or defective products, please include photos of the damaged or defective products. We will email you back and the person who gifted you letting you both know if the refund request will be honored and any further instructions, if needed.

             If you write to us or use our website’s Contact Us form requesting a Returnless Refund, please include your first and last name, your mailing address, your phone number, the order date, the order number, your email address, the name of the person who gifted you, their email address, and their phone number. Let us know if you would like a refund back to the original form of payment or in-store credit. Describe the item(s) you would like to receive a refund for and the reason(s) for the refund. This can include explanations such as “I received the wrong socks, coffee, or tea.”, “My socks were damaged.”, “I did not receive all of my order.”, “The socks did not fit.”, “I did not like the color.”, “I changed my mind.”, etc. If you received damaged or defective products, please include photos of the damaged or defective product or the wrong product. We will email you back and the person who gifted you letting you both know if the refund request will be honored and any further instructions, if needed.

6. What Do I Do If Any Items Were Missing From My Shipment?

             We apologize if you were missing any items from your order. Please contact us within 90 days of placing your order and tell us which item or items were missing.

             If it is an email, put “Returnless Refund” in the subject line. In the body of your email please include your first and last name, your mailing address, your phone number, the order date, the order number, and your email address. Let us know if you would like a refund back to the original form of payment or in-store credit. Describe the item(s) you would like to receive a refund for and that you did not receive all of your order. We will email you back letting you know if the refund request will be honored and any further instructions, if needed.

             If you write to us or use our website’s Contact Us form requesting a Returnless Refund, please include your first and last name, your mailing address, your phone number, the order date, the order number, and your email address. Let us know if you would like a refund back to the original form of payment or in-store credit. Describe the item(s) you would like to receive a refund for and that you did not receive all of your order. We will email you back letting you know if the refund request will be honored and any further instructions, if needed.

7. What Do I Do If I or Someone I Have Gifted Receives a Damaged or Defective Item or Items Were Missing From the Shipment?

             If you would like a refund on damaged or defective items received as a gift or items were missing from the shipment, we will refund the one who made the original purchase. So, if you received an item as a gift and would like a refund, please contact us within 90 days of your purchase. You can email us at contact@sammysocksetc.com. You can call us at 512-846-4200. You can contact us through our website’s Contact Us page found at the bottom of our website. You can even write to us at SammySocks Etc. / Attention: Returnless Refund / P.O. Box 1144 / Hutto, Texas 78634.

             If it is an email, put “Returnless Refund” in the subject line. In the body of your email please include your first and last name, your mailing address, your phone number, the order date, the order number, your email address, the name of the person who gifted you, their email address, and their phone number. Let us know if you would like a refund back to the original form of payment or in-store credit. Describe the item(s) you would like to receive a refund for and the reason(s) for the refund. This can include explanations such as “I received the wrong socks, coffee, or tea.”, “My socks were damaged.”, “I did not receive all of my order.”, “The socks did not fit.”, “I did not like the color.”, “I changed my mind.”, etc. If you received damaged or defective products, please include photos of the damaged or defective products. We will email you back and the person who gifted you letting you both know if the refund request will be honored and any further instructions, if needed.

             If you write to us or use our website’s Contact Us form requesting a Returnless Refund, please include your first and last name, your mailing address, your phone number, the order date, the order number, your email address, the name of the person who gifted you, their email address, and their phone number. Let us know if you would like a refund back to the original form of payment or in-store credit. Describe the item(s) you would like to receive a refund for and the reason(s) for the refund. This can include explanations such as “I received the wrong socks, coffee, or tea.”, “My socks were damaged.”, “I did not receive all of my order.”, “The socks did not fit.”, “I did not like the color.”, “I changed my mind.”, etc. If you received damaged or defective products, please include photos of the damaged or defective product or the wrong product. We will email you back and the person who gifted you letting you both know if the refund request will be honored and any further instructions, if needed.

8. What Do I Do If I Have Not Received My Refund?

            If you haven’t received your refund, please check your credit card statement again. Then, contact your credit card company and bank. Remember, it may take some time (1 or 2 billing cycles) before your refund is posted to your account and for the refund to show up on your credit card statement. If you have done all of this and still have not received your refund, please contact SammySocks Etc. at contact@sammysocksetc.com.

1. If you still have questions, please email us at contact@sammysocksetc.com. Include your first and last name, your order number and your order date. You may also call us.

 

Sharing With Others

1. How does SammySocks Etc. share with others?

            We believe it is important to share with others. Every purchase someone makes at SammySocks Etc. can help us share with others.

            We pledge to share 5% of our earnings with UP – United Partners. United Partners is located in Pflugerville, Texas. It is an organization that allows adults with differing abilities to come and spend the day to learn, work and live as a community. You can find out more information about UP by going to this address on the internet: https://www.unitedpartnerspf.org.

            SammySocks Etc. also donates socks. We donate pairs of socks to the Hope Alliance of Round Rock, Texas – a resource center and emergency shelter for those affected by family and sexual violence.

            If you have any questions or comments about our Sharing With Others program, please contact us at contact@sammysocksetc.com.

 

Additional Questions

1. If I have any additional questions, how may I contact you for answers?

            You may contact us through our “Contact Us” page. You may also contact us through our email address: contact@sammysocksetc.com. You may call us on the telephone at 512-846-4200. You may even mail us at SammySocks Etc., P. O. Box 1144, Hutto, Texas 78634.

Registration and Shopify Customer Account Questions

1. How can I register for a Shopify Customer Account?

            You do not need to set up and register a Shopify Customer Account to place subscription orders from SammySocks Etc.

            You may register for a Shopify Customer Account through our store’s website by clicking on the figure of the person at the top of the Home page on our website. Then click on “Create Account”. Enter a first name, a last name, an email address, and a password. The password must be at least 5 characters long and it can include special characters. 

2. What are the benefits of creating a Shopify Customer Account?

            A Shopify Customer Account (Subscriber Portal) through will allow you to view your order history, payment status, current order status, and address on file. You can add or change your shipping address.

            If you would like to change the email address that we have for you, please contact us at contact@sammysocksetc.com and we will change it for you. Please put “I would like to change my email address” in the subject line of your email to us.

            You may change the “ship to” address on your own if you have a Shopify Customer Account. You will be able to do this through your account. You may also email us at contact@sammysocksetc.com and we will adjust that for you. Please submit your “ship to address” change before the end of the month for the following month’s shipment. 

3. How do I sign into my Shopify Customer Account?

            You can sign into your Shopify Customer Account through our store’s website by clicking on the figure of the person at the top of the Home page on our website. Then enter your email and password and click on “Sign In”.

4. What emails will you send me about my coffee and/or tea subscription?

            We will send you the following emails when you place a coffee and/or tea subscription order:

 - order confirmation when you place a coffee and/or tea subscription order

- Customer Portal login information so you can access your subscription information

 - shipping confirmation when a shipping label is created for each shipment             during the length of your coffee and/or tea subscription

 - shipment out for delivery when an order is shipped

5. How do I reset my password?

            If you would like to reset your account password, or you have forgotten your password, please send us an email to contact@sammysocksetc.com. Please put in the Subject line “Reset Password for Account”. We will send you an email with instructions for resetting your password. The password reset is valid for 30 days.

            You may also reset your password on your own by clicking on the figure of the person at the top of the Home page on our website. Then click on “Forgot your password”. Enter your email address and we will send you a link to reset your password.

Frequently Asked Questions About Sock Subscriptions

What You Get With Each Sock Subscription

1. How does it work?
2. How much does it cost?
3. How often will I receive socks?
4. Can I choose the socks that I get?
5. What if I do not like the socks?
6. What sizes are the socks?
7. What are the socks made of?

Shipping Policy for Sock Subscriptions

8. Where do we ship?
9. How much is shipping?
10. How do we ship?
11. When will my sock subscription ship?
12. How do I change the “shipping address” for a sock subscription?
13. Can I sign up for more than one sock subscription?
14. If I order more than one sock subscription, will they all have the same socks?
15. How am I able to check my order status?

 Cancelling a Sock Subscription / Renewing a Sock Subscription / Refunds / Exchanges

16. Do I have to sign a contract?
17. How do I cancel a sock subscription?
18. If I sign up for a sock subscription, will it automatically renew at the end of the subscription?
19. How am I able to get a refund on my prepaid sock subscription?
20. Can I exchange the socks I receive?

Gift Sock Subscriptions

21. Can I purchase a sock subscription as a gift for someone other than me?
22. What if the gift recipient does not like the socks they receive?

 

Discount Coupons/Codes for Sock Subscriptions

23. Am I able to use Discount Coupons/Codes for a sock subscription order?

Damaged or Defective Products

24. What happens if I receive or someone I have gifted receives a damaged or defective pair of socks in a sock subscription order?

Additional Questions

25. If I have any additional questions, how may I contact you for answers?

Registration and Shopify Customer Account Questions

26. How can I register for a Shopify Customer Account?
27. What are the benefits of creating a Shopify Customer Account?
28. How do I sign into my Shopify Customer Account?
29. What emails will you send me about my subscription?
30. How do I reset my password?

What You Get With Each Sock Subscription

1. How does it work?

            SammySocks Etc. would like to provide you or someone you care about (a gift subscription) with great socks each month. We are a great sock subscription choice. Depending on the subscription option you choose, we will send you or your gift subscription recipient one or two pairs of socks in the mail every month, with FREE SHIPPING, for as long as your subscription lasts.

            We offer pay as you go subscriptions that automatically renew each month for as long as you want and pay as you go or pre-paid 3-, 6-, and 12-month subscriptions for children, women, and men. We offer 1 or 2 pair subscription options for women and men. Men receive 1 or 2 pairs of socks (crew) each month. Women receive 1 pair of socks (crew) or 2 pairs of socks (1 pair is crew and 1 pair is low-cut) each month. The children subscription allows you to choose for a boy or a girl with 2 pairs of socks (1 pair is crew and 1 pair is low-cut) along with a Mini Bells and Whistles Bag each month.

            Sammy selects the pairs of socks from our current inventory of socks for our various sock subscriptions. We are quite sure that you will like what he picks out. Please browse our product selection to see the socks that we offer. If for some reason you do not like the socks we send you that month, they would make a great donation to someone in need.

            You may pay for your subscription as you go (pay as you go), or you may pay for it all at the beginning (pre-paid) of the subscription. For example, if you pay as you go and your purchased 1 pair of men’s socks to be delivered to you every month for 3 months, you would be automatically charged every time we make a delivery to you. Or, if you select a 3-month sock subscription with a delivery every month with the prepaid subscription plan, you would be charged for the entire 3 months subscription when you make your purchase.

            Included with a children’s sock subscription is a Mini Bells and Whistles Bag. What fun it is to get treats! Whoever receives a children’s sock subscription order will also receive a Mini Bells and Whistles Bag of special treats each month. Our Mini Bells and Whistles Bag includes one each of any four of the following treats in a Lake Blue drawstring bag:

• A 6-inch bookmark. Readers will be able to save their spot in any book with a cheerful animal bookmark or a safari animal bookmark.
• A yellow, blue, green, or red puzzle piece. This puzzle piece signifies the importance of acknowledging people with differing abilities.
• A metal brain teaser. This brain teaser will challenge your mental capabilities and give someone a chance to show off his or her mental strength.
• A colorful rope bracelet. This bracelet can be given away to some to show friendship or kept to provide the wearer with a beautiful symbol of love.
• A fish, puppy, turtle, bunny, kitty, or worm pet eraser. These colorful pet erasers will look cute on anyone’s desk.
• A cartoon lion, tiger, elephant, gorilla, zebra, or giraffe animal sticker. These colorful animal stickers will add beauty and nature to you or someone else’s day.
• A yellow, blue, purple, orange, pink, or green spinning top. These wild and crazy tops will spin and spin all day.
• A circus, farm animal, sea animal, monster, superhero, or awesome animal coloring book. These coloring books will brighten any child’s day.

            You may select a pay-as-you-go sock subscription plan or a prepaid sock subscription plan.

            The pay-as-you-go sock subscription plan means that you will be automatically charged each time we send you your subscription. For example, if you choose to have a pair of men’s socks delivered to you every month for three months, you will be charged every month when the order goes out to you.

            The pre-paid sock subscription plan means that you pay for the entire subscription upfront, one-time only. The subscription ends at the end of whichever subscription length you purchased. For example, if you purchased a 3-month subscription, it would end after the third month that you receive socks. Or, if you purchased a 12-month subscription, it would end after the twelfth month that you receive socks.

            Pre-paid sock subscriptions are charged on the day of the initial order placement for the subscription. You will be charged upfront for the entire amount of the subscription. For example, if you select a 6-month subscription for men for 1 pair of socks, you will be charged $69.90 plus any applicable sales tax upfront. You will receive 1 pair of men’s socks each month for 6 months.

            Prices DO NOT include applicable sales tax. FREE SHIPPING is included with all subscriptions.

            Please refer to the chart below for additional information.

12-Month – 1 Pair of Crew Socks Each Month – Pay As You Go - $11.65 each month for 12 months – plus applicable sales tax / Pre-Paid - $136.20 one time when the initial subscription order is placed (7.5% discount on pre-paid order) – plus applicable sales tax

Men’s 2 Pair Subscription**

3-Month – 2 Pairs of Crew Socks Each Month – Pay As You Go - $19.75 each month for 3 months – plus applicable sales tax / Pre-Paid - $59.25 one time when the initial subscription order is placed – plus applicable sales tax

6-Month – 2 Pairs of Crew Socks Each Month - Pay As You Go - $19.25 each month for 6 months – plus applicable sales tax / Pre-Paid - $112.50 one time when the initial subscription order is placed (5% discount on pre-paid order) – plus applicable sales tax

12-Month – 2 Pairs of Crew Socks Each Month - Pay As You Go - $18.75 each month for 12 months – plus applicable sales tax / Pre-Paid - $219.00 one time when the initial subscription order is placed (7.5% discount on pre-paid order) – plus applicable sales tax

3-Month – 1 Pair of Crew Socks Each Month - Pay As You Go - $11.00 each month for 3 months – plus applicable sales tax / Pre-Paid - $33.00 one time when the initial subscription order is placed – plus applicable sales tax

6-Month – 1 Pair of Crew Socks Each Month - Pay As You Go - $10.75 each month for 6 months – plus applicable sales tax / Pre-Paid - $62.70 one time when the initial subscription order is placed (5% discount on pre-paid order) – plus applicable sales tax

12-Month – 1 Pair of Crew Socks Each Month - Pay As You Go - $10.45 each month for 12 months – plus applicable sales tax / Pre-Paid - $121.80 one time when the initial subscription order is placed (7.5% discount on pre-paid order) – plus applicable sales tax

Women’s 2 Pair Subscription**

Sizes: 9 – 11 (shoe size 4 – 10.5)

3-Month – 1 Pair of Crew Socks & 1 Pair of Low Cut Socks Each Month - Pay As You Go - $16.50 each month for 3 months – plus applicable sales tax / Pre-Paid - $49.50 one time when the initial subscription order is placed – plus applicable sales tax

6-Month – 1 Pair of Crew Socks & 1 Pair of Low Cut Socks Each Month - Pay As You Go - $16.10 each month for 6 months – plus applicable sales tax / Pre-Paid - $93.90 one time when the initial subscription order is placed (5% discount on pre-paid order) – plus applicable sales tax

12-Month – 1 Pair of Crew Socks & 1 Pair of Low Cut Socks Each Month - Pay As You Go - $15.65 each month for 12 months – plus applicable sales tax / Pre-Paid - $183.00 one time when the initial subscription order is placed (7.5% discount on pre-paid order) – plus applicable sales tax

Children’s Sock Subscriptions (Boy or Girl) With Mini Bells & Whistles Bag

Boy’s 2 Pair Subscription**

3-Month – 1 Pair of Crew Socks & 1 Pair of Low Cut Socks & 1 MiniBells and Whistles Bag Each Month - Pay As You Go - $14.85 each month for 3 months – plus applicable sales tax / Pre-Paid - $44.55 one time when the initial subscription order is placed – plus applicable sales tax

6-Month – 1 Pair of Crew Socks & 1 Pair of Low Cut Socks & 1 Mini Bells and Whistles Bag Each Month - Pay As You Go - $14.50 each month for 6 months – plus applicable sales tax / Pre-Paid - $84.60 one time when the initial subscription order is placed (5% discount on pre-paid order) – plus applicable sales tax

12-Month – 1 Pair of Crew Socks & 1 Pair of Low Cut Socks & 1 Mini Bells and Whistles Bag Each Month - Pay As You Go - $14.10 each month for 12 months – plus applicable sales tax / Pre-Paid - $165.00 one time when the initial subscription order is placed (7.5% discount on pre-paid order) – plus applicable sales tax

Girl’s 2 Pair Subscription**

3-Month – 1 Pair of Crew Socks & 1 Pair of Low Cut Socks & 1 Mini Bells and Whistles Bag Each Month - Pay As You Go - $14.85 each month for 3 months – plus applicable sales tax / Pre-Paid - $44.55 one time when the initial subscription order is placed – plus applicable sales tax

6-Month – 1 Pair of Crew Socks & 1 Pair of Low Cut Socks & 1 Mini Bells and Whistles Bag Each Month - Pay As You Go - $14.50 each month for 6 months – plus applicable sales tax / Pre-Paid - $84.60 one time when the initial subscription order is placed (5% discount on pre-paid order) – plus applicable sales tax

12-Month – 1 Pair of Crew Socks & 1 Pair of Low Cut Socks & 1 Mini Bells and Whistles Bag Each Month - Pay As You Go - $14.10 each month for 12 months – plus applicable sales tax / Pre-Paid - $165.00 one time when the initial subscription order is placed (7.5% discount on pre-paid order) – plus applicable sales tax

** The socks we include in our subscriptions come from the product inventory of SammySocks Etc. Please browse our product selection to see our socks.

2. How much does it cost?

            The cost of each sock subscription depends on the number of pairs of socks and the length of each subscription. Each sock subscription price does not include applicable sales tax but does include FREE SHIPPING. Please refer to the chart above to find out how much each subscription costs for the type of subscription (men’s, women’s, children’s), the number of pairs of socks in each subscription (1 or 2 pair socks), the type of socks included in each subscription (men’s = 1 or 2 pairs of crew socks, women’s = 1 pair of crew socks or 1 pair of crew socks with 1 pair of low-cut socks, children’s = 1 pair of crew socks and 1 pair of low-cut socks), and the length of the subscription (3-, 6-, or 12-months).

3. How often will I receive socks?

            You, or someone you send a gift sock subscription to, will receive socks every month. You will be able to skip a month or pause the subscription if you would like. You will be able to do this through the Customer Subscription Portal. You may also contact us to do this for you. To have us do this for you, please contact us at contact@sammysocksetc.com. Put “I would like to pause of skip a month on my subscription.” In the subject line of the email. Tell us in the email if you would like to pause your subscription and for how long. If you would like to skip a month or more, please tell us when you would like to start having socks sent again. Also, please include the following information: your full name (Ex: John Doe), the subscription type (Men’s, 1 pair, 6 months subscription, prepaid), and the address where the socks are sent. That way we will be sure to cancel the correct subscription whether it be to you or a gift recipient.

4. Can I choose the socks that I get?

            No. Sammy selects the pairs of socks from our current inventory of socks for our various sock subscriptions. Each pair of socks sent is a surprise. That is part of the fun of our sock subscriptions. We are quite sure that you will like what he picks out. Please browse our product selection to see the socks that we offer. If for some reason you do not like the socks we send you that month, they would make a great donation to someone in need.

5. What if I do not like the socks?

            We do not exchange socks unless we have sent you a damaged or defective pair of socks. See the section titled “What happens if I receive or someone I have gifted receives a damaged or defective pair of socks in a subscription order?” for more information.

            Please browse our product selection to see the socks that we offer. The socks we send in our subscriptions come from our current inventory. If for some reason you do not like the socks we send you any given month, we suggest that they would make a great gift or a donation to someone in need.

6. What sizes are the socks?

            Men’s – sizes 10 – 13 / fits shoe size 6 – 12

            Women’s – sizes 9 – 11 / fits shoe size 4 – 10.5)

            Children’s – sizes 6 – 8.5 / fits children ages 4 – 8)

7. What are the socks made of?

            Depending on the sock(s) sent each month, our socks typically are made of a blend of the following:

Shipping Policy for Sock Subscriptions

8. Where do we ship?

            Currently, we ship to locations with street mailing addresses in each of the fifty states in the United States of America. We do not ship to P.O. Boxes. Currently, we do not ship internationally. We ship all orders from Hutto, Texas.

9. How much is shipping?

            Shipping is included in the sock subscription price.

10. How do we ship?

            We ship our socks through first class mail with the United States Postal Service (USPS). Your package should arrive at its destination within 5 to 7 business days from the day it is shipped. The first shipment of the subscription will be sent within 1 – 3 business days of when you first purchase the subscription. Subsequent shipments will be sent as follows: 3-month subscriptions are shipped on the 10^th of each month; 6-month subscriptions are shipped on the 13^th of each month; 12-month subscriptions are shipped on the 16^th of each month. Please note that shipping times cannot be guaranteed. Unexpected delays due to weather or shipping difficulties with the USPS are out of our control. We appreciate your awareness of this.

            Please make sure to include any building, suite, or apartment number that is part of your mailing address when you order. If you are having your order shipped to an address that is not yours – such as a gift – it is important that you include all parts of the mailing address. Information that is missing from your address or the address you are having the order shipped will influence when the order is delivered. Missing information may also cause your order to be returned to us. If this happens, we will attempt to contact you. If we are able to contact you, you can either cancel the order and we will refund you the cost of the order – minus any original shipping charges or you can pay additional shipping fees and we will resend the package to the corrected address. If we do not hear from you after 72 hours or our attempting to contact you, we will refund your order – minus any original shipping charges.

11. When will my sock subscription ship?

            Regular Orders – The first shipment of the sock subscription will be sent within 1 – 3 business days from the date of the subscription purchase. Subsequent shipments will be sent on this schedule:

            For example, let’s say you purchase a 3-month sock subscription on March 23. We will send the first shipment of the subscription 1 – 3 business days following March 23. We will send the next month’s and the following month’s shipment on the 10^th of April and the 10^th of May.  

             If you purchase a sock subscription before the 10^th for a 3-month subscription, we will send your first shipment within 1 – 3 business days following the date of purchase. We will send the next month’s shipment the following month on the 10^th of that month. Subsequent shipments will then go out on the 10^th of each month.

            If you purchase a sock subscription before the 13^th for a 6-month subscription, we will send your first shipment within 1 – 3 business days following the date of purchase. We will send the next month’s shipment the following month on the 13^th of that month. Subsequent shipments will go out on the 13^th of each month.

            If you purchase a sock subscription before the 16^th for a 12-month subscription, we will send your first shipment within 1 – 3 business days following the date of purchase. We will send the next month’s shipment the following month on the 16^th of that month. Subsequent shipments will go out on the 16^th of each month.

            We will send you an order confirmation email once your sock subscription order has been placed. Once your order has shipped each month, we will send you a shipping confirmation email with tracking information.

            Gift Orders – The first shipment of the gift sock subscription will be sent within 1 – 3 business days from the date of the gift sock subscription purchase. When you place your initial order for a gift subscription, please add that you would like this to be a “Gift Subscription” in the “Special instructions for seller” section found on the “Cart” page when you checkout. Please make sure that the “shipping address” is the address of the gift recipient.

            We will send you an order confirmation email once the gift sock subscription order has been placed. Once the first gift sock subscription order has shipped to the recipient, we will send you a shipping confirmation with tracking information email. Once the gift subscription order has shipped each month, we will send you a shipping confirmation email with tracking information. Subsequent shipments will be sent on this schedule:

            For example, let’s say you purchase a 3-month gift sock subscription on March 23. We will send the first shipment of the subscription 1 – 3 business days following March 23. We will send the next month’s and the following month’s shipment on the 10^th of April and the 10^th of May.

            If you purchase a gift sock subscription before the 10^th for a 3-month subscription, we will send the first shipment within 1 – 3 business days following the date of purchase. We will send the next month’s shipment the following month on the 10^th of that month. Subsequent shipments will then go out on the 10^th of each month.

            If you purchase a gift sock subscription before the 13^th for a 6-month subscription, we will send the first shipment within 1 – 3 business days following the date of purchase. We will send the next month’s shipment the following month on the 13^th of that month. Subsequent shipments will go out on the 13^th of each month.

            If you purchase a gift sock subscription before the 16^th for a 12-month subscription, we will send the first shipment within 1 – 3 business days following the date of purchase. We will send the next month’s shipment the following month on the 16^th of that month. Subsequent shipments will go out on the 16^th of each month.

            You are free to send the gift recipient an email through your own email at any time notifying them of the gift.

12. How do I change the “shipping address” for a sock subscription?

            You may change the “shipping address” on your own if you have a Shopify Customer Account. You will be able to do this through your account. This is the address the order is shipped to each month.

            If you do not have a Shopify Customer Account or you would like us to change the “shipping address” for you, you may email us at contact@sammysocksetc.com and we will adjust that for you. Please submit your “shipping address” change before the end of the month for the following month’s shipment.

13. Can I sign up for more than one sock subscription?

            Yes, you may sign up for more than one subscription.

14. If I order more than one sock subscription, will they all have the same socks?

            Yes. We send the same socks to our subscribers each month depending on the length of the subscriptions.

15. How am I able to check my order status?

            Once your sock subscription order has been shipped each month, you will receive a shipping confirmation email that includes a tracking number. If you have a Shopify Customer Account, you can also log into your account to check on the status of your order(s).

Cancelling a Sock Subscription / Renewing a Sock Subscription / Refunds / Exchanges

16. Do I have to sign a contract?

            No. And you may cancel a subscription at any time.

17. How do I cancel a sock subscription?

          If you cancel a pay-as-you-go sock subscription plan, we will stop sending you socks the month immediately following your cancellation request. We must receive your cancellation 72 hours before we ship the order for the month. Pay As You Go subscriptions are shipped on the 10th of each month. 3-month subscriptions are shipped on the 10^th of each month. 6-month subscriptions are shipped on the 13^th of each month. 12-month subscriptions are shipped on the 16^th of each month. If we receive your cancellation request less than 72 hours before the order shipment date, your subscription will be cancelled the month after.

            If you cancel a prepaid sock subscription, we will stop sending you socks the month immediately following your cancellation request. We must receive your cancellation 72 hours before we ship the order for the month. 3-month subscriptions are shipped on the 10^th of each month. 6-month subscriptions are shipped on the 13^th of each month. 12-month subscriptions are shipped on the 16^th of each month. If we receive your cancellation request less than 72 hours before the order shipment date, your subscription will be cancelled the month after.

            To cancel a pay-as-you-go sock subscription or a prepaid subscription, go to the link you were sent when you made your initial subscription purchase. You may cancel your subscription there. 

            Or to cancel a pay-as-you-go or prepaid sock subscription, you may contact us by sending an email to contact@sammysocksetc.com and let us know that you wish to cancel your subscription. Please include the following information: your full name (Ex: John Doe), the subscription type (Men’s, 1 pair, 6 months subscription, prepaid), and the address where the socks are sent. That way we will be sure to cancel the correct subscription whether it be to you or a gift recipient. If you do cancel a gift subscription, please notify the gift recipient that they will no longer be receiving socks each month from the subscription.

            We will pro-rate the amount left on your prepaid sock subscription and refund you the difference. You will receive a refund for any remaining months on your subscription that have not yet been processed or shipped. For example, if you prepaid a 6-month subscription for 2 pairs of men’s socks at $112.50 and you would like to cancel the subscription after the fourth month, we will refund you $37.50. You received four months of socks at $18.75 per month for a total of $75.00. The remaining two months of socks is $37.50 ($18.75 x 2). We will refund you $37.50.

18. If I sign up for a sock subscription, will it automatically renew at the end of the subscription?

            Pay As You Go sock subscriptions automatically renew each month. The Pay As You Go 3, 6, and 12 month sock subscriptions and the Pre-Paid 3, 6, and 12 month sock subscriptions do not automatically renew at the end of their time period (3, 6, or 12 months).

19. How am I able to get a refund on my prepaid sock subscription?

            If you cancel a prepaid sock subscription, we will stop sending you socks the month immediately following your cancellation request. We must receive your cancellation 72 hours before we ship the order for the month. 3-month subscriptions are shipped on the 10^th of each month. 6-month subscriptions are shipped on the 13^th of each month. 12-month subscriptions are shipped on the 16^th of each month. If we receive your cancellation request less than 72 hours before the order shipment date, your subscription will be cancelled the month after.

            To cancel a prepaid subscription, go to the link you were sent when you made your initial subscription purchase. You may cancel your subscription there. 

            Or to cancel a prepaid subscription, you may contact us by sending an email to contact@sammysocksetc.com and let us know that you wish to cancel your subscription. Please include the following information: your full name (Ex: John Doe), the subscription type (Men’s, 1 pair, 6 months subscription, prepaid), and the address where the socks are sent. That way we will be sure to cancel the correct subscription whether it be to you or a gift recipient. If you do cancel a gift subscription, please notify the gift recipient that they will no longer be receiving socks each month from the subscription.

            We will pro-rate the amount left on your prepaid sock subscription and refund you the difference. You will receive a refund for any remaining months on your subscription that have not yet been processed or shipped. For example, if you prepaid a 6-month subscription for 2 pairs of men’s socks at $112.50 and you would like to cancel the subscription after the fourth month, we will refund you $37.50. You received four months of socks at $18.75 per month for a total of $75.00. The remaining two months of socks is $37.50 ($18.75 x 2). We will refund you $37.50.

20. Can I exchange the socks I receive?

            We do not exchange socks unless we have sent you a damaged or defective pair of socks. See the section titled “What happens if I receive or someone I have gifted receives a damaged or defective pair of socks in a subscription order?” for more information.

            Please browse our product selection to see the socks that we offer. The socks we send in our subscriptions come from our current inventory. If for some reason you do not like the socks we send you any given month, we suggest that they would make a great gift or a donation to someone in need.

Gift Sock Subscriptions

21. Can I purchase a sock subscription as a gift for someone other than me?

            Yes, of course. You can surprise anyone with a gift sock subscription. All you have to do is specify where and for whom to ship the order when you checkout. You can use your billing information and then enter the address of the person you would like to receive the socks as the “Shipping Address”. That way you will be billed for the subscription but someone else will receive the socks. Please add that you would like this to be a “Gift Subscription” in the “Special instructions for seller” section found on the “Cart” page when you checkout.

           The first shipment of the gift sock subscription will be sent within 1 – 3 business days from the date of the gift subscription purchase. We will send you an order confirmation email once the gift subscription order has been placed. Once the first gift subscription order has shipped to the recipient, we will send you a shipping confirmation with tracking information email. Once the gift subscription order has shipped each month, we will send you a shipping confirmation email with tracking information. Subsequent shipments will be sent on this schedule:

            For example, let’s say you purchase a 3-month gift sock subscription on March 23. We will send the first shipment of the subscription 1 – 3 business days following March 23. We will send the next month’s and the following month’s shipment on the 10^th of April and the 10^th of May.

            If you purchase a gift sock subscription before the 10^th for a 3-month subscription, we will send the first shipment within 1 – 3 business days following the date of purchase. We will send the next month’s shipment the following month on the 10^th of that month. Subsequent shipments will then go out on the 10^th of each month.

            If you purchase a gift sock subscription before the 13^th for a 6-month subscription, we will send the first shipment within 1 – 3 business days following the date of purchase. We will send the next month’s shipment the following month on the 13^th of that month. Subsequent shipments will go out on the 13^th of each month.

            If you purchase a gift sock subscription before the 16^th for a 12-month subscription, we will send the first shipment within 1 – 3 business days following the date of purchase. We will send the next month’s shipment the following month on the 16^th of that month. Subsequent shipments will go out on the 16^th of each month.

             You are free to send the gift recipient an email through your own email at any time notifying them of the gift.

22. What if the gift recipient does not like the socks they receive?

We do not exchange socks. Please browse our product selection to see the socks that we offer. The socks we send in our subscriptions come from our current inventory. If for some reason if the person receiving the gift socks does not like the socks we send any given month, we suggest that the gift recipient makes a gift or a donation of the socks to someone in need.

Discount Coupons/Codes for Sock Subscriptions

23. Am I able to use Discount Coupons/Codes for a sock subscription order?

            No, we do not allow discount coupons/codes to be used for sock subscription orders.

Damaged or Defective Products

24. What happens if I receive or someone I have gifted receives a damaged or defective pair of socks in a sock subscription order?

            SammySocks Etc. offers sock subscription order exchanges for 30 days after the subscriber or the gift recipient other than the subscriber receives the order date for the following reasons:

            If you or someone you have gifted receives a damaged or defective pair of socks in a sock subscription order, we will exchange the damaged or defective pair of socks at our own expense for up to 30 days from the date of purchase if it is for the first month of the subscription. For subsequent months, we will exchange the damaged or defective pair of socks at our own expense for up to 30 days after the order was shipped.

            We ship USPS. The first month’s shipment will be sent within 3 business days of receiving the initial order. Subsequent subscription shipments will be sent on this schedule:

            If you received a damaged or defective product, we will pay for the return shipping cost and exchange the item(s). Email us at contact@sammysocksetc.com and, if the product was defective or damaged, include an image of the defective/damaged product. Include in your email a brief explanation about your order along with your first and last name, your order date, your order number, which item(s) you would like to return and your address. We will respond as soon as possible with instructions on how to return the product.

            Please be careful when opening your order. Unfortunately, we cannot accept exchanges of products with cuts or holes in them due to scissors or other sharp objects from opening your package. Please be careful when opening your package.

            SammySocks Etc. does not accept returns for an exchange for used items or for items that have had the labels and/or tags removed even if the merchandise is defective or damaged. Merchandise must be unworn and returned with all original tags and labels still attached. Please remember that exchanges will only be done for any products that are damaged or defective. If any returned items show evidence of being worn, the item will be discarded, and no exchange will be allowed even if there has been an error on our part. Determining if returned items are to be accepted for an exchange shall be at the sole discretion of SammySocks Etc.  

            We do not offer subscription order exchanges after 30 days for any reason. 

Additional Questions

25. If I have any additional questions, how may I contact you for answers?

            You may contact us through our “Contact Us” page. You may also contact us through our email address: contact@sammysocksetc.com. You may call us on the telephone at 512-846-4200. You may even mail us at SammySocks Etc., 409 W. Front Street, Ste. 100 #105, Hutto, Texas 78634.

Registration and Shopify Customer Account Questions

26. How can I register for a Shopify Customer Account?

            You do not need to set up and register a Shopify Customer Account to place subscription orders from SammySocks Etc.

            You may register for a Shopify Customer Account through our store’s website by clicking on the figure of the person at the top of the Home page on our website. Then click on “Create Account”. Enter a first name, a last name, an email address, and a password. The password must be at least 5 characters long and it can include special characters.

27. What are the benefits of creating a Shopify Customer Account?

            A Shopify Customer Account (Subscriber Portal) through will allow you to view your order history, payment status, current order status, and address on file. You can add or change your shipping address.

            If you would like to change the email address that we have for you, please contact us at contact@sammysocksetc.com and we will change it for you. Please put “I would like to change my email address” in the subject line of your email to us.

            You may change the “ship to” address on your own if you have a Shopify Customer Account. You will be able to do this through your account. You may also email us at contact@sammysocksetc.com and we will adjust that for you. Please submit your “ship to address” change before the end of the month for the following month’s shipment.

28. How do I sign into my Shopify Customer Account?

            You can sign into your Shopify Customer Account through our store’s website by clicking on the figure of the person at the top of the Home page on our website. Then enter your email and password and click on “Sign In”.

29. What emails will you send me about my sock subscription?

           We will send you the following emails when you place a sock subscription order:

- order confirmation when you place a sock subscription order

- Customer Portal login information so you can access your subscription information

- shipping confirmation when a shipping label is created for each shipment

     during the length of your sock subscription

- shipment out for delivery when an order is shipped

30. How do I reset my password?

            If you would like to reset your account password, or you have forgotten your password, please send us an email to contact@sammysocksetc.com. Please put in the Subject line “Reset Password for Account”. We will send you an email with instructions for resetting your password. The password reset is valid for 30 days.

            You may also reset your password on your own by clicking on the figure of the person at the top of the Home page on our website. Then click on “Forgot your password”. Enter your email address and we will send you a link to reset your password.

Frequently Asked Questions About Coffee and Tea Subscriptions

What You Get With Each Coffee and Tea Subscription

1. How does it work?
2. How much does it cost?
3. How often will I receive coffee and/or tea?
4. Can I choose the coffee and/or tea that I get?
5. What if I do not like the coffee or tea?
6. How much coffee and/or tea will I receive?
7. What kind of coffee and/or tea will I receive?

Shipping Policy for Coffee and Tea Subscriptions

8. Where do we ship?
9. How much is shipping?
10. How do we ship?
11. When will my coffee and/or tea subscription ship?
12. How do I change the “shipping address” for a coffee and/or tea subscription?
13. Can I sign up for more than one coffee and/or tea subscription?
14. If I order more than one coffee and/or tea subscription, will they all have the same coffee and/or tea?
15. How am I able to check my order status?

 Cancelling a Coffee and/or Tea Subscription / Renewing a Coffee and/or Tea Subscription / Refunds / Exchanges

16. Do I have to sign a contract?
17. How do I cancel a coffee and/or tea subscription?
18. If I sign up for a coffee and/or tea subscription, will it automatically renew at the end of the subscription?
19. How am I able to get a refund on my prepaid coffee and/or tea subscription?
20. Can I exchange the coffee and/or tea I receive?

Gift Coffee and/or Tea Subscriptions

21. Can I purchase a coffee and/or tea subscription as a gift for someone other than me?
22. What if the gift recipient does not like the coffee and/or tea they receive?

Discount Coupons/Codes for Coffee and/or Tea Subscriptions

23. Am I able to use Discount Coupons/Codes for a coffee and/or tea subscription order?

Damaged Coffee and/or Tea Products

24. What happens if I receive or someone I have gifted receives damaged coffee and/or tea in a coffee and/or tea subscription order?

What You Get With Each Coffee and/or Tea Subscription

1. How does it work?

            SammySocks Etc. would like to provide you or someone you care about (a gift subscription) with great coffee and/or tea every week, every 2 weeks, or every month. We are a great coffee and/or tea subscription choice. We offer “Pay As You Go”, 3-, 6-, and 12-month subscriptions.  Depending on the subscription option you choose, we will send you or your gift subscription recipient 1 – 12-ounce bag of ground coffee or 10 single-serve bags of tea of your choice in the mail every week, every 2 weeks, or every month, with FREE SHIPPING, for as long as your subscription lasts. 

            You may pay for your subscription as you go, or you may pay for it all at the beginning of the subscription. For example, if you pay as you go and you purchased the Fara Coffee Breakfast Blend to be delivered to you every month for 3 months, you would be automatically charged every time we make a delivery to you. Or, if you select a 3-month coffee subscription with a delivery every month with the prepaid subscription plan, you would be charged for the entire 3 months subscription when you make your purchase.

            You may select pay-as-you-go coffee and/or tea subscription plan or a prepaid coffee and/or tea subscription plan.

            The pay-as-you-go coffee and/or tea subscription plan means that you will be automatically charged each time we send you your subscription. For example, if you choose to have the Fara Coffee Breakfast Blend delivered to you every month for three months, you will be charged every month when the order goes out to you.

            The pre-paid coffee and/or tea subscription plan means that you pay for the entire subscription upfront, one-time only. The subscription ends at the end of whichever subscription length you purchased. For example, if you purchased a 3-month subscription, it would end after the third month that you receive coffee and/or tea. Or, if you purchased a 12-month subscription, it would end after the twelfth month that you receive coffee and/or tea.

            Pre-paid coffee and/or tea subscriptions are charged on the day of the initial order placement for the subscription. You will be charged upfront for the entire amount of the subscription. For example, if you select a 6-month subscription for the Fara Coffee Breakfast Blend to be delivered to you every 2 weeks for 6 months (13 deliveries), you will be charged $213.72 plus any applicable sales tax upfront. You will receive 1 - 12 ounce bag of the Fara Coffee Breakfast Blend every 2 weeks for 6 months.

            There is no sales tax on coffee or tea in Texas. Other states may charge sales tax on tea. FREE SHIPPING is included with all subscriptions.

            Please refer to the chart below for additional information.

Coffee and/or Tea Subscriptions

Coffee Subscriptions

 

Fara Coffee Subscriptions

            Fara Coffee – Choice of 1 – 12-ounce single-serve bags of coffee of the Breakfast Blend coffee, the Signature Roast coffee, or the Decaf Roast coffee

Pay As You Go Fara Coffee Subscriptions

             Every week - $16.99 / Every 2 weeks - $16.99 / Every Month - $16.99                      

Pay As You Go Fara Coffee Subscriptions – 3 months / 6 months

/ 12 months

(The customer is charged every time a delivery is made during the time period of the subscription. This subscription ends at the end of the time period selected.)

3 Month Pay As You Go Fara Coffee Subscription

Frequency	Price	Total Price for Length of Subscription
Every week – 3 months (12 times)	$16.99	$203.88
Every 2 weeks – 3 months (6 times)	$16.99	$101.94
Every 4 weeks – 3 months (3 times)	$16.99	$50.97

 

6 Month Pay As You Go Fara Coffee Subscription

Frequency	Price	Total Price for Length of Subscription
Every week – 6 months (26 times)	$16.74	$435.24
Every 2 weeks – 6 months (13 times)	$16.74	$217.62
Every 4 weeks – 6 months (6 times)	$16.74	$100.44

 

12 Month Pay As You Go Fara Coffee Subscription

Frequency	Price	Total Price for Length of Subscription
Every week – 12 months (52 times)	$16.44	$854.88
Every 2 weeks – 12 months (26 times)	$16.44	$427.44
Every 4 weeks – 12 months (12 times)	$16.44	$197.28

 

Pre-Paid Fara Coffee Subscriptions – 3 months / 6 months / 12 months

(The customer is charged the entire cost of the subscription at the initial time of the purchase of the subscription. This subscription ends at the end of the time period selected.)

3 Month Pre-Paid Fara Coffee Subscription

Frequency	Price	Total Price for Length of Subscription
Every week – 3 months (12 times)	$16.74	$200.88
Every 2 weeks – 3 months (6 times)	$16.74	$100.44
Every 4 weeks – 3 months (3 times)	$16.74	$50.22

 

6 Month Pre-Paid Fara Coffee Subscription

Frequency	Price	Total Price for Length of Subscription
Every week – 6 months (26 times)	$16.44	$427.44
Every 2 weeks – 6 months (13 times)	$16.44	$213.72
Every 4 weeks – 6 months (6 times)	$16.44	$98.64

 

12 Month Pre-Paid Fara Coffee Subscription

Frequency	Price	Total Price for Length of Subscription
Every week – 12 months (52 times)	$16.14	$839.28
Every 2 weeks – 12 months (26 times)	$16.14	$419.64
Every 4 weeks – 12 months (12 times)	$16.14	$192.48

 

Tea Subscriptions

            Bigelow Steep Café Tea – Choice of 10 single-serve bags of tea of the Steep Café Organic Earl Grey Tea, Steep Café Organic Jasmine Green Tea, Steep Café Organic English Breakfast, or the Steep Café Citrus Chamomile Herbal Tea

Pay As You Go Tea Subscriptions

                 Every week - $11.50 / Every 2 weeks - $11.50 / Every Month - $11.50                      

Pay As You Go Tea Subscriptions – 3 months / 6 months / 12 months

(The customer is charged every time a delivery is made during the time period of the subscription. This subscription ends at the end of the time period selected.)

Pay As You Go Tea Subscriptions

3 Month Tea Subscription – Pay As You Go

Frequency	Price	Total Price for Length of Subscription
Every week – 3 months (12 times)	$11.50	$138.00
Every 2 weeks – 3 months (6 times)	$11.50	$69.00
Every 4 weeks – 3 months (3 times)	$11.50	$34.50

 

6 Month Tea Subscription – Pay As You Go

Frequency	Price	Total Price for Length of Subscription
Every week – 6 months (26 times)	$11.30	$293.80
Every 2 weeks – 6 months (13 times)	$11.30	$146.90
Every 4 weeks – 6 months (6 times)	$11.30	$67.80

 

12 Month Tea Subscription – Pay As You Go

Frequency	Price	Total Price for Length of Subscription
Every week – 12 months (52 times)	$11.10	$577.20
Every 2 weeks – 12 months (26 times)	$11.10	$288.60
Every 4 weeks – 12 months (13 times)	$11.10	$144.30

 

Pre-Paid Tea Subscriptions – 3 months / 6 months / 12 months

(The customer is charged the entire cost of the subscription at the initial time of the purchase of the subscription. This subscription ends at the end of the time period selected.)

3 Month Tea Subscription – Pre-Paid

Frequency	Price	Total Price for Length of Subscription
Every week – 3 months (12 times)	$11.30	$135.60
Every 2 weeks – 3 months (6 times)	$11.30	$67.80
Every 4 weeks – 3 months (3 times)	$11.30	$33.90

 

6 Month Tea Subscription – Pre-Paid

Frequency	Price	Total Price for Length of Subscription
Every week – 6 months (26 times)	$11.10	$288.60
Every 2 weeks – 6 months (13 times)	$11.10	$144.30
Every 4 weeks – 6 months (6 times)	$11.10	$66.60

 

12 Month Tea Subscription – Pay As You Go

Frequency	Price	Total Price for Length of Subscription
Every week – 12 months (52 times)	$10.90	$566.80
Every 2 weeks – 12 months (26 times)	$10.90	$283.40
Every 4 weeks – 12 months (13 times)	$10.90	$141.70

 

2. How much does it cost?

            The cost of each coffee and/or tea subscription depends on the length of each subscription. Each coffee and/or tea subscription price does include FREE SHIPPING. Please refer to the charts above to find out how much each subscription costs for the type of subscription and the length of the subscription (3-, 6-, or 12-months).

3. How often will I receive coffee and/or tea?

            You, or someone you send a gift coffee and/or tea subscription to, will receive coffee and/or tea every week, every 2 weeks, or every month. You will be able to skip a month or pause the subscription if you would like. You will be able to do this through the Customer Subscription Portal. You may also contact us to do this for you. To have us do this for you, please contact us at contact@sammysocksetc.com. Put “I would like to pause of skip a month on my coffee and/or tea subscription.” In the subject line of the email. Tell us in the email if you would like to pause your subscription and for how long. If you would like to skip a delivery or more, please tell us when you would like to start having coffee and/or tea sent again. Also, please include the following information: your full name (Ex: John Doe), the subscription type (Pay As You Go, 6 months subscription, prepaid, etc.), and the address where the coffee and/or tea is sent. That way we will be sure to cancel the correct subscription whether it be to you or a gift recipient.

4. Can I choose the coffee and/or tea that I get?

            Yes for coffee. We offer Fara Coffee in 12-ounce bags of ground coffee. We have your choice of Breakfast Blend (medium roast), Signature Roast (medium dark roast), and Decaf Roast (decaf roast). 

            Yes for tea. We offer Bigelow Steep Café Tea in single-serve bags. Each subscription is for 10 single-serve bags. We offer your choice of Bigelow Steep Café Organic Earl Grey tea, Bigelow Steep Café Organic Jasmine Tea, Bigelow Steep Café English Breakfast tea, or Bigelow Steep Café Citrus Chamomile Herbal tea.

5. What if I do not like the coffee and/or tea?

            We do not exchange coffee or tea unless we have sent you a damaged or defective product. See the section titled “What happens if I receive or someone I have gifted receives damaged coffee and/or tea in a subscription order?” for more information.

            Please browse our product selection to see the coffee and tea that we offer in our subscriptions. If for some reason you do not like the coffee and/or tea we send you in your delivery, we suggest that it would make a great gift or a donation to someone.

6. How much coffee and/or tea will I receive?

            Each coffee subscription consists of 1 – 12-ounce bag of ground coffee from Fara Coffee or 10 single-serve bags of coffee from Steeped Coffee. Each tea subscription consists of 10 single-serve bags of tea from Bigelow Tea.

7. What kind of coffee and/or tea will I receive?

            We have three choices of coffee from Fara Coffee. We have the Breakfast Blend which is a medium roast coffee. We have the Signature Roast which is a medium/dark roast coffee. And we offer the Decaf Roast which is a decaf roast coffee. You may find more information about each of these selections in the Coffee section of our website.

            We have three choices of tea from Bigelow Tea. We have the Organic Earl Grey tea. We have the Organic Jasmine Green tea. We have the Organic English Breakfast tea.  And we offer the Citrus Chamomile Herbal tea. You may find more information about each of these selections in the Tea section of our website.  

Shipping Policy for Coffee and/or Tea Subscriptions

8. Where do you ship?

            Currently, we ship to locations with street mailing addresses in each of the fifty states in the United States of America. We do not ship to P.O. Boxes. Currently, we do not ship internationally. We ship all orders from Hutto, Texas.

9. How much is shipping?

            Shipping is included in each coffee and tea subscription price.

10. How do you ship?

            We ship the coffee and/or tea through first class mail with the United States Postal Service (USPS). Your package should arrive at its destination within 5 to 7 business days from the day it is shipped. The first shipment of the subscription will be sent within 1 – 3 business days of when you first purchase the subscription. Subsequent shipments will be sent every week, every 2 weeks, or every month, depending on the time period you chose when you placed your initial order. Please note that shipping times cannot be guaranteed. Unexpected delays due to weather or shipping difficulties with the USPS are out of our control. We appreciate your awareness of this.

            Please make sure to include any building, suite, or apartment number that is part of your mailing address when you order. If you are having your order shipped to an address that is not yours – such as a gift – it is important that you include all parts of the mailing address. Information that is missing from your address or the address you are having the order shipped will influence when the order is delivered. Missing information may also cause your order to be returned to us. If this happens, we will attempt to contact you. If we are able to contact you, you can either cancel the order and we will refund you the cost of the order – minus any original shipping charges or you can pay additional shipping fees and we will resend the package to the corrected address. If we do not hear from you after 72 hours or our attempting to contact you, we will refund your order – minus any original shipping charges.

11. When will my coffee and/or tea subscription ship?

            Regular Orders – The first shipment of the coffee and/or tea subscription will be sent within 1 – 3 business days from the date of the subscription purchase. Subsequent shipments will be sent every week, every 2 weeks, or every month, depending on the time period you chose when you placed your initial order and the date of your initial order. Please note that shipping times cannot be guaranteed. Unexpected delays due to weather or shipping difficulties with the USPS are out of our control. We appreciate your awareness of this.

            For example, let’s say you purchase a weekly subscription on a Thursday. We will send the first shipment of coffee and/or tea on Friday and every order after that on the following Fridays.

            Or, for example you purchase a 6-month subscription for a delivery to be every 2 weeks. You purchase this on a Tuesday. We will send the first shipment of coffee and/or tea on Wednesday and every order after that every 2 weeks on Wednesday for 6 months (26 total deliveries).

             We will send you an order confirmation email once your coffee and/or tea subscription order has been placed. Once your order has shipped, we will send you a shipping confirmation email with tracking information.

            Gift Orders – The first shipment of the gift coffee and/or tea subscription will be sent within 1 – 3 business days from the date of the gift coffee and/or tea subscription purchase. When you place your initial order for a gift subscription, please add that you would like this to be a “Gift Subscription” in the “Special instructions for seller” section found on the “Cart” page when you checkout. Please make sure that the “shipping address” is the address of the gift recipient.

            We will send you an order confirmation email once the gift coffee and/or tea subscription order has been placed. Once the first gift coffee and/or tea subscription order has shipped to the recipient, we will send you a shipping confirmation with tracking information email. Once the gift subscription order has shipped, we will send you a shipping confirmation email with tracking information. Subsequent shipments will be sent every week, every 2 weeks, or every month, depending on the time period you chose when you placed your initial order and the date of your initial order. Please note that shipping times cannot be guaranteed. Unexpected delays due to weather or shipping difficulties with the USPS are out of our control. We appreciate your awareness of this.

            For example, let’s say you purchase a weekly gift subscription on a Thursday. We will send the first shipment of coffee and/or tea on Friday and every order after that on the following Fridays.

            Or, for example you purchase a 6-month gift subscription for a delivery to be every 2 weeks. You purchase this on a Tuesday. We will send the first shipment of coffee and/or tea on Wednesday and every order after that every 2 weeks on Wednesday for 6 months (26 total deliveries).

            You are free to send the gift recipient an email through your own email at any time notifying them of the gift.

12. How do I change the “shipping address” for a coffee and/or tea subscription?

            You may change the “shipping address” on your own through the link you are sent when you purchase a subscription. 

            If you would like us to change the “shipping address” for you, you may email us at contact@sammysocksetc.com and we will adjust that for you.

13. Can I sign up for more than one coffee and/or tea subscription?

            Yes, you may sign up for more than one subscription.

14. If I order more than one coffee and/or tea subscription, will they all have the same coffee and/or tea?

            No. We deliver the coffee and/or tea choices you make at the time you purchase each coffee and/or tea subscription.

15. How am I able to check my order status?

            Once your coffee and/or tea subscription order has been shipped, you will receive a shipping confirmation email that includes a tracking number. You will also be able to check on the status of your order(s) through the link you were sent when you placed your subscription order.

Cancelling a Coffee and/or Tea Subscription / Renewing a Coffee and/or Tea Subscription / Refunds / Exchanges

16. Do I have to sign a contract?

            No. And you may cancel a subscription at any time.

17. How do I cancel a coffee and/or tea subscription?

            If you cancel a pay-as-you-go coffee and/or tea subscription plan, we will stop sending you coffee and/or tea the time period you chose when you purchased your subscription immediately following your cancellation request. We must receive your cancellation 72 hours before we ship the order. If we receive your cancellation request less than 72 hours before the order shipment date, your subscription will be cancelled after the time period you chose when you purchase your subscription initially.

            If you cancel a pre-paid coffee and/or tea subscription plan, we will stop sending you coffee and/or tea the time period you chose when you purchased your subscription immediately following your cancellation request. We must receive your cancellation 72 hours before we ship the order. If we receive your cancellation request less than 72 hours before the order shipment date, your subscription will be cancelled after the time period you chose when you purchase your subscription initially.

            To cancel a pay-as-you-go coffee and/or tea subscription or a prepaid subscription, go to the link you were sent when you made your initial subscription purchase. You may cancel your subscription there. You may also contact us by sending an email to contact@sammysocksetc.com and let us know that you wish to cancel your subscription. Please include the following information: your full name (Ex: John Doe), the subscription type (Pay As You Go, 6 months subscription, prepaid, etc.), and the address where the coffee and/or tea is sent. That way we will be sure to cancel the correct subscription whether it be to you or a gift recipient. If you do cancel a gift subscription, please notify the gift recipient that they will no longer be receiving coffee and/or tea from the subscription.

            We will pro-rate the amount left on your prepaid coffee and/or tea subscription and refund you the difference. You will receive a refund for any remaining months on your subscription that have not yet been processed or shipped.

18. If I sign up for a coffee and/or tea subscription, will it automatically renew at the end of the subscription?

            You may choose to automatically renew your coffee and/or tea subscription at the end of the subscription or let it expire. You may do this through the link you were sent when you made your initial subscription purchase.

19. How am I able to get a refund on my prepaid coffee and/or tea subscription?

            If you cancel a pre-paid coffee and/or tea subscription plan, we will stop sending you coffee and/or tea the time period you chose when you purchased your subscription immediately following your cancellation request. We must receive your cancellation 72 hours before we ship the order. If we receive your cancellation request less than 72 hours before the order shipment date, your subscription will be cancelled after the time period you chose when you purchase your subscription initially.

            To cancel a pay-as-you-go coffee and/or tea subscription or a prepaid subscription, go to the link you were sent when you made your initial subscription purchase. You may cancel your subscription there. You may also contact us by sending an email to contact@sammysocksetc.com and let us know that you wish to cancel your subscription. Please include the following information: your full name (Ex: John Doe), the subscription type (Pay As You Go, 6 months subscription, prepaid, etc.), and the address where the coffee and/or tea is sent. That way we will be sure to cancel the correct subscription whether it be to you or a gift recipient. If you do cancel a gift subscription, please notify the gift recipient that they will no longer be receiving coffee and/or tea from the subscription.

            We will pro-rate the amount left on your prepaid coffee and/or tea subscription and refund you the difference. You will receive a refund for any remaining months on your subscription that have not yet been processed or shipped.

20. Can I exchange the coffee and/or tea I receive?

            We do not exchange coffee and/or tea unless we have sent you a damaged product. See the section titled “What happens if I receive or someone I have gifted receives damaged coffee and/or tea in a subscription order?” for more information.

            Please browse our product selection to see the coffee and/or tea that we offer in our subscriptions. If for some reason you do not like the coffee and/or tea we send you in your delivery, we suggest that they would make a great gift or a donation to someone.

Gift Coffee and/or Tea Subscriptions

21. Can I purchase a coffee and/or tea subscription as a gift for someone other than me?

            Yes, of course. You can surprise anyone with a gift coffee and/or tea subscription. All you have to do is specify where and for whom to ship the order when you checkout. You can use your billing information and then enter the address of the person you would like to receive the coffee as the “Shipping Address”. That way you will be billed for the subscription but someone else will receive the coffee and/or tea. Please add that you would like this to be a “Gift Subscription” in the “Special instructions for seller” section found on the “Cart” page when you checkout.

            The first shipment of the gift coffee and/or tea subscription will be sent within 1 – 3 business days from the date of the gift subscription purchase. We will send you an order confirmation email once the gift subscription order has been placed. Once the first gift subscription order has shipped to the recipient, we will send you a shipping confirmation with tracking information email. Once the gift subscription order has shipped each month, we will send you a shipping confirmation email with tracking information. Subsequent shipments will be sent every week, every 2 weeks, or every month, depending on the time period you chose when you placed your initial order and the date of your initial order. Please note that shipping times cannot be guaranteed. Unexpected delays due to weather or shipping difficulties with the USPS are out of our control. We appreciate your awareness of this.

            For example, let’s say you purchase a weekly gift subscription on a Thursday. We will send the first shipment of coffee and/or tea on Friday and every order after that on the following Fridays.

            Or, for example you purchase a 6-month gift subscription for a delivery to be every 2 weeks. You purchase this on a Tuesday. We will send the first shipment of coffee and/or tea on Wednesday and every order after that every 2 weeks on Wednesday for 6 months (26 total deliveries).

            You are free to send the gift recipient an email through your own email at any time notifying them of the gift.

22. What if the gift recipient does not like the coffee and/or tea they receive?

            We do not exchange coffee and/or tea unless we have sent a damaged product. See the section titled “What happens if I receive or someone I have gifted receives damaged coffee and/or tea in a subscription order?” for more information.

            Please browse our product selection to see the coffee and/or tea that we offer in our subscriptions. If for some reason the gift recipient does not like the coffee and/or tea sent in the delivery, we suggest that it would make a great gift or a donation to someone.

Discount Coupons/Codes for Coffee and/or Tea Subscriptions

23. Am I able to use Discount Coupons/Codes for a coffee and/or tea subscription order?

            No, we do not allow discount coupons/codes to be used for coffee and/or tea subscription orders.

Damaged Coffee and/or Tea Products

24. What happens if I receive or someone I have gifted receives damaged coffee and/or tea in a coffee and/or tea subscription order?

            SammySocks Etc. offers coffee and/or tea subscription order exchanges for 30 days after the subscriber or the gift recipient other than the subscriber receives the order date for the following reasons:

            If you or someone you have gifted receives damaged coffee and/or tea in a coffee and/or tea subscription order, we will exchange the damaged coffee and/or tea at our own expense for up to 30 days from the date of purchase if it is for the first month of the subscription. For subsequent months, we will exchange the damaged coffee and/or tea at our own expense for up to 30 days after the order was shipped.

            We ship USPS. The first month’s shipment will be sent within 3 business days of receiving the initial order. Subsequent shipments will be sent every week, every 2 weeks, or every month, depending on the time period you chose when you placed your initial order and the date of your initial order. Please note that shipping times cannot be guaranteed. Unexpected delays due to weather or shipping difficulties with the USPS are out of our control. We appreciate your awareness of this.

            If you received a damaged product, we will pay for the return shipping cost and exchange the item(s). Email us at contact@sammysocksetc.com and, if the product was damaged, include an image of the damaged product. Include in your email a brief explanation about your order along with your first and last name, your order date, your order number, which item(s) you would like to return and your address. We will respond as soon as possible with instructions on how to return the product.

            Please be careful when opening your order. Unfortunately, we cannot accept exchanges of products with cuts or holes in them due to scissors or other sharp objects from opening your package. Please be careful when opening your package.

            SammySocks Etc. does not accept returns for an exchange for used items or for items that have been opened by the customer even if the merchandise is damaged. Coffee and/or tea merchandise must be unopened. Please remember that exchanges will only be done for any products that are damaged. If any returned items show evidence of being opened, the item will be discarded, and no exchange will be allowed even if there has been an error on our part. Determining if returned items are to be accepted for an exchange shall be at the sole discretion of SammySocks Etc.     

            We do not offer subscription order exchanges after 30 days from the shipment date for any reason.