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Refund/Return and Exchange Policy


Refund/Return and Exchange Policy

            Here is a quick list of the Refund/Return and Exchange Policy statements that are found below. Find the policy statement you are interested in and then scroll down the page to find the statement.

Refund/Return Policy

  1. What is your Refund/Return Policy?
  2. How do I initiate a return for a refund or an exchange?
  3. What do I include in my return shipment?
  4. Where do I send my return item(s)?
  5. What will happen once SammySocks Etc. receives my returned item(s)?
  6. How and when will I receive a refund and/or exchange?
  7. How do I return a wrong item or items?
  8. What do I do if I would like a refund on items received as a gift?
  9. What do I do if any items were missing from my shipment?
  10. What do I do if I receive a damaged or defective item?
  11. When might I want to track my return or get return shipping insurance?
  12. What do I do if I have not received my refund?

Exchange Policy

  1. What is your Exchange Policy?

 

Refund/Return Policy and Exchange Policy

  1. What is your Refund/Return Policy?

          SammySocks Etc. offers refunds for 30 days after the purchase date for unworn merchandise in its original, unaltered state for the following reasons:

          a. SammySocks Etc. has made an error on your order. Errors include we left out a product or products from your shipment, we shipped you the wrong product(s), any of our products were damaged or defective or we had to cancel all or a part of your order. SammySocks Etc. does not accept returns for a refund or an exchange for used items or for items that have had the labels and/or tags removed even if the merchandise is defective or damaged. Merchandise must be unworn and returned with all original tags and labels still attached. Please remember that exchanges will only be done for any products that are damaged or defective. Take a picture(s) of the defective or damaged product clearly showing the defect or damage to the product. Include the picture(s) in the email you send to us. If any returned items show evidence of being worn, the item will be discarded and no refund will be given even if there has been an error on our part. Determining if returned items are to be accepted for a refund or an exchange shall be at the sole discretion of SammySocks Etc.

          Note: If you received a damaged or defective product, we will pay for the return shipping cost and exchange the item(s) or provide a refund. Please be careful when opening your order. Unfortunately, we cannot accept returns of products with cuts or holes in them due to scissors or other sharp objects from opening your package. Please be careful when opening your package.

          b. You would just like to receive a refund for any or all of your order. Merchandise must be unworn and returned with all original tags and labels still attached. If any returned items show evidence of being worn, the item will be discarded and no refund will be given. Determining if returned items are to be accepted for a refund shall be at the sole discretion of SammySocks Etc. If you are returning the item(s) for a refund on your own and not due to any error on our part, you will be responsible for the return shipping expenses and you will not be refunded the original shipping costs.

Note:

          Please email us before you return any products for any reason. (For defective or damaged products, please take a picture9S) of the defective or damaged product clearly showing the defect or damage to the product.)

          Only regularly priced items may be refunded. Unfortunately, sale items cannot be refunded, unless there has been an error on our part.

          Merchandise must have been purchased on SammySocksEtc.com to be eligible for a refund or an exchange (in the case of damaged or defective products). We do not accept returns of merchandise purchased from other retailers for either refunds or exchanges.

          Please check your order as soon as you receive it. Do not wait. For example, if your purchased the item(s) to be a gift, do not wait until you give the item(s) to the giftee to find out the order is incorrect.

          SammySocks Etc. reserves the right to make changes, corrections, additions and/or deletions to its Refund and Return Policy at any time. However, the Refund and Return Policy that was in effect at the time of your purchase will be honored. 

  1. How do I initiate a return for a refund or an exchange? (An exchange may be made only if a product is damaged or defective.)

          To initiate a return for a refund (or an exchange if the product is damaged or defective and you chose to do an exchange rather than a refund), please email us at contact@sammysocksetc.com within 30 days of the purchase date.

Please email us before you return any products for any reason.

          Put “Return” in the subject line of your email to us. In the body of your email please include your first and last name, your mailing address, your phone number, the order date, the order number and your email address. Describe the item(s) you would like to return and the reason(s) for the return. This can include explanations such as “I received the wrong socks.”, “My socks were damaged.”, “I did not receive all of my order.”, “The socks did not fit.”, “I did not like the color.”, “I changed my mind.”, etc. If you are returning the item(s) for an exchange because the item(s) were damaged or defective, please state this in your email. Take a picture(s) of the defective or damaged product clearly showing the defect or damage to the product. Include the picture(s) in the email you send to us. We will email you back with instructions on how to ship the item(s) back to SammySocks Etc. We will ship the correct undamaged and nondefective product(s) to you.

  1. What do I include in my return shipment?

          Please remember to email us before you return any of our products for any reason. Put “Return” in the subject line of your email to us.

          Return shipments must include the original packing slip and the item(s) with all tags and labels still attached in order to receive a refund or an exchange in the case of a damaged or defective product. Take a picture(s) of the defective or damaged product clearly showing the defect or damage to the product. Include the picture(s) in the email you send to us.

          If any returned items show evidence of being worn, the item will be discarded and no refund or exchange will be given. 

  1. Where do I send my return item(s)?

Please send the return item(s) to:

SammySocks Etc.

Attention: Returns

409 W. Front St., Ste. 100 #105

Hutto, Texas 78634

          Please do not return any items for a refund or exchange back to the manufacturer.

  1. What will happen once SammySocks Etc. receives my returned item(s)?

          Once we receive your returned item(s), we will inspect the item(s) and determine if you are entitled to a refund or an exchange in the case of a damaged or defective product and an exchange is what you would like. If so, we will send you an email confirming that you will receive a refund or an exchange as noted above and we will process the refund or exchange.

          Refunds will be issued for the original purchase price plus any sales tax, if applicable. If the refund is due to an error on our part, you will also be refunded the original and return shipping expenses. If you are returning the item(s) on your own and not due to any error on our part, you will be responsible for the return shipping expenses and you will not be refunded the original shipping costs.

          If we determine that you are not entitled to a refund or an exchange – such as the item was worn, the tags and/or labels were removed, etc. – we will email you that no refund or exchange will be given and the item(s) will be discarded. 

  1. How and when will I receive a refund and/or exchange?

          Please allow a minimum of 14 days for SammySocks Etc. to receive your return item(s). If you are asking for a refund, your original form of payment will be refunded within 7 to 10 business days after we receive the returned item(s). It may take up to 2 billing cycles for the refund to appear on your monthly credit card statement.

          Refunds will be issued for the original purchase price plus any sales tax, if applicable. If the refund is due to an error on our part, you will also be refunded the original and return shipping expenses. If you are returning the item(s) on your own and not due to any error on our part, you will be responsible for the return shipping expenses and you will not be refunded the original shipping costs.

          For an exchange, we will send the exact product(s) within 7 to 10 business days after we receive the returned item(s). 

  1. How do I return a wrong item or items?

          If you received a wrong item or items in your shipment, please email us before you return any items within 30 days of placing your order and tell us of the mistake. Please put “Return” in the subject line of your email to us. Include in the body of your email the information noted in #2 above. We will email you back about how to return the wrong item(s). We will pay for any additional shipping costs to correct the mistake.

          Once the wrong item(s) has been received by us, we will either send you the correct item(s) or refund the original purchase price plus original shipping costs and any applicable sales tax, whichever you would like. Please tell us in an email if you would like us to send you the correct product(s) or if you would like us to refund you for the incorrect product(s).

  1. What do I do if I would like a refund on items received as a gift?

          If you would like a refund on items received as a gift, we will refund the one who made the original purchase. So, if you received an item as a gift and would like to return it for a refund, please email us before you return any items within 30 days of your purchase and explain that in an email to contact@sammysocksetc.com.

          Please put “Return” in the subject line of your email to us. Include in the body of your email the first and last name of the original purchaser (the one who gave you the gift), the order number, the order date, which item(s) you would like to return for a refund and an email address whereby we can contact the original purchaser.

          We do not offer exchanges on items received as a gift unless the item or items were damaged or defective.

  1. What do I do if any items were missing from my shipment?

          We apologize if you were missing any items from your order. Please email us within 30 days of placing your order and tell us which item or items were missing.

          Please put “Missing Item(s)” in the subject line of your email to us. In the body of your email please include your first and last name, your mailing address, your phone number, the order date, the order number and your email address. We will pay for any additional shipping costs to correct the mistake. We will either send you the missing item(s) or refund the original purchase price plus original shipping costs and any applicable sales tax, whichever you would like. Please tell us in your email if you would like us to send you the missing product(s) or if you would like us to refund you for the cost of the missing item(s).

  1. What do I do if I receive a damaged or defective item?

          If the merchandise you received from us was defective or damaged, we will pay for the return shipping cost and exchange the item(s) or provide a refund.

          Please email us before returning any items within 30 days of placing your order if your merchandise was defective or damaged. Email us at contact@sammysocksetc.com. Please put “Return” in the subject line of your email to us. If the product was defective or damaged, include an image of the defective/damaged product. Include in your email a brief explanation about your order along with your first and last name, your order date, your order number, which item(s) you would like to return and your address. Also, please tell us in your email if you would like a refund or if you would like us to send you’re the undamaged or nondefective product(s). We will respond as soon as possible with instructions on how to return the product.

          If you received any items given to you as a gift that were damaged or defective and you would like to exchange the items for the exact items but not damaged or defective, please explain that in an email to contact@sammysocksetc.com.

          Please put “Return” in the subject line of your email to us. Include the first and last name of the original purchaser (the one who gave you the gift), the order number, the order date, which item(s) you would like to return for an exchange, your mailing address and an email address whereby we can contact the original purchaser and let them know that we are exchanging the item(s). We will email you back with instructions on how to ship the item(s) back to SammySocks Etc. 

  1. When might I want to track my return or get return shipping insurance?

          If you want to return an item or items for a refund that originally cost over $75.00, you may consider using a shipping service that allows you to track your return.

          You may also want to purchase shipping insurance. SammySocks Etc. is unable to guarantee that we will receive your returned item(s).

  1. What do I do if I have not received my refund?

          If you haven’t received your refund, please check your credit card statement again. Then, contact your credit card company and bank. Remember, it may take some time (1 or 2 billing cycles) before your refund is posted to your account and for the refund to show up on your credit card statement. If you have done all of this and still have not received your refund, please contact SammySocks Etc. at contact@sammysocksetc.com.

          If you still have questions, please email us at contact@sammysocksetc.com. Include your first and last name, your order number and your order date. You may also call us.

Exchange Policy

  1. What is your Exchange Policy?

          We only exchange items if they are defective or damaged. Please refer to our Refund/Return Policy to find information about how to return damaged or defective items. SammySocks Etc. does not otherwise offer exchanges.

          You may return your merchandise for a refund. Please contact us at contact@sammysocksetc.com if you have questions about returning your merchandise for a refund. Please refer to the section above in our Refund and Return Policy regarding returning merchandise for a refund.


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