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Subscriptions


Subscriptions

What You Get With Each Subscription

  1. How does it work?
  2. How much does it cost?
  3. How often will I receive socks?
  4. Can I choose the socks that I get?
  5. What if I do not like the socks?
  6. What sizes are the socks?
  7. What are the socks made of?

Shipping Policy for Subscriptions

  1. Where do you ship?
  2. How much is shipping?
  3. How do you ship?
  4. When will my subscription ship?
  5. How do I change the “shipping address” for a subscription?
  6. Can I sign up for more than one subscription?
  7. If I order more than one subscription, will they all have the same socks?
  8. How am I able to check my order status?

Cancelling a Subscription / Renewing a Subscription / Refunds / Exchanges

  1. Do I have to sign a contract?
  2. How do I cancel a subscription?
  3. If I sign up for a subscription, will it automatically renew at the end of the subscription?
  4. How am I able to get a refund on my subscription?
  5. Can I exchange the socks I receive?

Gift Subscriptions

  1. Can I purchase a subscription as a gift for someone other than me?
  2. What if the gift recipient does not like the socks they receive?

Discount Coupons/Codes for Subscriptions

  1. Am I able to use Discount Coupons/Codes for a subscription order?

Damaged or Defective Products

  1. What happens if I receive or someone I have gifted receives a damaged or defective pair of socks in a subscription order?

Additional Questions

  1. If I have any additional questions, how may I contact you for answers?

Registration and Shopify Customer Account Questions

  1. How can I register for a Shopify Customer Account?
  2. What are the benefits of creating a Shopify Customer Account?
  3. How do I sign into my Shopify Customer Account?
  4. What emails will you send me about my subscription?
  5. How do I reset my password?

What You Get With Each Subscription

  1. How does it work?

            SammySocks Etc. would like to provide you or someone you care about (a gift subscription) with great socks each month. We are a great sock subscription choice. Depending on the subscription option you choose, we will send you or your gift subscription recipient one or two pairs of socks in the mail every month, with FREE SHIPPING, for as long as your subscription lasts.

            We offer 3-, 6-, and 12-month subscriptions for children, women, and men. We offer 1 or 2 pair subscription options for women and men. Men receive 1 or 2 pairs of socks (crew) each month. Women receive 1 pair of socks (crew) or 2 pairs of socks (1 pair is crew and 1 pair is low-cut) each month. The children subscription allows you to choose for a boy or a girl with 2 pairs of socks (1 pair is crew and 1 pair is low-cut) along with a Mini Bells and Whistles Bag each month.

            Sammy selects the pairs of socks from our current inventory of socks for our various sock subscriptions. We are quite sure that you will like what he picks out. Please browse our product selection to see the socks that we offer. If for some reason you do not like the socks we send you that month, they would make a great donation to someone in need.

     *** PLEASE PURCHASE ANY SUBSCRIPTION AS A SEPARATE TRANSACTION FROM ANY REGULAR OR ONE-TIME PURCHASES. For example, if you would like to purchase a 3-, 6-, or 12-month subscription and a pair of children’s emoji crew socks or a pair of men’s monster crew socks or any other socks, please purchase the subscription by itself and then purchase the other socks in a separate transaction. 

            Included with a children’s subscription is a Mini Bells and Whistles Bag. What fun it is to get treats! Whoever receives a children’s subscription order will also receive a Mini Bells and Whistles Bag of special treats each month. Our Mini Bells and Whistles Bag includes one each of any four of the following treats in a Lake Blue drawstring bag:

  • A 6-inch bookmark. Readers will be able to save their spot in any book with a cheerful animal bookmark or a safari animal bookmark.
  • A yellow, blue, green, or red puzzle piece. This puzzle piece signifies the importance of acknowledging people with differing abilities.
  • A metal brain teaser. This brain teaser will challenge your mental capabilities and give someone a chance to show off his or her mental strength.
  • A colorful rope bracelet. This bracelet can be given away to some to show friendship or kept to provide the wearer with a beautiful symbol of love.
  • A fish, puppy, turtle, bunny, kitty, or worm pet eraser. These colorful pet erasers will look cute on anyone’s desk.
  • A cartoon lion, tiger, elephant, gorilla, zebra, or giraffe animal sticker. These colorful animal stickers will add beauty and nature to you or someone else’s day.
  • A yellow, blue, purple, orange, pink, or green spinning top. These wild and crazy tops will spin and spin all day.
  • A circus, farm animal, sea animal, monster, superhero, or awesome animal coloring book. These coloring books will brighten any child’s day.

            All subscriptions are prepaid. That means that you pay for the entire subscription upfront, one-time only. The subscription ends at the end of whichever subscription length you purchased. For example, if you purchased a 3-month subscription, it would end after the third month that you receive socks. Or, if you purchased a 12-month subscription, it would end after the twelfth month that you receive socks.

            Prepaid subscriptions are charged on the day of the initial order placement for the subscription. You will be charged upfront for the entire amount of the subscription. For example, if you select a 6-month subscription for men for 1 pair of socks, you will be charged $61.50 plus any applicable sales tax upfront. You will receive 1 pair of men’s socks each month for 6 months.

            Prices DO NOT include applicable include sales tax. FREE SHIPPING is included with all subscriptions.

            Please refer to the chart below for additional information.

Men’s Subscriptions

   Men's 1 Pair Subscription**

              Sizes: 10 – 13 (shoe size 6 – 12)

              Fiber Content: Typically: 70% polyester, 30% spandex; Athletic: 80%                        cotton, 20% polyester

   + 3-Month – 1 Pair of Crew Socks Each Month - $36.50 for 3 months – plus applicable sales tax (This is $12.17 per month including FREE SHIPPING.)

   + 6-Month – 1 Pair of Crew Socks Each Month - $71.50 for 6 months – plus applicable sales tax (This is $11.92 per month including FREE SHIPPING.)

   + 12-Month – 1 Pair of Crew Socks Each Month - $139.25 for12 months – plus applicable sales tax (This is $11.60 per month including FREE SHIPPING.)

   Men’s 2 Pair Subscription**

              Sizes: 10 – 13 (shoe size 6 – 12)

              Fiber Content: Typically: 70% polyester, 30% spandex; Athletic: 80%                        cotton, 20% polyester

   + 3-Month – 2 Pairs of Crew Socks Each Month - $59.25 for 3 months – plus applicable sales tax (This is $19.75 per month including FREE SHIPPING.)

   + 6-Month – 2 Pairs of Crew Socks Each Month - $116.50 for 6 months – plus applicable sales tax (This is $19.42 per month including FREE SHIPPING.)

   + 12-Month – 2 Pairs of Crew Socks Each Month - $229.75 for12 months – plus applicable sales tax (This is $19.15 per month including FREE SHIPPING.)

Women’s Subscriptions

   Women’s 1 Pair Subscription**

              Sizes: 9 – 11 (shoe size 4 – 10.5)

              Fiber Content: Typically: 80% polyester, 10% nylon, 10% spandex;                          Athletic: 80% cotton, 20% polyester

   + 3-Month – 1 Pair of Crew Socks Each Month - $33.00 for 3 months – plus applicable sales tax (This is $11.00 per month including FREE SHIPPING.)

   + 6-Month – 1 Pair of Crew Socks Each Month - $64.50 for 6 months – plus applicable sales tax (This is $10.75 per month including FREE SHIPPING.)

   + 12-Month – 1 Pair of Crew Socks Each Month - $125.25 for12 months – plus applicable sales tax (This is $10.44 per month including FREE SHIPPING.)

   Women’s 2 Pair Subscription**

              Sizes: 9 – 11 (shoe size 4 – 10.5)

              Fiber Content: Typically: 80% polyester, 10% nylon, 10% spandex;                          Athletic: 80% cotton, 20% polyester

   + 3-Month – 1 Pair of Crew Socks & 1 Pair of Low Cut Socks Each Month - $50.50 for 3 months – plus applicable sales tax (This is $16.83 per month including FREE SHIPPING.)

   + 6-Month – 1 Pair of Crew Socks & 1 Pair of Low Cut Socks Each Month - $99.00 for 6 months – plus applicable sales tax (This is $16.50 per month including FREE SHIPPING.)

   + 12-Month – 1 Pair of Crew Socks & 1 Pair of Low Cut Socks Each Month - $195.00 for 12 months – plus applicable sales tax (This is $16.25 per month including FREE SHIPPING.)

Children’s Subscriptions (Boy or Girl) With Mini Bells & Whistles Bag

   Boy’s 2 Pair Subscription**

              Sizes: 6 – 8.5 (ages 4 - 8)

              Fiber Content: Typically: 80% polyester, 10% nylon, 10% spandex;                           Athletic: 83% cotton, 17% polyester

   + 3-Month – 1 Pair of Crew Socks & 1 Pair of Low Cut Socks & 1 Mini Bells and Whistles Bag Each Month - $48.00 for 3 months – plus applicable sales tax (This is $16.00 per month including FREE SHIPPING.)

   + 6-Month – 1 Pair of Crew Socks & 1 Pair of Low Cut Socks & 1 Mini Bells and Whistles Bag Each Month - $94.00 for 6 months – plus applicable sales tax (This is $15.67 per month including FREE SHIPPING.)

   + 12-Month – 1 Pair of Crew Socks & 1 Pair of Low Cut Socks & 1 Mini Bells and Whistles Bag Each Month - $184.50 for 12 months – plus applicable sales tax (This is $15.38 per month including FREE SHIPPING.)

   Girl’s 2 Pair Subscription**

              Sizes: 6 – 8.5 (ages 4 - 8)

              Fiber Content: Typically: 80% polyester, 10% nylon, 10% spandex;                           Athletic: 83% cotton, 17% polyester

   + 3-Month – 1 Pair of Crew Socks & 1 Pair of Low Cut Socks & 1 Mini Bells and Whistles Bag Each Month - $48.00 for 3 months – plus applicable sales tax (This is $16.00 per month including FREE SHIPPING.)

   + 6-Month – 1 Pair of Crew Socks & 1 Pair of Low Cut Socks & 1 Mini Bells and Whistles Bag Each Month - $94.00 for 6 months – plus applicable sales tax (This is $15.67 per month including FREE SHIPPING.)

   + 12-Month – 1 Pair of Crew Socks & 1 Pair of Low Cut Socks & 1 Mini Bells and Whistles Bag Each Month - $184.50 for 12 months – plus applicable sales tax (This is $15.38 per month including FREE SHIPPING.)

** The socks we include in our subscriptions come from the product inventory of SammySocks Etc. Please browse our product selection to see our socks.

  1. How much does it cost?

            The cost of each subscription depends on the number of pairs of socks and the length of each subscription. Each subscription price does not include applicable sales tax but does include FREE SHIPPING. Please refer to the chart above to find out how much each subscription costs for the type of subscription (men’s, women’s, children’s), the number of pairs of socks in each subscription (1 or 2 pair socks), the type of socks included in each subscription (men’s = 1 or 2 pairs of crew socks, women’s = 1 pair of crew socks or 1 pair of crew socks with 1 pair of low-cut socks, children’s = 1 pair of crew socks and 1 pair of low-cut socks), and the length of the subscription (3-, 6-, or 12-months).

  1. How often will I receive socks?

            You, or someone you send a gift subscription to, will receive socks every month. You will be able to skip a month or pause the subscription if you would like. To do this, please contact us at contact@sammysocksetc.com. Put “I would like to pause of skip a month on my subscription.” In the subject line of the email. Tell us in the email if you would like to pause your subscription and for how long. If you would like to skip a month or more, please tell us when you would like to start having socks sent again. Also, please include the following information: your full name (Ex: John Doe), the subscription type (Men’s, 1 pair, 6 months subscription, prepaid), and the address where the socks are sent. That way we will be sure to cancel the correct subscription whether it be to you or a gift recipient.

  1. Can I choose the socks that I get?

            No. Sammy selects the pairs of socks from our current inventory of socks for our various sock subscriptions. Each pair of socks sent is a surprise. That is part of the fun of our sock subscriptions. We are quite sure that you will like what he picks out. Please browse our product selection to see the socks that we offer. If for some reason you do not like the socks we send you that month, they would make a great donation to someone in need.

  1. What if I do not like the socks?

            We do not exchange socks unless we have sent you a damaged or defective pair of socks. See the section titled “What happens if I receive or someone I have gifted receives a damaged or defective pair of socks in a subscription order?” for more information.

            Please browse our product selection to see the socks that we offer. The socks we send in our subscriptions come from our current inventory. If for some reason you do not like the socks we send you any given month, we suggest that they would make a great gift or a donation to someone in need.

  1. What sizes are the socks?

            Men’s – sizes 10 – 13 / fits shoe size 6 – 12

            Women’s – sizes 9 – 11 / fits shoe size 4 – 10.5)

            Children’s – sizes 6 – 8.5 / fits children ages 4 – 8)

  1. What are the socks made of?

            Depending on the sock(s) sent each month, our socks typically are made of a blend of the following:

            Men – Fiber content: 70% polyester, 30% spandex; Athletic: 80%                              cotton, 20% polyester

            Women - Fiber content: 80% polyester, 10% nylon, 10% spandex;                              Athletic: 80% cotton, 20% Polyester

            Children’s - Fiber content: 70% polyester, 30% spandex; Athletic: 83%                      cotton, 17% Polyester

Shipping Policy for Subscriptions

     8. Where do you ship?

            Currently, we ship to locations with street mailing addresses in each of the fifty states in the United States of America. We do not ship to P.O. Boxes. Currently, we do not ship internationally. We ship all orders from Hutto, Texas.

  1. How much is shipping?

            Shipping is included in the subscription price.

  1. How do you ship?

            We ship our socks through first class mail with the United States Postal Service (USPS). Your package should arrive at its destination within 5 to 7 business days from the day it is shipped. The first shipment of the subscription will be sent within 1 – 3 business days of when you first purchase the subscription. Subsequent shipments will be sent as follows: 3-month subscriptions are shipped on the 10th of each month; 6-month subscriptions are shipped on the 13th of each month; 12-month subscriptions are shipped on the 16th of each month. Please note that shipping times cannot be guaranteed. Unexpected delays due to weather or shipping difficulties with the USPS are out of our control. We appreciate your awareness of this.

            Please make sure to include any building, suite, or apartment number that is part of your mailing address when you order. If you are having your order shipped to an address that is not yours – such as a gift – it is important that you include all parts of the mailing address. Information that is missing from your address or the address you are having the order shipped will influence when the order is delivered. Missing information may also cause your order to be returned to us. If this happens, we will attempt to contact you. If we are able to contact you, you can either cancel the order and we will refund you the cost of the order – minus any original shipping charges or you can pay additional shipping fees and we will resend the package to the corrected address. If we do not hear from you after 72 hours or our attempting to contact you, we will refund your order – minus any original shipping charges.

  1. When will my subscription ship?

            Regular Orders – The first shipment of the subscription will be sent within 1 – 3 business days from the date of the subscription purchase. Subsequent shipments will be sent on this schedule:

            - 3-month subscriptions – the 10th of each month

            - 6-month subscriptions – the 13th of each month

            - 12-month subscriptions – the 16th of each month

            For example, let’s say you purchase a 3-month subscription on March 23. We will send the first shipment of the subscription 1 – 3 business days following March 23. We will send the next month’s and the following month’s shipment on the 10th of April and the 10th of May.  

            If you purchase a subscription before the 10th for a 3-month subscription, we will send your first shipment within 1 – 3 business days following the date of purchase. We will send the next month’s shipment the following month on the 10th of that month. Subsequent shipments will then go out on the 10th of each month.

            If you purchase a subscription before the 13th for a 6-month subscription, we will send your first shipment within 1 – 3 business days following the date of purchase. We will send the next month’s shipment the following month on the 13th of that month. Subsequent shipments will go out on the 13th of each month.

            If you purchase a subscription before the 16th for a 12-month subscription, we will send your first shipment within 1 – 3 business days following the date of purchase. We will send the next month’s shipment the following month on the 16th of that month. Subsequent shipments will go out on the 16th of each month.

             We will send you an order confirmation email once your subscription order has been placed. Once your order has shipped each month, we will send you a shipping confirmation email with tracking information.

            Gift Orders – The first shipment of the gift subscription will be sent within 1 – 3 business days from the date of the gift subscription purchase. When you place your initial order for a gift subscription, please add that you would like this to be a “Gift Subscription” in the “Special instructions for seller” section found on the “Cart” page when you checkout. Please make sure that the “shipping address” is the address of the gift recipient.

            We will send you an order confirmation email once the gift subscription order has been placed. Once the first gift subscription order has shipped to the recipient, we will send you a shipping confirmation with tracking information email. Once the gift subscription order has shipped each month, we will send you a shipping confirmation email with tracking information. Subsequent shipments will be sent on this schedule:

            - 3-month subscriptions – the 10th of each month

            - 6-month subscriptions – the 13th of each month

            - 12-month subscriptions – the 16th of each month

            For example, let’s say you purchase a 3-month gift subscription on March 23. We will send the first shipment of the subscription 1 – 3 business days following March 23. We will send the next month’s and the following month’s shipment on the 10th of April and the 10th of May.

            If you purchase a gift subscription before the 10th for a 3-month subscription, we will send the first shipment within 1 – 3 business days following the date of purchase. We will send the next month’s shipment the following month on the 10th of that month. Subsequent shipments will then go out on the 10th of each month.

            If you purchase a gift subscription before the 13th for a 6-month subscription, we will send the first shipment within 1 – 3 business days following the date of purchase. We will send the next month’s shipment the following month on the 13th of that month. Subsequent shipments will go out on the 13th of each month.

            If you purchase a gift subscription before the 16th for a 12-month subscription, we will send the first shipment within 1 – 3 business days following the date of purchase. We will send the next month’s shipment the following month on the 16th of that month. Subsequent shipments will go out on the 16th of each month.

            You are free to send the gift recipient an email through your own email at any time notifying them of the gift.

  1. How do I change the “shipping address” for a subscription?

            You may change the “shipping address” on your own if you have a Shopify Customer Account. You will be able to do this through your account. This is the address the order is shipped to each month.

            If you do not have a Shopify Customer Account or you would like us to change the “shipping address” for you, you may email us at contact@sammysocksetc.com and we will adjust that for you. Please submit your “shipping address” change before the end of the month for the following month’s shipment.

  1. Can I sign up for more than one subscription?

            Yes, you may sign up for more than one subscription. However, you can only order one subscription at a time. If you are wanting to have or give more than one subscription, you will have to order each one separately and start a new order each time.

  1. If I order more than one subscription, will they all have the same socks?

            Yes. We send the same socks to our subscribers each month depending on the length of the subscriptions.

  1. How am I able to check my order status?

            Once your subscription order has been shipped each month, you will receive a shipping confirmation email that includes a tracking number. If you have a Shopify Customer Account, you can also log into your account to check on the status of your order(s).

 Cancelling a Subscription / Renewing a Subscription / Refunds / Exchanges

  1. Do I have to sign a contract?

            No. You purchase a subscription that charges you upfront for the entire subscription (prepaid). However, you may cancel a prepaid subscription at any time.

  1. How do I cancel a subscription?

            If you cancel a prepaid subscription, we will stop sending you socks the month immediately following your cancellation request. We must receive your cancellation 72 hours before we ship the order for the month. 3-month subscriptions are shipped on the 10th of each month. 6-month subscriptions are shipped on the 13th of each month. 12-month subscriptions are shipped on the 16th of each month. If we receive your cancellation request less than 72 hours before the order shipment date, your subscription will be cancelled the month after.

            To cancel a prepaid subscription, please contact us by sending an email to contact@sammysocksetc.com and let us know that you wish to cancel your subscription. Please include the following information: your full name (Ex: John Doe), the subscription type (Men’s, 1 pair, 6 months subscription, prepaid), and the address where the socks are sent. That way we will be sure to cancel the correct subscription whether it be to you or a gift recipient. If you do cancel a gift subscription, please notify the gift recipient that they will no longer be receiving socks each month from the subscription.

            We will pro-rate the amount left on your prepaid subscription and refund you the difference. You will receive a refund for any remaining months on your subscription that have not yet been processed or shipped. For example, if you prepaid a 6-month subscription for 2 pairs of men’s socks at $100.50 and you would like to cancel the subscription after the fourth month, we will refund you $33.50. You received four months of socks at $16.75 per month for a total of $67.00. The remaining two months of socks is $33.50 ($16.75 x 2). We will refund you $33.50.

  1. If I sign up for a subscription, will it automatically renew at the end of the subscription?

            No, your subscription does not automatically renew when the subscription ends.

            You will need to purchase a new subscription if you would like to continue with a subscription.

  1. How am I able to get a refund on my subscription?

            If you cancel a prepaid subscription, we will stop sending you socks the month immediately following your cancellation request. We must receive your cancellation 72 hours before we ship the order for the month. 3-month subscriptions are shipped on the 10th of each month. 6-month subscriptions are shipped on the 13th of each month. 12-month subscriptions are shipped on the 16th of each month. If we receive your cancellation request less than 72 hours before the order shipment date, your subscription will be cancelled the month after.

            To cancel a prepaid subscription, please contact us by sending an email to contact@sammysocksetc.com and let us know that you wish to cancel your subscription. Please include the following information: your full name (Ex: John Doe), the subscription type (Men’s, 1 pair, 6 months subscription, prepaid), and the address where the socks are sent. That way we will be sure to cancel the correct subscription whether it be to you or a gift recipient. If you do cancel a gift subscription, please notify the gift recipient that they will no longer be receiving socks each month from the subscription.

            We will pro-rate the amount left on your prepaid subscription and refund you the difference. You will receive a refund for any remaining months on your subscription that have not yet been processed or shipped. For example, if you prepaid a 6-month subscription for 2 pairs of men’s socks at $100.50 and you would like to cancel the subscription after the fourth month, we will refund you $33.50. You received four months of socks at $16.75 per month for a total of $67.00. The remaining two months of socks is $33.50 ($16.75 x 2). We will refund you $33.50.

  1. Can I exchange the socks I receive?

            We do not exchange socks unless we have sent you a damaged or defective pair of socks. See the section titled “What happens if I receive or someone I have gifted receives a damaged or defective pair of socks in a subscription order?” for more information.

            Please browse our product selection to see the socks that we offer. The socks we send in our subscriptions come from our current inventory. If for some reason you do not like the socks we send you any given month, we suggest that they would make a great gift or a donation to someone in need.

Gift Subscriptions

  1. Can I purchase a subscription as a gift for someone other than me?

            Yes, of course. You can surprise anyone with a gift subscription. All you have to do is specify where and for whom to ship the order when you checkout. You can use your billing information and then enter the address of the person you would like to receive the socks as the “Shipping Address”. That way you will be billed for the subscription but someone else will receive the socks. Please add that you would like this to be a “Gift Subscription” in the “Special instructions for seller” section found on the “Cart” page when you checkout.

            The first shipment of the gift subscription will be sent within 1 – 3 business days from the date of the gift subscription purchase. We will send you an order confirmation email once the gift subscription order has been placed. Once the first gift subscription order has shipped to the recipient, we will send you a shipping confirmation with tracking information email. Once the gift subscription order has shipped each month, we will send you a shipping confirmation email with tracking information. Subsequent shipments will be sent on this schedule:

            - 3-month subscriptions – the 10th of each month

            - 6-month subscriptions – the 13th of each month

            - 12-month subscriptions – the 16th of each month

            For example, let’s say you purchase a 3-month gift subscription on March 23. We will send the first shipment of the subscription 1 – 3 business days following March 23. We will send the next month’s and the following month’s shipment on the 10th of April and the 10th of May.

            If you purchase a gift subscription before the 10th for a 3-month subscription, we will send the first shipment within 1 – 3 business days following the date of purchase. We will send the next month’s shipment the following month on the 10th of that month. Subsequent shipments will then go out on the 10th of each month.

            If you purchase a gift subscription before the 13th for a 6-month subscription, we will send the first shipment within 1 – 3 business days following the date of purchase. We will send the next month’s shipment the following month on the 13th of that month. Subsequent shipments will go out on the 13th of each month.

            If you purchase a gift subscription before the 16th for a 12-month subscription, we will send the first shipment within 1 – 3 business days following the date of purchase. We will send the next month’s shipment the following month on the 16th of that month. Subsequent shipments will go out on the 16th of each month.

            You are free to send the gift recipient an email through your own email at any time notifying them of the gift.

  1. What if the gift recipient does not like the socks they receive?

            We do not exchange socks. Please browse our product selection to see the socks that we offer. The socks we send in our subscriptions come from our current inventory. If for some reason if the person receiving the gift socks does not like the socks we send any given month, we suggest that the gift recipient makes a gift or a donation of the socks to someone in need.

Discount Coupons/Codes for Subscriptions

  1. Am I able to use Discount Coupons/Codes for a subscription order?

            No, we do not allow discount coupons/codes to be used for subscription orders.

Damaged or Defective Products

  1. What happens if I receive or someone I have gifted receives a damaged or defective pair of socks in a subscription order?

SammySocks Etc. offers subscription order exchanges for 30 days after the subscriber or the gift recipient other than the subscriber receives the order date for the following reasons:

            If you or someone you have gifted receives a damaged or defective pair of socks in a subscription order, we will exchange the damaged or defective pair of socks at our own expense for up to 30 days from the date of purchase if it is for the first month of the subscription. For subsequent months, we will exchange the damaged or defective pair of socks at our own expense for up to 30 days after the order was shipped.

            We ship USPS. The first month’s shipment will be sent within 3 business days of receiving the initial order. Subsequent subscription shipments will be sent on this schedule:

            - 3-month subscriptions – the 10th of each month

            - 6-month subscriptions – the 13th of each month

            - 12-month subscriptions – the 16th of each month

            If you received a damaged or defective product, we will pay for the return shipping cost and exchange the item(s). Email us at contact@sammysocksetc.com and, if the product was defective or damaged, include an image of the defective/damaged product. Include in your email a brief explanation about your order along with your first and last name, your order date, your order number, which item(s) you would like to return and your address. We will respond as soon as possible with instructions on how to return the product.

            Please be careful when opening your order. Unfortunately, we cannot accept exchanges of products with cuts or holes in them due to scissors or other sharp objects from opening your package. Please be careful when opening your package.

            SammySocks Etc. does not accept returns for an exchange for used items or for items that have had the labels and/or tags removed even if the merchandise is defective or damaged. Merchandise must be unworn and returned with all original tags and labels still attached. Please remember that exchanges will only be done for any products that are damaged or defective. If any returned items show evidence of being worn, the item will be discarded, and no exchange will be allowed even if there has been an error on our part. Determining if returned items are to be accepted for an exchange shall be at the sole discretion of SammySocks Etc.       

            We do not offer subscription order exchanges after 30 days for any reason. 

Additional Questions

  1. If I have any additional questions, how may I contact you for answers?

            You may contact us through our “Contact Us” page. You may also contact us through our email address: contact@sammysocksetc.com. You may call us on the telephone at 512-846-4200. You may even mail us at SammySocks Etc., 409 W. Front Street, Ste. 100 #105, Hutto, Texas 78634. This address is for our mail only. We do not have a storefront. We are an online business only.

Registration and Shopify Customer Account Questions

  1. How can I register for a Shopify Customer Account?

            You do not need to set up and register a Shopify Customer Account to place one-time orders or subscription orders from SammySocks Etc.

            You may register for a Shopify Customer Account through our store’s website by clicking on the figure of the person at the top of the Home page on our website. Then click on “Create Account”. Enter a first name, a last name, an email address, and a password. The password must be at least 5 characters long and it can include special characters.

  1. What are the benefits of creating a Shopify Customer Account?

            A Shopify Customer Account (Subscriber Portal) through will allow you to view your order history, payment status, current order status, and address on file. You can add or change your shipping address.

            If you would like to change the email address that we have for you, please contact us at contact@sammysocksetc.com and we will change it for you. Please put “I would like to change my email address” in the subject line of your email to us.

            You may change the “ship to” address on your own if you have a Shopify Customer Account. You will be able to do this through your account. You may also email us at contact@sammysocksetc.com and we will adjust that for you. Please submit your “ship to address” change before the end of the month for the following month’s shipment.

  1. How do I sign into my Shopify Customer Account?

            You can sign into your Shopify Customer Account through our store’s website by clicking on the figure of the person at the top of the Home page on our website. Then enter your email and password and click on “Sign In”.

  1. What emails will you send me about my subscription?

            We will send you the following emails when you place a subscription order:

             - order confirmation when you place a subscription order

             - shipping confirmation when a shipping label is created for each                              shipment during the length of your subscription

             - shipment out for delivery when an order is shipped

  1. How do I reset my password?

            If you would like to reset your account password, or you have forgotten your password, please send us an email to contact@sammysocksetc.com. Please put in the Subject line “Reset Password for Account”. We will send you an email with instructions for resetting your password. The password reset is valid for 30 days.

            You may also reset your password on your own by clicking on the figure of the person at the top of the Home page on our website. Then click on “Forgot your password”. Enter your email address and we will send you a link to reset your password.


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