FAQ

Frequently Asked Questions (FAQ)

        Here is a list of the FAQ questions that are answered below. Find the question you are interested in and then scroll down the page to find the answer.

 Frequently Asked Questions

About SammySocks Etc.

1. Why are you called SammySocks Etc.?

Our Products

1. What products do you offer for purchase?
2. How do I select sock sizes?
3. Where are your socks made?
4. What is the fiber content of your socks?

Payments and Orders

1. What type of payments do you accept?
2. When will my credit card be charged?
3. My credit card is not being accepted.
4. How do I know that my order went through?
5. Why haven’t I received a confirmation email regarding my order?
6. Can I change my order after I have submitted the order?
7. What happens if a product is cancelled on my order?
8. What happens if I receive the wrong item(s) in my order shipment?
9. What happens if I am missing any items from my order shipment?
10. What happens if I or someone I have gifted receives a damaged or defective item?
11. Do you offer gift cards?
12. Do you offer discount codes?
13. What do I do if I am having difficulty entering my discount code?
14. Can I use multiple coupon discount codes?
15. Why am I charged sales tax?
16. Do you offer discounts on bulk purchases?
17. Do you sell your products at wholesale?
18. Am I able to order custom socks?
19. Do you offer gift wrapping?

Shipping Policy

1. Where do we ship?
2. When do we ship?
3. How do we ship?
4. How much does shipping cost?
5. How and when are you notified of when your order has placed and shipped?
6. What do you do if your tracking information says your package was delivered but you do not have your package?
7. What do I do if I have not received my package?
8. What do I do if my package was delivered to the wrong address?
9. If you have any questions, how do you contact SammySocks Etc.?

Contacting SammySocks Etc.

1. How do I contact SammySocks Etc.?
2. What hours is SammySocks Etc. open for customer service?

Privacy Policy and Use of Personal Data

1. Is your website secure?
2. How do you protect my privacy?
3. How will SammySocks Etc. use my email?

Returnless Refund Policy

1. How do I initiate a Returnless Refund?
2. What will happen once you receive my request for a Returnless Refund?
3. How and when will I receive a refund or in-store credit?
4. What do I do if I would like a Returnless Refund on items received as a gift?
5. What do I do if any items were missing from my shipment?
6. What do I do if I or someone I have gifted receives a damaged or defective item or items were missing from the shipment?
7. What do I do if I have not received my refund?

Sharing With Others

1. How does SammySocks Etc. share with others?

Additional Questions

1. If I have any additional questions, how may I contact you for answers?

Registration and Shopify Customer Account Questions

1. How can I register for a Shopify Customer Account?
2. What are the benefits of creating a Shopify Customer Account?
3. How do I sign into my Shopify Customer Account?
4. How do I reset my password?

About SammySocks Etc.

1. Why are you called SammySocks Etc.?

            We are called SammySocks Etc. because our company is named after our son, Samuel, and we sell socks. The Etc. part of our company’s name refers to our hoping to sell other products in the future.

Our Products

1. What products do you offer for purchase?

            At this time, we offer a variety of children’s, women’s and men’s socks. We will add more products as we grow.

2. How do I select sock sizes?

            Standard sock sizes are as follows for our children’s, women’s and men’s sock products:

            Children’s – We offer sock sizes 6 – 11 and 12 – 5 - Youth for children                                ages 2 – 10, except as noted on the product page.

            Women’s - We offer sock sizes 9 – 11 for shoe sizes 4 – 10.5.

            Men’s – We offer sock sizes 10 – 15 for shoes sizes 7 – 16.

3. Where are your socks made?

            The county where our socks are made can be found on all product pages in the description of each pair of socks.

4. What is the fiber content of your socks?

            The fiber content of our socks can be found on all product pages in the description of each pair of socks.

Payments and Orders

1. What type of payments do you accept?

            We accept credit cards issued by Mastercard, Visa, Discover and American Express in the United States of America. We also accept PayPal. We do not accept checks or money orders.

2. When will my credit card be charged?

            Your credit card is pre-authorized when you place an order. This ensures that your card can be charged when the order is shipped. This “hold” is a non-monetary transaction. It checks to make sure that your credit card account is valid and holds sufficient funds to pay for the order. The length of the pre-authorization is determined by your credit card company. We do not charge your credit card until your order is shipped.

3. My credit card is not being accepted?

            If you are having difficulties processing your order with your credit card, please check to make sure that you have entered your name as it appears on the credit card, the correct credit card number, expiration date, security number, address for the credit card (including zip code), and the correct type of card (Mastercard, Visa, Discover or American Express). Mastercard, Visa and Discover use the last 3-digit number that appears on the back of your credit card as the security number. American Express uses a 4-digit number that appears on the front of your credit card as the security number.

            If you continue to have problems placing your order, please contact SammySocks Etc. at contact@sammysocksetc.com or call 512-632-5826. We are available to help Monday – Friday between the hours of 9:00 am – 4:00 pm (Central Standard Time).

4. How do I know that my order went through?

            A confirmation page will appear on your computer screen right after you submit your order. You will also receive an email from SammySocks Etc. verifying your order. This email will include details about your order and an order number. Please check your spam folder in case the order confirmation email was judged to be spam or junk mail.

5. Why haven’t I received a confirmation email regarding my order?

            An email with a copy of the order confirmation will be sent to the email that you entered when you placed your order. Be sure to check your email’s spam folder. The email from us may have been placed in your spam folder because it was thought to have been junk mail. Also, turn off any spam blocker(s) that may prevent our emails from reaching you. If you are still having difficulty receiving your order confirmation email, please contact us through email at contact@sammysocksetc.com or call us at 512-632-5826. We are available Monday through Friday from 9:00 am until 4:00 pm (Central Standard Time).

6. Can I change my order after I have submitted the order?

            Unfortunately, we are unable to change an order once you have submitted the order. We can cancel the order and help you in creating a new order. Please email us at contact@sammysocksetc.com or call to cancel your order. Please have your full name, order number and order date ready when you call or make sure to include that information in your email.

            If you contact us before we have shipped your order, we will be able to cancel the order and refund your original purchase expense, including any applicable sales tax.

            If the original order has already been shipped and you wish to cancel the original order, please contact us at contact@sammysocksetc.com or call us at 512-632-5826. We are available to help Monday – Friday between the hours of 9:00 am – 4:00 pm (Central Standard Time). We will ask that your return the original order. You will be responsible for the return shipping cost. Once you have contacted us, we will provide you with instructions on how we will proceed with your refund. We will refund you the original purchase price, including any applicable sales tax. Original shipping costs will not be refunded. Please refer to our Refund Policy for information on how we process refunds.

7. What happens if a product is cancelled on my order?

            If there is an item or items cancelled on your order, this means that the item is sold out or no longer available. If this does happen, we will charge you only for the products that we actually ship to you. Any products that are cancelled on your order will appear as cancelled on the delivery confirmation email that we will send to you once the order has shipped.

8. What happens if I receive the wrong item(s) in my order shipment?

            We are very sorry if you have received an incorrect order. If you notice a mistake with your order, please email us within 30 days of receiving your order and tell us of the mistake. We will email you back about how to return the wrong item(s). We will pay for any additional shipping costs to correct the mistake. Once the wrong item(s) has been received by us, we will either send you the correct item(s) or refund the original purchase price plus original shipping costs and any applicable sales tax, whichever you would like. Please tell us in an email if you would like us to send you the correct product(s) or if you would like us to refund you for the incorrect product.

            SammySocks Etc. does not accept returns for used apparel items or for apparel items that have had the labels and/or tags removed even if there has been an error on our part. Apparel merchandise must be unworn and returned with all original tags and labels still attached. Please remember that exchanges will only be done for any products that are damaged or defective.  If any returned apparel items show evidence of being worn, the item will be discarded, and no refund will be given. Determining if returned items are to be accepted for a refund shall be at the sole discretion of SammySocks Etc.

            Please email us at contact@sammysocksetc.com or call us at 512-632-5826 between 9:00 am and 4:00 pm (Central Standard Time). Please check your order as soon as you receive it. Do not wait. For example, if your purchased the item(s) to be a gift, do not wait until you give the item(s) to the giftee to find out the order is incorrect.

9. What happens if I am missing any items from my order shipment?

            We apologize if you were missing any items from your order. Please email us within 30 days of receiving your order and tell us which item or items are missing. We will pay for any additional shipping costs to correct the mistake. We will either send you the missing item(s) or refund the original purchase price plus original shipping costs and any applicable sales tax, whichever you would like. Please tell us in an email if you would like us to send you the missing product(s) or if you would like us to refund you for the cost of the missing item(s).

            Please email us at contact@sammysocksetc.com or call us at 512-632-5826 between 9:00 am and 4:00 pm (Central Standard Time). Please check your order as soon as you receive it. Do not wait. For example, if you purchased the item(s) to be a gift, do not wait until you give the item(s) to the giftee to find out the order is missing any items.

10. What happens if I or someone I have gifted receives a damaged or defective item?

            If the merchandise you received from us was defective or damaged, we will pay for the return shipping cost and exchange the item(s) or provide a refund. Please email us within 30 days of receiving your order if your merchandise was defective or damaged. Email us at contact@sammysocksetc.com and, if the product was defective or damaged, include an image of the defective/damaged product. Include in your email a brief explanation about your order along with your first and last name, your order date, your order number, which item(s) you would like to return and your address. We will respond as soon as possible with instructions on how to return the product.

            SammySocks Etc. does not accept returns for used apparel items or for apparel items that have had the labels and/or tags removed even if the merchandise is defective or damaged. Apparel merchandise must be unworn and returned with all original tags and labels still attached. If any returned apparel items show evidence of being worn, the item will be discarded, and no refund will be given. Determining if returned items are to be accepted for a refund shall be at the sole discretion of SammySocks Etc.

            If any items are determined to be damaged or defective, we will refund the original purchase price, any original shipping costs and any applicable sales tax. Determination of whether any items are damaged or defective is at the sole discretion of SammySocks Etc.

            Once we have determined that any items are damaged or defective, returns and refunds are usually processed within 7 to 10 business days of receipt of the returned item(s). Refunds will be issued for the original purchase price, any original shipping costs and any sales tax, if applicable. Refunds are issued to the original payment method. Once your return is processed, you will be sent an email confirming your refund.

            Please be careful when opening your order. Unfortunately, we cannot accept returns of products with cuts or holes in them due to scissors or other sharp objects from opening your package.

11. Do you offer gift cards?

            Yes, we do offer gift cards.

12. Do you offer discount codes?

            Yes, we offer discount codes on occasion. Discount codes may be found in our emails that we send to customers on our email subscriber list, on Discount Code cards found in your shipment or on our Facebook page. Only one coupon code per order can be applied. Discount codes can be applied in the discount code field found on your check-out screen. 

13. What do I do if I am having difficulty entering my discount code?

            Please make sure that you are entering the discount code correctly. If you are still having difficulty entering the code or the code does not work, please contact us at contact@sammysocksetc.com or call us at 512-632-5826.

14. Can I use multiple coupon discount codes?

            Unfortunately, you cannot use multiple coupon discount codes. Only one discount coupon code can be applied per order.

15. Why am I charged sales tax?

            We are required to charge sales tax in accordance with existing and applicable state and local laws where we have operations and conduct business. We remit all sales taxes to the appropriate state and local taxing agencies.

16. Do you offer discounts on bulk purchases?

            At this time, we do not have a bulk purchase program. If you email us at contact@sammysocksetc.com, we may be able to work something out that will be beneficial to you.

17. Do you sell your products at wholesale?

            We do not sell our products at wholesale.

18. Am I able to order custom socks?

            At this time, we do not offer custom socks.

19. Do you offer gift wrapping?

            At this time, we do not offer gift wrapping but our unboxing experience is really great!

Shipping Policy

1. Where do we ship?

            Currently, we ship to locations with street mailing addresses in each of the fifty states in the United States of America. We do not ship to P.O. Boxes. At this time, we do not ship internationally. We ship all orders from Hutto, Texas.

2. When do we ship?

          Orders are shipped out after 5:00 pm (Central Standard Time) Monday through Friday. We use the United States Postal Service (USPS) to ship all of our orders. Most orders will ship within one or two business days.         

            Most orders will ship within two business days or receipt of your order. If your order is placed on a Friday, your order will be shipped on the following Monday. Your package should arrive at its destination within 5 to 7 business days with Standard Shipping. If you choose Priority Mail, your order should arrive in 1 to 3 business days.

            Please allow for up to 72 hours for order processing during holiday times (Christmas, Thanksgiving, Valentine’s Day, Easter, July 4, Halloween) Your tracking number will be available on the day the order is shipped by the USPS.

            Please make sure to include your email address during the checkout process when placing your order. Doing so allows us to contact you if there are any problems. Also, we can email you how to receive a tracking number so you can track your order. Orders can be tracked at USPS.com by using the tracking number we provide you in the shipping confirmation email we will send to you.

3. How do we ship?

            Standard Shipping – If you choose Standard Shipping, we ship our products through Ground Advantage with the United States Postal Service (USPS). Your package should arrive at its destination within 5 to 7 business days. Please note that shipping times cannot be guaranteed. Unexpected delays due to weather or shipping difficulties with the USPS are out of our control. We appreciate your awareness of this.

            Priority Mail Shipping – If you choose Priority Mail Shipping, we ship our products through Priority Mail with the United States Postal Service (USPS). Your package should arrive at its destination within 1 to 3 business days. Please note that shipping times cannot be guaranteed. Unexpected delays due to weather or shipping difficulties with the USPS are out of our control. We appreciate your awareness of this.

            Please make sure to include any building, suite, or apartment number that is part of your mailing address when you order. If you are having your order shipped to an address that is not yours – such as a gift – it is important that you include all parts of the mailing address. Information that is missing from your address or the address you are having the order shipped will have an effect on when the order is delivered. Missing information may also cause your order to be returned to us. If this happens, we will attempt to contact you. If we are able to contact you, you can either cancel the order and we will refund you the cost of the order – minus any original shipping charges or you can pay additional shipping fees and we will resend the package to the corrected address. If we do not hear from you after 72 hours or our attempting to contact you, we will refund your order – minus any original shipping charges.

4. How much does shipping cost?

            We ship first class mail through the United States Postal Service (USPS) for our Standard Shipping.  We charge shipping rates based on the value of your order – not including any sales tax. Here are our rates:

            If your order is between $0.01 - $45.00 – we charge $4.95 shipping.

            If your order is $45.01 or more – we do not charge you any shipping costs. Your shipping is FREE!

            We also offer Priority Mail Shipping through the United States Postal Service (USPS). For an added expense, you may choose to receive your order in 1 – 3 business days. We charge $8.50 for Priority Mail Shipping. If you choose this shipping method, you will be charged $8.50 even if your order amount exceeds $45.00. Free Shipping is only available with Standard Shipping. You may make your selection of Standard Shipping or Priority Mail Shipping when you checkout.

5. How and when are you notified of when your order has placed and shipped?

            SammySocks Etc. will send you an email confirming your order shortly after you place your order. We will also send you a shipping confirmation email once your order has shipped and a tracking number is available. If you have not received an order confirmation email and/or a shipping confirmation email from us, please check the spam folder of your email inbox to make sure these emails have not been placed there.

            With Standard Shipping, we ship our products through Ground Advantage with the United States Postal Service (USPS). Your package should arrive at its destination within 5 – 7 business days. With Priority Mail Shipping through USPS, your package should arrive at its destination within 1 - 3 business days. Please note that shipping times cannot be guaranteed. Unexpected delays due to weather or shipping difficulties with the USPS are out of our control. We appreciate your awareness of this.

            If you have any questions about your order, please email us at contact@sammysocksetc.com. Please include information such as the first and last name on the order, the order date, the order number and your question(s). This information will help us locate your order and respond quickly and efficiently.

6. What do you do if your tracking information says your package was delivered but you do not have your package?

            Please check with your local United States Postal Service office to see if the package ended up there. Also, please check with your neighbors or apartment office to make sure that your package was not delivered there by mistake.

7. What do I do if I have not received my package?

            If you have not received your package within 7 to 10 business days of placing your order, please check your email to make sure that you received an email confirming your order and an email telling you that your order was shipped. Please check the spam folder of your email inbox to make sure these emails have not been placed there. The email letting you know that your order was shipped will contain your tracking number.

            Also, please check with your local United States Postal Service office to see if the package ended up there. Additionally, please check with your neighbors or apartment office to make sure that your package was not delivered there by mistake.

            If you think that your package was lost, please contact us at contact@sammysocksetc.com. Include your information such as the first and last name on the order, the order date, your email address and the order number. We will check with the United States Postal Service. This may take up to 7 business days. We will email to let you know what we find out.

8. What do I do if my package was delivered to the wrong address?

            Please contact us at contact@sammysocksetc.com so we can take a look at your situation. Please include information such as the first and last name on the order, the order date, the order number and your question(s). This information will help us locate your order and respond quickly and efficiently.

            Check with your local United States Postal Service office. If you left off part of your address or put an incorrect address on your order, your package may make its way back to us. If this is the case, SammySocks Etc. is not responsible for any additional shipping costs.

9. If you have any questions, how do you contact SammySocks Etc.?

            If you have any questions, please email us at contact@sammysocksetc.com. If you have questions about an order you placed, please include the first and last name on the order, the order date, the order number and your question(s). We will respond as soon as possible, hopefully within 48 hours. 

Contacting SammySocks Etc.

1. How do I contact SammySocks Etc.?

            You can contact SammySocks Etc. by emailing us at contact@sammysocksetc.com, calling us at 512-632- 5826, or writing to us at SammySocks Etc., 304 Westfield Street, Hutto, Texas 78634. You may contact us during our regular business hours of 9:00 am – 4:00 pm (Central Standard Time) Monday through Friday, excluding holidays. We look forward to hearing from you.

2. What hours is SammySocks Etc. open for customer service?

            You may contact us during our regular business hours of 9:00 am – 4:00 pm (Central Standard Time) Monday through Friday, excluding holidays. We look forward to hearing from you.

Privacy Policy and Use of Personal Data

1. Is your website secure?

            SammySocks Etc. operates a secure website. Our URL has the https:// in front of our website’s name. All of your transactions are fully encrypted.

2. How do you protect my privacy?

            Your privacy is important to us. Please read our full Privacy Policy as found on our website.

3. How will SammySocks Etc. use my email?

            Please refer to our Privacy Policy found on our website to see how we use your email, how to opt out of future emails, and how we use your other personal data. 

Returnless Refund Policy

1. What is Your Returnless Refund Policy?

            We hope you love our products. If you are not happy with your purchase for any reason, we will try to make it right.

             We have a Returnless Refund Policy. We offer returnless refunds for up to 30 days from the date of receiving your product(s). You have two options for the refund. You may choose to have the refund processed back to the original form of payment for the amount of the product purchased plus any applicable sales tax, but not shipping charges. OR, you may choose to have the refund as in-store credit for the amount of the product purchased plus any applicable sales tax, but not shipping charges. If you choose in-store credit, we will send you the gift card in an email. You will not have to return any products. You keep the product. (We reserve the right to request that you physically return the product prior to a refund.) You may donate it to a worthy individual or organization if you would like. That is up to you. Just contact us and let us know that you would like a Returnless Refund. You can email us at contact@sammysocksetc.com. You can call us at 512-632-5826. You can contact us through our website’s Contact Us page found at the bottom of our website. You can even write to us at SammySocks Etc. / Attention: Returnless Refund / 304 Westfield Street / Hutto, Texas 78634.

            We will refund the price of shipping only if we charged you shipping in the original order and there was only the one product that you are requesting the Returnless Refund for in the order and we made an error with your order such as we sent you the wrong product, we forgot some of your order, or the product is defective or damaged. We charge a flat shipping rate of $4.95 for all orders up to $45.00 no matter how many products are in the order. So, if you are requesting a Returnless Refund on one product in the entire order, we would have charged you $4.95 anyway even if that product would not have been in your order. Orders more than $45.00 receive free shipping and we do not charge you for the shipping.

            We do not have an exchange policy. Instead, we will refund the purchase price of the product you would like to have exchanged, you keep the product you received, and use the refund or in-store credit to purchase the product you wanted to exchange.

Note: If you received a damaged or defective product, we will refund back to the original form of payment or offer in-store credit. Please be careful when opening your package.    

             Merchandise must have been purchased on SammySocksEtc.com to be eligible for a refund. We do not offer returns of merchandise purchased from other retailers.

             Please check your order as soon as you receive it. Do not wait. For example, if you purchased the item(s) to be a gift, do not wait until you give the item(s) to the giftee to find out the order is incorrect.

SammySocks Etc. reserves the right to make changes, corrections, additions and/or deletions to its Refund and Return Policy at any time. However, the Refund and Return Policy that was in effect at the time of your purchase will be honored.

2. How Do I Initiate a Returnless Refund?

             To initiate a return for a refund, you can email us at contact@sammysocksetc.com, call us at 512-632-5826, contact us through our website’s Contact Us page found at the bottom of our website, or write to us at SammySocks Etc. / Attention: Returnless Refund / 304 Westfield Street / Hutto, Texas 78634.

             If it is an email, put “Returnless Refund” in the subject line. In the body of your email please include your first and last name, your mailing address, your phone number, the order date, the order number and your email address. Describe the item(s) you would like to receive a refund for and the reason(s) for the refund. This can include explanations such as “I received the wrong socks.”, “My socks were damaged.”, “I did not receive all of my order.”, “The socks did not fit.”, “I did not like the color.”, “I changed my mind.”, etc. If you received damaged or defective products, please include photos of the damaged or defective products. We will email you back letting you know if your refund request will be honored and any further instructions, if needed.

             If you write to us or use our website’s Contact Us form requesting a Returnless Refund, please include your first and last name, your mailing address, your phone number, the order date, the order number and your email address. Let us know if you would like a refund back to the original form of payment or in-store credit. Describe the item(s) you would like to receive a refund for and the reason(s) for the refund. This can include explanations such as “I received the wrong socks.”, “My socks were damaged.”, “I did not receive all of my order.”, “The socks did not fit.”, “I did not like the color.”, “I changed my mind.”, etc. If you received damaged or defective products, please include photos of the damaged or defective product or the wrong product. We will email you back letting you know if your refund request will be honored and any further instructions, if needed.

3. What Will Happen Once You Receive My Request for a Returnless Refund?

             Once we receive your request for a Returnless Refund, we will determine if you are entitled to a refund or in-store credit of the purchase price plus any applicable sales tax and, in the case of a damaged or defective product or the wrong product, a refund of shipping charges if the product was the only product in the order. If so, we will send you an email confirming that you will receive a refund or in-store credit and any additional instructions, if needed.

             Refunds or in-store credit will be issued for the original purchase price plus any sales tax, if applicable. If the refund is due to an error on our part, you will also be refunded the original shipping expenses if the product was the only product in the order.

4. How and When Will I Receive a Refund or In-Store Credit?

             If you are asking for a refund back to the original form of payment, your original form of payment will be refunded within 7 to 10 business days after you have contacted us. It may take up to 2 billing cycles for the refund to appear on your monthly credit card statement.

            Refunds will be issued for the original purchase price plus any sales tax, if applicable. If the refund is due to an error on our part, you will also be refunded the original shipping expenses if the product was the only product in the order.

            If you are requesting a refund in the form on in-store credit, we will send you a gift card in an email with the amount of the refund.

5. What Do I Do If I Would Like a Returnless Refund on Items Received as a Gift?       

             If you would like a refund on items received as a gift, we will refund the one who made the original purchase. So, if you received an item as a gift and would like a refund, please contact us within 90 days of your purchase. You can email us at contact@sammysocksetc.com. You can call us at 512-632-5826. You can contact us through our website’s Contact Us page found at the bottom of our website. You can even write to us at SammySocks Etc. / Attention: Returnless Refund / 304 Westfield Street / Hutto, Texas 78634.

             If it is an email, put “Returnless Refund” in the subject line. In the body of your email please include your first and last name, your mailing address, your phone number, the order date, the order number, your email address, the name of the person who gifted you, their email address, and their phone number. Let us know if you would like a refund back to the original form of payment or in-store credit. Describe the item(s) you would like to receive a refund for and the reason(s) for the refund. This can include explanations such as “I received the wrong socks.”, “My socks were damaged.”, “I did not receive all of my order.”, “The socks did not fit.”, “I did not like the color.”, “I changed my mind.”, etc. If you received damaged or defective products, please include photos of the damaged or defective products. We will email you back and the person who gifted you letting you both know if the refund request will be honored and any further instructions, if needed.

             If you write to us or use our website’s Contact Us form requesting a Returnless Refund, please include your first and last name, your mailing address, your phone number, the order date, the order number, your email address, the name of the person who gifted you, their email address, and their phone number. Let us know if you would like a refund back to the original form of payment or in-store credit. Describe the item(s) you would like to receive a refund for and the reason(s) for the refund. This can include explanations such as “I received the wrong socks.”, “My socks were damaged.”, “I did not receive all of my order.”, “The socks did not fit.”, “I did not like the color.”, “I changed my mind.”, etc. If you received damaged or defective products, please include photos of the damaged or defective product or the wrong product. We will email you back and the person who gifted you letting you both know if the refund request will be honored and any further instructions, if needed.

6. What Do I Do If Any Items Were Missing From My Shipment?

             We apologize if you were missing any items from your order. Please contact us within 30 days of receiving your order and tell us which item or items were missing.

             If it is an email, put “Returnless Refund” in the subject line. In the body of your email please include your first and last name, your mailing address, your phone number, the order date, the order number, and your email address. Let us know if you would like a refund back to the original form of payment or in-store credit. Describe the item(s) you would like to receive a refund for and that you did not receive all of your order. We will email you back letting you know if the refund request will be honored and any further instructions, if needed.

             If you write to us or use our website’s Contact Us form requesting a Returnless Refund, please include your first and last name, your mailing address, your phone number, the order date, the order number, and your email address. Let us know if you would like a refund back to the original form of payment or in-store credit. Describe the item(s) you would like to receive a refund for and that you did not receive all of your order. We will email you back letting you know if the refund request will be honored and any further instructions, if needed.

7. What Do I Do If I or Someone I Have Gifted Receives a Damaged or Defective Item or Items Were Missing From the Shipment?

             If you would like a refund on damaged or defective items received as a gift or items were missing from the shipment, we will refund the one who made the original purchase. So, if you received an item as a gift and would like a refund, please contact us within 30 days of your receiving your product(s). You can email us at contact@sammysocksetc.com. You can call us at 512-632-5826. You can contact us through our website’s Contact Us page found at the bottom of our website. You can even write to us at SammySocks Etc. / Attention: Returnless Refund / 304 Westfield Street / Hutto, Texas 78634.

             If it is an email, put “Returnless Refund” in the subject line. In the body of your email please include your first and last name, your mailing address, your phone number, the order date, the order number, your email address, the name of the person who gifted you, their email address, and their phone number. Let us know if you would like a refund back to the original form of payment or in-store credit. Describe the item(s) you would like to receive a refund for and the reason(s) for the refund. This can include explanations such as “I received the wrong socks.”, “My socks were damaged.”, “I did not receive all of my order.”, “The socks did not fit.”, “I did not like the color.”, “I changed my mind.”, etc. If you received damaged or defective products, please include photos of the damaged or defective products. We will email you back and the person who gifted you letting you both know if the refund request will be honored and any further instructions, if needed.

             If you write to us or use our website’s Contact Us form requesting a Returnless Refund, please include your first and last name, your mailing address, your phone number, the order date, the order number, your email address, the name of the person who gifted you, their email address, and their phone number. Let us know if you would like a refund back to the original form of payment or in-store credit. Describe the item(s) you would like to receive a refund for and the reason(s) for the refund. This can include explanations such as “I received the wrong socks.”, “My socks were damaged.”, “I did not receive all of my order.”, “The socks did not fit.”, “I did not like the color.”, “I changed my mind.”, etc. If you received damaged or defective products, please include photos of the damaged or defective product or the wrong product. We will email you back and the person who gifted you letting you both know if the refund request will be honored and any further instructions, if needed.

8. What Do I Do If I Have Not Received My Refund?

            If you haven’t received your refund, please check your credit card statement again. Then, contact your credit card company and bank. Remember, it may take some time (1 or 2 billing cycles) before your refund is posted to your account and for the refund to show up on your credit card statement. If you have done all of this and still have not received your refund, please contact SammySocks Etc. at contact@sammysocksetc.com.

1. If you still have questions, please email us at contact@sammysocksetc.com. Include your first and last name, your order number and your order date. You may also call us at 512-632-5826.

Sharing With Others

1. How does SammySocks Etc. share with others?

            We believe it is important to share with others. Every purchase someone makes at SammySocks Etc. can help us share with others.

            We pledge to share 5% of our earnings with UP – United Partners. United Partners is located in Pflugerville, Texas. It is an organization that allows adults with differing abilities to come and spend the day to learn, work and live as a community. You can find out more information about UP by going to this address on the internet: https://www.unitedpartnerspf.org.

            SammySocks Etc. also donates socks. We donate pairs of socks to the Hope Alliance of Round Rock, Texas – a resource center and emergency shelter for those affected by family and sexual violence.

            If you have any questions or comments about our Sharing With Others program, please contact us at contact@sammysocksetc.com.

Additional Questions

1. If I have any additional questions, how may I contact you for answers?

            You may contact us through our “Contact Us” page. You may also contact us through our email address: contact@sammysocksetc.com. You may call us on the telephone at 512-632-5826. You may even mail us at SammySocks Etc., 304 Westfield Street, Hutto, Texas 78634.

Registration and Shopify Customer Account Questions

1. How can I register for a Shopify Customer Account?

            You do not need to set up and register a Shopify Customer Account to place subscription orders from SammySocks Etc.

            You may register for a Shopify Customer Account through our store’s website by clicking on the figure of the person at the top of the Home page on our website. Then click on “Create Account”. Enter a first name, a last name, an email address, and a password. The password must be at least 5 characters long and it can include special characters. 

2. What are the benefits of creating a Shopify Customer Account?

            A Shopify Customer Account (Subscriber Portal) through will allow you to view your order history, payment status, current order status, and address on file. You can add or change your shipping address.

            If you would like to change the email address that we have for you, please contact us at contact@sammysocksetc.com and we will change it for you. Please put “I would like to change my email address” in the subject line of your email to us.

            You may change the “ship to” address on your own if you have a Shopify Customer Account. You will be able to do this through your account. You may also email us at contact@sammysocksetc.com and we will adjust that for you. Please submit your “ship to address” change before the end of the month for the following month’s shipment. 

3. How do I sign into my Shopify Customer Account?

            You can sign into your Shopify Customer Account through our store’s website by clicking on the figure of the person at the top of the Home page on our website. Then enter your email and password and click on “Sign In”.

 

4. How do I reset my password?

            If you would like to reset your account password, or you have forgotten your password, please send us an email to contact@sammysocksetc.com. Please put in the Subject line “Reset Password for Account”. We will send you an email with instructions for resetting your password. The password reset is valid for 30 days.

            You may also reset your password on your own by clicking on the figure of the person at the top of the Home page on our website. Then click on “Forgot your password”. Enter your email address and we will send you a link to reset your password.