Returnless Refund Policy


Returnless Refund Policy

 

            Here is a quick list of the Returnless Refund Policy statements that are found below. Find the policy statement you are interested in and then scroll down the page to find the statement.

            Policy statements regarding sock, coffee, and tea subscriptions follow the Returnless Refund Policy section below.

  1. What is your Returnless Refund Policy?
  2. How do I initiate a Returnless Refund?
  3. What will happen once you receive my request for a Returnless Refund?
  4. How and when will I receive a refund or in-store credit?
  5. What do I do if I would like a Returnless Refund on items received as a gift?
  6. What do I do if any items were missing from my shipment?
  7. What do I do if I or someone I have gifted receives a damaged or defective item or items were missing from the shipment?
  8. What do I do if I have not received my refund?

Returnless Refund Policy

     1. What is your Returnless Refund Policy?

            We hope you love our products whether they are our socks, coffee, or tea. If you are not happy with your purchase for any reason, we will try to make it right.

            We have a Returnless Refund Policy. We offer returnless refunds for up to 90 days from the date of purchase. You have two options for the refund. You may choose to have the refund processed back to the original form of payment for the amount of the product purchased plus any applicable sales tax, but not shipping charges. OR, you may choose to have the refund as in-store credit for the amount of the product purchased plus any applicable sales tax, but not shipping charges. If you choose in-store credit, we will send you the gift card in an email. You will not have to return any products. You keep the product. (We reserve the right to request that you physically return the product prior to a refund.) You may donate it to a worthy individual or organization if you would like. That is up to you. Just contact us and let us know that you would like a Returnless Refund. You can email us at contact@sammysocksetc.com. You can call us at 512-846-4200. You can contact us through our website’s Contact Us page found at the bottom of our website. You can even write to us at SammySocks Etc. / Attention: Returnless Refund / P.O. Box 1144 / Hutto, Texas 78634.

            We will refund the price of shipping only if we charged you shipping in the original order and there was only the one product that you are requesting the Returnless Refund for in the order and we made an error with your order such as we sent you the wrong product, we forgot some of your order, or the product is defective or damaged. We charge a flat shipping rate of $4.99 for all orders up to $50.00 no matter how many products are in the order. So, if you are requesting a Returnless Refund on one product in the entire order, we would have charged you $4.99 anyway even if that product would not have been in your order. Orders more than $50.00 receive free shipping and we do not charge you for the shipping.

            We do not have an exchange policy. Instead, we will refund the purchase price of the product you would like to have exchanged, you keep the product you received, and use the refund or in-store credit to purchase the product you wanted to exchange.

Note: If you received a damaged or defective product, we will refund back to the original form of payment or offer in-store credit. Please be careful when opening your package.

Merchandise must have been purchased on SammySocksEtc.com to be eligible for a refund. We do not offer returns of merchandise purchased from other retailers.

Please check your order as soon as you receive it. Do not wait. For example, if you purchased the item(s) to be a gift, do not wait until you give the item(s) to the giftee to find out the order is incorrect.

SammySocks Etc. reserves the right to make changes, corrections, additions and/or deletions to its Refund and Return Policy at any time. However, the Refund and Return Policy that was in effect at the time of your purchase will be honored.

     2. How do I initiate a Returnless Refund?

            To initiate a return for a refund, you can email us at contact@sammysocksetc.com, call us at 512-846-4200, contact us through our website’s Contact Us page found at the bottom of our website, or write to us at SammySocks Etc. / Attention: Returnless Refund / P.O. Box 1144 / Hutto, Texas 78634.

            If it is an email, put “Returnless Refund” in the subject line. In the body of your email please include your first and last name, your mailing address, your phone number, the order date, the order number and your email address. Describe the item(s) you would like to receive a refund for and the reason(s) for the refund. This can include explanations such as “I received the wrong socks, coffee, or tea.”, “My socks were damaged.”, “I did not receive all of my order.”, “The socks did not fit.”, “I did not like the color.”, “I changed my mind.”, etc. If you received damaged or defective products, please include photos of the damaged or defective products. We will email you back letting you know if your refund request will be honored and any further instructions, if needed.

            If you write to us or use our website’s Contact Us form requesting a Returnless Refund, please include your first and last name, your mailing address, your phone number, the order date, the order number and your email address. Let us know if you would like a refund back to the original form of payment or in-store credit. Describe the item(s) you would like to receive a refund for and the reason(s) for the refund. This can include explanations such as “I received the wrong socks, coffee, or tea.”, “My socks were damaged.”, “I did not receive all of my order.”, “The socks did not fit.”, “I did not like the color.”, “I changed my mind.”, etc. If you received damaged or defective products, please include photos of the damaged or defective product or the wrong product. We will email you back letting you know if your refund request will be honored and any further instructions, if needed.

  1. What Will Happen Once You Receive My Request for a Returnless Refund?

            Once we receive your request for a Returnless Refund, we will determine if you are entitled to a refund or in-store credit of the purchase price plus any applicable sales tax and, in the case of a damaged or defective product or the wrong product, a refund of shipping charges if the product was the only product in the order. If so, we will send you an email confirming that you will receive a refund or in-store credit and any additional instructions, if needed.

            Refunds or in-store credit will be issued for the original purchase price plus any sales tax, if applicable. If the refund is due to an error on our part, you will also be refunded the original shipping expenses if the product was the only product in the order.

  1. How and When Will I Receive a Refund or In-Store Credit?

            If you are asking for a refund back to the original form of payment, your original form of payment will be refunded within 7 to 10 business days after you have contacted us. It may take up to 2 billing cycles for the refund to appear on your monthly credit card statement.

            Refunds will be issued for the original purchase price plus any sales tax, if applicable. If the refund is due to an error on our part, you will also be refunded the original shipping expenses if the product was the only product in the order.

            If you are requesting a refund in the form on in-store credit, we will send you a gift card in an email with the amount of the refund.

  1. What Do I Do If I Would Like a Returnless Refund on Items Received as a Gift?

            If you would like a refund on items received as a gift, we will refund the one who made the original purchase. So, if you received an item as a gift and would like a refund, please contact us within 90 days of your purchase. You can email us at contact@sammysocksetc.com. You can call us at 512-846-4200. You can contact us through our website’s Contact Us page found at the bottom of our website. You can even write to us at SammySocks Etc. / Attention: Returnless Refund / P.O. Box 1144 / Hutto, Texas 78634.

            If it is an email, put “Returnless Refund” in the subject line. In the body of your email please include your first and last name, your mailing address, your phone number, the order date, the order number, your email address, the name of the person who gifted you, their email address, and their phone number. Let us know if you would like a refund back to the original form of payment or in-store credit. Describe the item(s) you would like to receive a refund for and the reason(s) for the refund. This can include explanations such as “I received the wrong socks, coffee, or tea.”, “My socks were damaged.”, “I did not receive all of my order.”, “The socks did not fit.”, “I did not like the color.”, “I changed my mind.”, etc. If you received damaged or defective products, please include photos of the damaged or defective products. We will email you back and the person who gifted you letting you both know if the refund request will be honored and any further instructions, if needed.

            If you write to us or use our website’s Contact Us form requesting a Returnless Refund, please include your first and last name, your mailing address, your phone number, the order date, the order number, your email address, the name of the person who gifted you, their email address, and their phone number. Let us know if you would like a refund back to the original form of payment or in-store credit. Describe the item(s) you would like to receive a refund for and the reason(s) for the refund. This can include explanations such as “I received the wrong socks, coffee, or tea.”, “My socks were damaged.”, “I did not receive all of my order.”, “The socks did not fit.”, “I did not like the color.”, “I changed my mind.”, etc. If you received damaged or defective products, please include photos of the damaged or defective product or the wrong product. We will email you back and the person who gifted you letting you both know if the refund request will be honored and any further instructions, if needed.

  1. What Do I Do If Any Items Were Missing From My Shipment?

            We apologize if you were missing any items from your order. Please contact us within 90 days of placing your order and tell us which item or items were missing.

            If it is an email, put “Returnless Refund” in the subject line. In the body of your email please include your first and last name, your mailing address, your phone number, the order date, the order number, and your email address. Let us know if you would like a refund back to the original form of payment or in-store credit. Describe the item(s) you would like to receive a refund for and that you did not receive all of your order. We will email you back letting you know if the refund request will be honored and any further instructions, if needed.

            If you write to us or use our website’s Contact Us form requesting a Returnless Refund, please include your first and last name, your mailing address, your phone number, the order date, the order number, and your email address. Let us know if you would like a refund back to the original form of payment or in-store credit. Describe the item(s) you would like to receive a refund for and that you did not receive all of your order. We will email you back letting you know if the refund request will be honored and any further instructions, if needed.

  1. What Do I Do If I or Someone I Have Gifted Receives a Damaged or Defective Item or Items Were Missing From the Shipment?

            If you would like a refund on damaged or defective items received as a gift or items were missing from the shipment, we will refund the one who made the original purchase. So, if you received an item as a gift and would like a refund, please contact us within 90 days of your purchase. You can email us at contact@sammysocksetc.com. You can call us at 512-846-4200. You can contact us through our website’s Contact Us page found at the bottom of our website. You can even write to us at SammySocks Etc. / Attention: Returnless Refund / P.O. Box 1144 / Hutto, Texas 78634.

            If it is an email, put “Returnless Refund” in the subject line. In the body of your email please include your first and last name, your mailing address, your phone number, the order date, the order number, your email address, the name of the person who gifted you, their email address, and their phone number. Let us know if you would like a refund back to the original form of payment or in-store credit. Describe the item(s) you would like to receive a refund for and the reason(s) for the refund. This can include explanations such as “I received the wrong socks, coffee, or tea.”, “My socks were damaged.”, “I did not receive all of my order.”, “The socks did not fit.”, “I did not like the color.”, “I changed my mind.”, etc. If you received damaged or defective products, please include photos of the damaged or defective products. We will email you back and the person who gifted you letting you both know if the refund request will be honored and any further instructions, if needed.

            If you write to us or use our website’s Contact Us form requesting a Returnless Refund, please include your first and last name, your mailing address, your phone number, the order date, the order number, your email address, the name of the person who gifted you, their email address, and their phone number. Let us know if you would like a refund back to the original form of payment or in-store credit. Describe the item(s) you would like to receive a refund for and the reason(s) for the refund. This can include explanations such as “I received the wrong socks, coffee, or tea.”, “My socks were damaged.”, “I did not receive all of my order.”, “The socks did not fit.”, “I did not like the color.”, “I changed my mind.”, etc. If you received damaged or defective products, please include photos of the damaged or defective product or the wrong product. We will email you back and the person who gifted you letting you both know if the refund request will be honored and any further instructions, if needed.

  1. What Do I Do If I Have Not Received My Refund?

            If you haven’t received your refund, please check your credit card statement again. Then, contact your credit card company and bank. Remember, it may take some time (1 or 2 billing cycles) before your refund is posted to your account and for the refund to show up on your credit card statement. If you have done all of this and still have not received your refund, please contact SammySocks Etc. at contact@sammysocksetc.com.

  1. If you still have questions, please email us at contact@sammysocksetc.com. Include your first and last name, your order number and your order date. You may also call us.

    Cancelling a Sock Subscription / Renewing a Sock Subscription / Refunds / Exchanges

    1. Do I have to sign a contract?
    2. How do I cancel a sock subscription?
    3. If I sign up for a sock subscription, will it automatically renew at the end of the subscription?
    4. How am I able to get a refund on my sock subscription?
    5. Can I exchange the socks I receive?
    1. Do I have to sign a contract?

         No. And you may cancel a subscription at any time.

    1. How do I cancel a sock subscription?

         If you cancel a pay-as-you-go sock subscription plan, we will stop sending you socks the month immediately following your cancellation request. We must receive your cancellation 72 hours before we ship the order for the month. 3-month subscriptions are shipped on the 10th of each month. 6-month subscriptions are shipped on the 13th of each month. 12-month subscriptions are shipped on the 16th of each month. If we receive your cancellation request less than 72 hours before the order shipment date, your subscription will be cancelled the month after.

               To cancel a pay-as-you-go sock subscription or a prepaid subscription, go to the link you were sent when you made your initial subscription purchase. You may cancel your subscription there. 

                Or to cancel a pay-as-you-go or prepaid sock subscription, you may contact us by sending an email to contact@sammysocksetc.com and let us know that you wish to cancel your subscription. Please include the following information: your full name (Ex: John Doe), the subscription type (Men’s, 1 pair, 6 months subscription, prepaid), and the address where the socks are sent. That way we will be sure to cancel the correct subscription whether it be to you or a gift recipient. If you do cancel a gift subscription, please notify the gift recipient that they will no longer be receiving socks each month from the subscription.

         We will pro-rate the amount left on your prepaid sock subscription and refund you the difference. You will receive a refund for any remaining months on your subscription that have not yet been processed or shipped. For example, if you prepaid a 6-month subscription for 2 pairs of men’s socks at $112.50 and you would like to cancel the subscription after the fourth month, we will refund you $37.50. You received four months of socks at $18.75 per month for a total of $75.00. The remaining two months of socks is $37.50 ($18.75 x 2). We will refund you $37.50.

    1. If I sign up for a sock subscription, will it automatically renew at the end of the subscription?

         Pay As You Go sock subscriptions automatically renew each month. The Pay As You Go 3, 6, and 12 month sock subscriptions and the Pre-Paid 3, 6, and 12 month sock subscriptions do not automatically renew at the end of their time period (3, 6, or 12 months).

    1. How am I able to get a refund on my prepaid sock subscription?

         If you cancel a prepaid sock subscription, we will stop sending you socks the month immediately following your cancellation request. We must receive your cancellation 72 hours before we ship the order for the month. 3-month subscriptions are shipped on the 10th of each month. 6-month subscriptions are shipped on the 13th of each month. 12-month subscriptions are shipped on the 16th of each month. If we receive your cancellation request less than 72 hours before the order shipment date, your subscription will be cancelled the month after.

                To cancel a prepaid subscription, go to the link you were sent when you made your initial subscription purchase. You may cancel your subscription there. 

                Or to cancel a prepaid subscription, you may contact us by sending an email to contact@sammysocksetc.com and let us know that you wish to cancel your subscription. Please include the following information: your full name (Ex: John Doe), the subscription type (Men’s, 1 pair, 6 months subscription, prepaid), and the address where the socks are sent. That way we will be sure to cancel the correct subscription whether it be to you or a gift recipient. If you do cancel a gift subscription, please notify the gift recipient that they will no longer be receiving socks each month from the subscription.

                We will pro-rate the amount left on your prepaid sock subscription and refund you the difference. You will receive a refund for any remaining months on your subscription that have not yet been processed or shipped. For example, if you prepaid a 6-month subscription for 2 pairs of men’s socks at $112.50 and you would like to cancel the subscription after the fourth month, we will refund you $37.50. You received four months of socks at $18.75 per month for a total of $75.00. The remaining two months of socks is $37.50 ($18.75 x 2). We will refund you $37.50.

    1. Can I exchange the socks I receive?

         We do not exchange socks. See the section titled “What happens if I receive or someone I have gifted receives a damaged or defective pair of socks in a subscription order?” for more information.

         Please browse our product selection to see the socks that we offer. The socks we send in our subscriptions come from our current inventory. If for some reason you do not like the socks we send you any given month, we suggest that they would make a great gift or a donation to someone in need.

    Cancelling a Coffee Subscription / Renewing a Coffee Subscription / Refunds / Exchanges

    1. Do I have to sign a contract?
    2. How do I cancel a coffee subscription?
    3. If I sign up for a coffee subscription, will it automatically renew at the end of the subscription?
    4. How am I able to get a refund on my prepaid coffee subscription?
    5. Can I exchange the coffee I receive?
    1. Do I have to sign a contract?

         No. And you may cancel a subscription at any time.

    1. How do I cancel a coffee subscription?

         If you cancel a pay-as-you-go coffee subscription plan, we will stop sending you coffee the time period you chose when you purchased your subscription immediately following your cancellation request. We must receive your cancellation 72 hours before we ship the order. If we receive your cancellation request less than 72 hours before the order shipment date, your subscription will be cancelled after the time period you chose when you purchase your subscription initially.

         If you cancel a pre-paid coffee subscription plan, we will stop sending you coffee the time period you chose when you purchased your subscription immediately following your cancellation request. We must receive your cancellation 72 hours before we ship the order. If we receive your cancellation request less than 72 hours before the order shipment date, your subscription will be cancelled after the time period you chose when you purchase your subscription initially.

         To cancel a pay-as-you-go coffee subscription or a prepaid subscription, go to the link you were sent when you made your initial subscription purchase. You may cancel your subscription there. You may also contact us by sending an email to contact@sammysocksetc.com and let us know that you wish to cancel your subscription. Please include the following information: your full name (Ex: John Doe), the subscription type (Pay As You Go, 6 months subscription, prepaid, etc.), and the address where the coffee is sent. That way we will be sure to cancel the correct subscription whether it be to you or a gift recipient. If you do cancel a gift subscription, please notify the gift recipient that they will no longer be receiving coffee from the subscription.

         We will pro-rate the amount left on your prepaid coffee subscription and refund you the difference. You will receive a refund for any remaining months on your subscription that have not yet been processed or shipped.

    1. If I sign up for a coffee subscription, will it automatically renew at the end of the subscription?

         You may choose to automatically renew your coffee subscription at the end of the subscription or let it expire. You may do this through the link you were sent when you made your initial subscription purchase.

    1. How am I able to get a refund on my prepaid coffee subscription?

         If you cancel a pre-paid coffee subscription plan, we will stop sending you coffee the time period you chose when you purchased your subscription immediately following your cancellation request. We must receive your cancellation 72 hours before we ship the order. If we receive your cancellation request less than 72 hours before the order shipment date, your subscription will be cancelled after the time period you chose when you purchase your subscription initially.

         To cancel a pay-as-you-go coffee subscription or a prepaid subscription, go to the link you were sent when you made your initial subscription purchase. You may cancel your subscription there. You may also contact us by sending an email to contact@sammysocksetc.com and let us know that you wish to cancel your subscription. Please include the following information: your full name (Ex: John Doe), the subscription type (Pay As You Go, 6 months subscription, prepaid, etc.), and the address where the coffee is sent. That way we will be sure to cancel the correct subscription whether it be to you or a gift recipient. If you do cancel a gift subscription, please notify the gift recipient that they will no longer be receiving coffee from the subscription.

         We will pro-rate the amount left on your prepaid coffee subscription and refund you the difference. You will receive a refund for any remaining months on your subscription that have not yet been processed or shipped.

    1. Can I exchange the coffee I receive?

         We do not exchange coffee unless we have sent you a damaged product. See the section titled “What happens if I receive or someone I have gifted receives damaged coffee in a subscription order?” for more information.

         Please browse our product selection to see the coffee that we offer in our subscriptions. If for some reason you do not like the coffee we send you in your delivery, we suggest that they would make a great gift or a donation to someone.

    Cancelling a Tea Subscription / Renewing a Tea Subscription / Refunds / Exchanges

    1. Do I have to sign a contract?
    2. How do I cancel a tea subscription?
    3. If I sign up for a tea subscription, will it automatically renew at the end of the subscription?
    4. How am I able to get a refund on my prepaid tea subscription?
    5. Can I exchange the tea I receive?
    1. Do I have to sign a contract?

         No. And you may cancel a subscription at any time.

    1. How do I cancel a tea subscription?

         If you cancel a pay-as-you-go tea subscription plan, we will stop sending you tea the time period you chose when you purchased your subscription immediately following your cancellation request. We must receive your cancellation 72 hours before we ship the order. If we receive your cancellation request less than 72 hours before the order shipment date, your subscription will be cancelled after the time period you chose when you purchase your subscription initially.

         If you cancel a pre-paid tea subscription plan, we will stop sending you tea the time period you chose when you purchased your subscription immediately following your cancellation request. We must receive your cancellation 72 hours before we ship the order. If we receive your cancellation request less than 72 hours before the order shipment date, your subscription will be cancelled after the time period you chose when you purchase your subscription initially.

         To cancel a pay-as-you-go tea subscription or a prepaid subscription, go to the link you were sent when you made your initial subscription purchase. You may cancel your subscription there. You may also contact us by sending an email to contact@sammysocksetc.com and let us know that you wish to cancel your subscription. Please include the following information: your full name (Ex: John Doe), the subscription type (Pay As You Go, 6 months subscription, prepaid, etc.), and the address where the coffee is sent. That way we will be sure to cancel the correct subscription whether it be to you or a gift recipient. If you do cancel a gift subscription, please notify the gift recipient that they will no longer be receiving coffee from the subscription.

         We will pro-rate the amount left on your prepaid tea subscription and refund you the difference. You will receive a refund for any remaining months on your subscription that have not yet been processed or shipped.

    1. If I sign up for a tea subscription, will it automatically renew at the end of the subscription?

         You may choose to automatically renew your tea subscription at the end of the subscription or let it expire. You may do this through the link you were sent when you made your initial subscription purchase.

    1. How am I able to get a refund on my prepaid tea subscription?

         If you cancel a pre-paid tea subscription plan, we will stop sending you tea the time period you chose when you purchased your subscription immediately following your cancellation request. We must receive your cancellation 72 hours before we ship the order. If we receive your cancellation request less than 72 hours before the order shipment date, your subscription will be cancelled after the time period you chose when you purchase your subscription initially.

         To cancel a pay-as-you-go tea subscription or a prepaid subscription, go to the link you were sent when you made your initial subscription purchase. You may cancel your subscription there. You may also contact us by sending an email to contact@sammysocksetc.com and let us know that you wish to cancel your subscription. Please include the following information: your full name (Ex: John Doe), the subscription type (Pay As You Go, 6 months subscription, prepaid, etc.), and the address where the coffee is sent. That way we will be sure to cancel the correct subscription whether it be to you or a gift recipient. If you do cancel a gift subscription, please notify the gift recipient that they will no longer be receiving coffee from the subscription.

         We will pro-rate the amount left on your prepaid tea subscription and refund you the difference. You will receive a refund for any remaining months on your subscription that have not yet been processed or shipped.

    1. Can I exchange the tea I receive?

         Please browse our product selection to see the tea that we offer in our subscriptions. If for some reason you do not like the tea we send you in your delivery, we suggest that they would make a great gift or a donation to someone.


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