Coffee and Tea Subscriptions


Coffee and Tea Subscriptions

What You Get With Each Coffee and Tea Subscription

  1. How does it work?
  2. How much does it cost?
  3. How often will I receive coffee and/or tea?
  4. Can I choose the coffee and/or tea that I get?
  5. What if I do not like the coffee or tea?
  6. How much coffee and/or tea will I receive?
  7. What kind of coffee and/or tea will I receive?

Shipping Policy for Coffee and Tea Subscriptions

  1. Where do we ship?
  2. How much is shipping?
  3. How do we ship?
  4. When will my coffee and/or tea subscription ship?
  5. How do I change the “shipping address” for a coffee and/or tea subscription?
  6. Can I sign up for more than one coffee and/or tea subscription?
  7. If I order more than one coffee and/or tea subscription, will they all have the same coffee and/or tea?
  8. How am I able to check my order status?

Cancelling a Coffee and/or Tea Subscription / Renewing a Coffee and/or Tea Subscription / Refunds / Exchanges

  1. Do I have to sign a contract?
  2. How do I cancel a coffee and/or tea subscription?
  3. If I sign up for a coffee and/or tea subscription, will it automatically renew at the end of the subscription?
  4. How am I able to get a refund on my prepaid coffee and/or tea subscription?
  5. Can I exchange the coffee and/or tea I receive?

Gift Coffee and/or Tea Subscriptions

  1. Can I purchase a coffee and/or tea subscription as a gift for someone other than me?
  2. What if the gift recipient does not like the coffee and/or tea they receive?

Discount Coupons/Codes for Coffee and/or Tea Subscriptions

  1. Am I able to use Discount Coupons/Codes for a coffee and/or tea subscription order?

Damaged Coffee and/or Tea Products

  1. What happens if I receive or someone I have gifted receives damaged coffee and/or tea in a coffee and/or tea subscription order?

Additional Questions

  1. If I have any additional questions, how may I contact you for answers?

Registration and Shopify Customer Account Questions

  1. How can I register for a Shopify Customer Account?
  2. What are the benefits of creating a Shopify Customer Account?
  3. How do I sign into my Shopify Customer Account?
  4. What emails will you send me about my subscription?
  5. How do I reset my password?

What You Get With Each Coffee and/or Tea Subscription

  1. How does it work?

            SammySocks Etc. would like to provide you or someone you care about (a gift subscription) with great coffee and/or tea every week, every 2 weeks, or every 4 weeks. We are a great coffee and/or tea subscription choice. We offer “Pay As You Go”, 3-, 6-, and 12-month subscriptions.  Depending on the subscription option you choose, we will send you or your gift subscription recipient 10 single-serve bags of coffee, 1 – 12-ounce bag of ground coffee, or 10 single-serve bags of tea of your choice in the mail every week, every 2 weeks, or every 4 weeks, with FREE SHIPPING, for as long as your subscription lasts. 

            You may pay for your subscription as you go, or you may pay for it all at the beginning of the subscription. For example, if you pay as you go and you purchased the Steeped Coffee Sunrise Blend to be delivered to you every month for 3 months, you would be automatically charged every time we make a delivery to you. Or, if you select a 3-month coffee subscription with a delivery every month with the prepaid subscription plan, you would be charged for the entire 3 months subscription when you make your purchase.

            You may select pay-as-you-go coffee and/or tea subscription plan or a prepaid coffee and/or tea subscription plan.

            The pay-as-you-go coffee and/or tea subscription plan means that you will be automatically charged each time we send you your subscription. For example, if you choose to have the Steeped Coffee Sunrise Blend delivered to you every month for three months, you will be charged every month when the order goes out to you.

            The pre-paid coffee and/or tea subscription plan means that you pay for the entire subscription upfront, one-time only. The subscription ends at the end of whichever subscription length you purchased. For example, if you purchased a 3-month subscription, it would end after the third month that you receive coffee and/or tea. Or, if you purchased a 12-month subscription, it would end after the twelfth month that you receive coffee and/or tea.

            Pre-paid coffee and/or tea subscriptions are charged on the day of the initial order placement for the subscription. You will be charged upfront for the entire amount of the subscription. For example, if you select a 6-month subscription for the Steeped Coffee Sunrise Blend to be delivered to you every 2 weeks for 6 months (13 deliveries), you will be charged $249.60 plus any applicable sales tax upfront. You will receive 10 single-serve bags of the Steeped Coffee Sunrise Blend every 2 weeks for 6 months.

            There is no sales tax on coffee or tea in Texas. Other states may charge sales tax on tea. FREE SHIPPING is included with all subscriptions.

            Please refer to the chart below for additional information.

Coffee and/or Tea Subscriptions

Coffee Subscriptions

            Steeped Coffee – Choice of 10 single-serve bags of coffee of the Sunrise Blend, California Blend, or Odyssey Blend

Pay As You Go Coffee Subscriptions

            (This subscription automatically renews at the end of the time period you select for delivery: every week, every 2 weeks, or every 4 weeks.)

      Every week - $20.00 / Every 2 weeks - $20.00 / Every 4 weeks $20.00              

Pay As You Go Coffee Subscriptions – 3 months / 6 months / 12 months

            (The customer is charged every time a delivery is made during the time period of the subscription. This subscription ends at the end of the time period selected.)

3 Months Pay As You Go Coffee Subscription

Frequency

Price

Total Price for Length of Subscription

Every week – 3 months (12 times)

$20.00

$240.00

Every 2 weeks – 3 months (6 times)

$20.00

$120.00

Every 4 weeks – 3 months (3 times)

$20.00

$60.00

 

6 Months Pay As You Go Coffee Subscription

Frequency

Price

Total Price for Length of Subscription

Every week – 6 months (26 times)

$19.60

$509.60

Every 2 weeks – 6 months (13 times)

$19.60

$254.80

Every 4 weeks – 6 months (6 times)

$19.60

$117.60

 

12 Months Pay As You Go Coffee Subscription

Frequency

Price

Total Price for Length of Subscription

Every week – 12 months (52 times)

$19.20

$998.40

Every 2 weeks – 12 months (26 times)

$19.20

$499.20

Every 4 weeks – 12 months (13 times)

$19.20

$249.60

 

Pre-Paid Coffee Subscriptions – 3 months / 6 months / 12 months

            (The customer is charged the entire cost of the subscription at the initial time of the purchase of the subscription. This subscription ends at the end of the time period selected.)

3 Months Pre-Paid Coffee Subscription

Frequency

Price

Total Price for Length of Subscription

Every week – 3 months (12 times)

$19.60

$235.20

Every 2 weeks – 3 months (6 times)

$19.60

$117.60

Every 4 weeks – 3 months (3 times)

$19.60

$58.80

 

6 Months Pre-Paid Coffee Subscription

Frequency

Price

Total Price for Length of Subscription

Every week – 6 months (26 times)

$19.20

$499.20

Every 2 weeks – 6 months (13 times)

$19.20

$249.60

Every 4 weeks – 6 months (6 times)

$19.20

$115.20

 

12 Months Pre-Paid Coffee Subscription

Frequency

Price

Total Price for Length of Subscription

Every week – 12 months (52 times)

$18.80

$977.60

Every 2 weeks – 12 months (26 times)

$18.80

$488.80

Every 4 weeks – 12 months (13 times)

$18.80

$244.40

 

Fara Coffee Subscriptions

            Fara Coffee – Choice of 1 – 12-ounce bag of ground coffee of the Breakfast Blend coffee, the Signature Roast coffee, or the Decaf Roast coffee

Pay As You Go Subscriptions

            (This subscription automatically renews at the end of the time period you select for delivery: every week, every 2 weeks, or every 4 weeks.)

       Every week - $16.99 / Every 2 weeks - $16.99 / Every 4 weeks - $16.99

                       

Pay As You Go Subscriptions – 3 months / 6 months / 12 months

            (The customer is charged every time a delivery is made during the time period of the subscription. This subscription ends at the end of the time period selected.)

 

3 Months Pay As You Go Subscription

Frequency

Price

Total Price for Length of Subscription

Every week – 3 months (12 times)

$16.99

$203.88

Every 2 weeks – 3 months (6 times)

$16.99

$101.94

Every 4 weeks – 3 months (3 times)

$16.99

$50.97

 

6 Months Pay As You Go Subscription

Frequency

Price

Total Price for Length of Subscription

Every week – 6 months (26 times)

$16.74

$435.24

Every 2 weeks – 6 months (13 times)

$16.74

$217.62

Every 4 weeks – 6 months (6 times)

$16.74

$100.44

 

12 Months Pay As You Go Subscription

Frequency

Price

Total Price for Length of Subscription

Every week – 12 months (52 times)

$16.44

$854.88

Every 2 weeks – 12 months (26 times)

$16.44

$427.44

Every 4 weeks – 12 months (13 times)

$16.44

$213.72

 

Pre-Paid Subscriptions – 3 months / 6 months / 12 months

            (The customer is charged the entire cost of the subscription at the initial time of the purchase of the subscription. This subscription ends at the end of the time period selected.)

3 Months Pre-Paid Subscription

Frequency

Price

Total Price for Length of Subscription

Every week – 3 months (12 times)

$16.74

$200.88

Every 2 weeks – 3 months (6 times)

$16.74

$100.44

Every 4 weeks – 3 months (3 times)

$16.74

$50.22

 

6 Months Pre-Paid Subscription

Frequency

Price

Total Price for Length of Subscription

Every week – 6 months (26 times)

$16.44

$427.44

Every 2 weeks – 6 months (13 times)

$16.44

$213.72

Every 4 weeks – 6 months (6 times)

$16.44

$98.64

 

12 Months Pre-Paid Subscription

Frequency

Price

Total Price for Length of Subscription

Every week – 12 months (52 times)

$16.14

$839.28

Every 2 weeks – 12 months (26 times)

$16.14

$419.64

Every 4 weeks – 12 months (13 times)

$16.14

$209.82

 

Tea Subscriptions

            Bigelow Steep Café Tea – Choice of 10 single-serve bags of tea of the Steep Café Organic Earl Grey Tea, Steep Café Organic Jasmine Green Tea, or the Steep Café Citrus Chamomile Herbal Tea

Pay As You Go Tea Subscriptions

(This subscription automatically renews at the end of the time period you select for delivery: every week, every 2 weeks, or every 4 weeks.)

       Every week - $11.50 / Every 2 weeks - $11.50 / Every 4 weeks - $11.50                    

Pay As You Go Tea Subscriptions – 3 months / 6 months / 12 months

            (The customer is charged every time a delivery is made during the time period of the subscription. This subscription ends at the end of the time period selected.)

Pay As You Go Tea Subscription

3 Month Tea Subscription – Pay As You Go

Frequency

Price

Total Price for Length of Subscription

Every week – 3 months (12 times)

$11.50

$138.00

Every 2 weeks – 3 months (6 times)

$11.50

$69.00

Every 4 weeks – 3 months (3 times)

$11.50

$34.50

 

6 Month Tea Subscription – Pay As You Go

Frequency

Price

Total Price for Length of Subscription

Every week – 6 months (26 times)

$11.30

$293.80

Every 2 weeks – 6 months (13 times)

$11.30

$146.90

Every 4 weeks – 6 months (6 times)

$11.30

$67.80

 

12 Month Tea Subscription – Pay As You Go

Frequency

Price

Total Price for Length of Subscription

Every week – 12 months (52 times)

$11.10

$577.20

Every 2 weeks – 12 months (26 times)

$11.10

$288.60

Every 4 weeks – 12 months (13 times)

$11.10

$144.30

 

Pre-Paid Tea Subscriptions – 3 months / 6 months / 12 months

(The customer is charged the entire cost of the subscription at the initial time of the purchase of the subscription. This subscription ends at the end of the time period selected.)

3 Month Tea Subscription – Pre-Paid

Frequency

Price

Total Price for Length of Subscription

Every week – 3 months (12 times)

$11.30

$135.60

Every 2 weeks – 3 months (6 times)

$11.30

$67.80

Every 4 weeks – 3 months (3 times)

$11.30

$33.90

 

6 Month Tea Subscription – Pre-Paid

Frequency

Price

Total Price for Length of Subscription

Every week – 6 months (26 times)

$11.10

$288.60

Every 2 weeks – 6 months (13 times)

$11.10

$144.30

Every 4 weeks – 6 months (6 times)

$11.10

$66.60

 

12 Month Tea Subscription – Pay As You Go

Frequency

Price

Total Price for Length of Subscription

Every week – 12 months (52 times)

$10.90

$566.80

Every 2 weeks – 12 months (26 times)

$10.90

$283.40

Every 4 weeks – 12 months (13 times)

$10.90

$141.70

 

  1. How much does it cost?

            The cost of each coffee and/or tea subscription depends on the length of each subscription. Each coffee and/or tea subscription price does include FREE SHIPPING. Please refer to the charts above to find out how much each subscription costs for the type of subscription and the length of the subscription (3-, 6-, or 12-months).

  1. How often will I receive coffee and/or tea?

            You, or someone you send a gift coffee and/or tea subscription to, will receive coffee and/or tea every week, every 2 weeks, or every 4 weeks. You will be able to skip or pause the subscription if you would like. You will be able to do this through the Customer Subscription Portal. You may also contact us to do this for you. To have us do this for you, please contact us at contact@sammysocksetc.com. Put “I would like to pause of skip a time period on my coffee and/or tea subscription.” In the subject line of the email. Tell us in the email if you would like to pause your subscription and for how long. If you would like to skip a delivery or more, please tell us when you would like to start having coffee and/or tea sent again. Also, please include the following information: your full name (Ex: John Doe), the subscription type (Pay As You Go, 6 months subscription, prepaid, etc.), and the address where the coffee and/or tea is sent. That way we will be sure to cancel the correct subscription whether it be to you or a gift recipient.

  1. Can I choose the coffee and/or tea that I get?

            Yes for coffee. We offer Steeped Coffee in single-serve bags. Each subscription is for 10 single-serve bags. We offer your choice of Sunrise Blend (light roast), California Blend (medium roast), or Odyssey Blend (dark roast).

            We also offer Fara Coffee in 12-ounce bags of ground coffee. Each subscription is for 1 – 12-ounce bag of ground coffee. We offer your choice of Breakfast Blend (medium roast), Signature Roast (medium/dark roast), or Decaf Roast (decaf roast).

            Yes for tea. We offer Bigelow Steep Café Tea in single-serve bags. Each subscription is for 10 single-serve bags. We offer your choice of Bigelow Steep Café Organic Earl Grey tea, Bigelow Steep Café Organic Jasmine Tea, or Bigelow Steep Café Citrus Chamomile Herbal tea.

  1. What if I do not like the coffee and/or tea?

            We do not exchange coffee or tea unless we have sent you a damaged or defective product. See the section titled “What happens if I receive or someone I have gifted receives damaged coffee and/or tea in a subscription order?” for more information.

            Please browse our product selection to see the coffee and tea that we offer in our subscriptions. If for some reason you do not like the coffee and/or tea we send you in your delivery, we suggest that it would make a great gift or a donation to someone.

  1. How much coffee and/or tea will I receive?

            Each coffee subscription consists of 10 single-serve bags of coffee from Steep Coffee or 1 – 12-ounce bag of ground coffee from Fara Coffee. Each tea subscription consists of 10 single-serve bags of tea.

  1. What kind of coffee and/or tea will I receive?

            We have three choices of coffee from Steeped Coffee. We have the Sunrise Blend which is a light roast coffee. We have the California Blend which is a medium roast coffee. And we offer the Odyssey Blend which is a dark roast coffee. You may find more information about each of these selections in the Coffee section of our website.

            We have three choices of coffee from Fara Coffee. We have the Breakfast Blend which is a medium roast coffee. We have the Signature Roast which is a medium/dark roast coffee. And we have the Decaf Roast which is a decaf roast coffee.

            We have three choices of tea from Bigelow Tea. We have the Organic Earl Grey tea. We have the Organic Jasmine Green tea. And we offer the Citrus Chamomile Herbal tea. You may find more information about each of these selections in the Tea section of our website. 

Shipping Policy for Coffee and/or Tea Subscriptions

  1. Where do you ship?

            Currently, we ship to locations with street mailing addresses in each of the fifty states in the United States of America. We do not ship to P.O. Boxes. Currently, we do not ship internationally. We ship all orders from Hutto, Texas.

  1. How much is shipping?

            Shipping is included in each coffee and tea subscription price.

  1. How do you ship?

            We ship the coffee and/or tea through first class mail with the United States Postal Service (USPS). Your package should arrive at its destination within 5 to 7 business days from the day it is shipped. The first shipment of the subscription will be sent within 1 – 3 business days of when you first purchase the subscription. Subsequent shipments will be sent every week, every 2 weeks, or every 4 weeks, depending on the time period you chose when you placed your initial order. Please note that shipping times cannot be guaranteed. Unexpected delays due to weather or shipping difficulties with the USPS are out of our control. We appreciate your awareness of this.

            Please make sure to include any building, suite, or apartment number that is part of your mailing address when you order. If you are having your order shipped to an address that is not yours – such as a gift – it is important that you include all parts of the mailing address. Information that is missing from your address or the address you are having the order shipped will influence when the order is delivered. Missing information may also cause your order to be returned to us. If this happens, we will attempt to contact you. If we are able to contact you, you can either cancel the order and we will refund you the cost of the order – minus any original shipping charges or you can pay additional shipping fees and we will resend the package to the corrected address. If we do not hear from you after 72 hours or our attempting to contact you, we will refund your order – minus any original shipping charges.

  1. When will my coffee and/or tea subscription ship?

            Regular Orders – The first shipment of the coffee and/or tea subscription will be sent within 1 – 3 business days from the date of the subscription purchase. Subsequent shipments will be sent every week, every 2 weeks, or every 4 weeks, depending on the time period you chose when you placed your initial order and the date of your initial order. Please note that shipping times cannot be guaranteed. Unexpected delays due to weather or shipping difficulties with the USPS are out of our control. We appreciate your awareness of this.

            For example, let’s say you purchase a weekly subscription on a Thursday. We will send the first shipment of coffee and/or tea on Friday and every order after that on the following Fridays.

            Or, for example you purchase a 6-month subscription for a delivery to be every 2 weeks. You purchase this on a Tuesday. We will send the first shipment of coffee and/or tea on Wednesday and every order after that every 2 weeks on Wednesday for 6 months (26 total deliveries).

            We will send you an order confirmation email once your coffee and/or tea subscription order has been placed. Once your order has shipped, we will send you a shipping confirmation email with tracking information.

            Gift Orders – The first shipment of the gift coffee and/or tea subscription will be sent within 1 – 3 business days from the date of the gift coffee and/or tea subscription purchase. When you place your initial order for a gift subscription, please add that you would like this to be a “Gift Subscription” in the “Special instructions for seller” section found on the “Cart” page when you checkout. Please make sure that the “shipping address” is the address of the gift recipient.

            We will send you an order confirmation email once the gift coffee and/or tea subscription order has been placed. Once the first gift coffee and/or tea subscription order has shipped to the recipient, we will send you a shipping confirmation with tracking information email. Once the gift subscription order has shipped, we will send you a shipping confirmation email with tracking information. Subsequent shipments will be sent every week, every 2 weeks, or every 4 weeks, depending on the time period you chose when you placed your initial order and the date of your initial order. Please note that shipping times cannot be guaranteed. Unexpected delays due to weather or shipping difficulties with the USPS are out of our control. We appreciate your awareness of this.

            For example, let’s say you purchase a weekly gift subscription on a Thursday. We will send the first shipment of coffee and/or tea on Friday and every order after that on the following Fridays.

            Or, for example you purchase a 6-month gift subscription for a delivery to be every 2 weeks. You purchase this on a Tuesday. We will send the first shipment of coffee and/or tea on Wednesday and every order after that every 2 weeks on Wednesday for 6 months (26 total deliveries).

            You are free to send the gift recipient an email through your own email at any time notifying them of the gift.

  1. How do I change the “shipping address” for a coffee and/or tea subscription?

            You may change the “shipping address” on your own through the link you are sent when you purchase a subscription. 

            If you would like us to change the “shipping address” for you, you may email us at contact@sammysocksetc.com and we will adjust that for you.

  1. Can I sign up for more than one coffee and/or tea subscription?

            Yes, you may sign up for more than one subscription.

  1. If I order more than one coffee and/or tea subscription, will they all have the same coffee and/or tea?

            No. We deliver the coffee and/or tea choices you make at the time you purchase each coffee and/or tea subscription.

  1. How am I able to check my order status?

            Once your coffee and/or tea subscription order has been shipped, you will receive a shipping confirmation email that includes a tracking number. You will also be able to check on the status of your order(s) through the link you were sent when you placed your subscription order.

Cancelling a Coffee and/or Tea Subscription / Renewing a Coffee and/or Tea Subscription / Refunds / Exchanges

  1. Do I have to sign a contract?

            No. And you may cancel a subscription at any time.

  1. How do I cancel a coffee and/or tea subscription?

            If you cancel a pay-as-you-go coffee and/or tea subscription plan, we will stop sending you coffee and/or tea the time period you chose when you purchased your subscription immediately following your cancellation request. We must receive your cancellation 72 hours before we ship the order. If we receive your cancellation request less than 72 hours before the order shipment date, your subscription will be cancelled after the time period you chose when you purchase your subscription initially.

            If you cancel a pre-paid coffee and/or tea subscription plan, we will stop sending you coffee and/or tea the time period you chose when you purchased your subscription immediately following your cancellation request. We must receive your cancellation 72 hours before we ship the order. If we receive your cancellation request less than 72 hours before the order shipment date, your subscription will be cancelled after the time period you chose when you purchase your subscription initially.

            To cancel a pay-as-you-go coffee and/or tea subscription or a prepaid subscription, go to the link you were sent when you made your initial subscription purchase. You may cancel your subscription there. You may also contact us by sending an email to contact@sammysocksetc.com and let us know that you wish to cancel your subscription. Please include the following information: your full name (Ex: John Doe), the subscription type (Pay As You Go, 6 months subscription, prepaid, etc.), and the address where the coffee and/or tea is sent. That way we will be sure to cancel the correct subscription whether it be to you or a gift recipient. If you do cancel a gift subscription, please notify the gift recipient that they will no longer be receiving coffee and/or tea from the subscription.

            We will pro-rate the amount left on your prepaid coffee and/or tea subscription and refund you the difference. You will receive a refund for any remaining months on your subscription that have not yet been processed or shipped.

  1. If I sign up for a coffee and/or tea subscription, will it automatically renew at the end of the subscription?

            You may choose to automatically renew your coffee and/or tea subscription at the end of the subscription or let it expire. You may do this through the link you were sent when you made your initial subscription purchase.

  1. How am I able to get a refund on my prepaid coffee and/or tea subscription?

            If you cancel a pre-paid coffee and/or tea subscription plan, we will stop sending you coffee and/or tea the time period you chose when you purchased your subscription immediately following your cancellation request. We must receive your cancellation 72 hours before we ship the order. If we receive your cancellation request less than 72 hours before the order shipment date, your subscription will be cancelled after the time period you chose when you purchase your subscription initially.

            To cancel a pay-as-you-go coffee and/or tea subscription or a prepaid subscription, go to the link you were sent when you made your initial subscription purchase. You may cancel your subscription there. You may also contact us by sending an email to contact@sammysocksetc.com and let us know that you wish to cancel your subscription. Please include the following information: your full name (Ex: John Doe), the subscription type (Pay As You Go, 6 months subscription, prepaid, etc.), and the address where the coffee and/or tea is sent. That way we will be sure to cancel the correct subscription whether it be to you or a gift recipient. If you do cancel a gift subscription, please notify the gift recipient that they will no longer be receiving coffee and/or tea from the subscription.

            We will pro-rate the amount left on your prepaid coffee and/or tea subscription and refund you the difference. You will receive a refund for any remaining months on your subscription that have not yet been processed or shipped.

  1. Can I exchange the coffee and/or tea I receive?

            We do not exchange coffee and/or tea unless we have sent you a damaged product. See the section titled “What happens if I receive or someone I have gifted receives damaged coffee and/or tea in a subscription order?” for more information.

            Please browse our product selection to see the coffee and/or tea that we offer in our subscriptions. If for some reason you do not like the coffee and/or tea we send you in your delivery, we suggest that they would make a great gift or a donation to someone.

Gift Coffee and/or Tea Subscriptions

  1. Can I purchase a coffee and/or tea subscription as a gift for someone other than me?

            Yes, of course. You can surprise anyone with a gift coffee and/or tea subscription. All you have to do is specify where and for whom to ship the order when you checkout. You can use your billing information and then enter the address of the person you would like to receive the coffee as the “Shipping Address”. That way you will be billed for the subscription but someone else will receive the coffee and/or tea. Please add that you would like this to be a “Gift Subscription” in the “Special instructions for seller” section found on the “Cart” page when you checkout.

            The first shipment of the gift coffee and/or tea subscription will be sent within 1 – 3 business days from the date of the gift subscription purchase. We will send you an order confirmation email once the gift subscription order has been placed. Once the first gift subscription order has shipped to the recipient, we will send you a shipping confirmation with tracking information email. Once the gift subscription order has shipped each month, we will send you a shipping confirmation email with tracking information. Subsequent shipments will be sent every week, every 2 weeks, or every 4 weeks, depending on the time period you chose when you placed your initial order and the date of your initial order. Please note that shipping times cannot be guaranteed. Unexpected delays due to weather or shipping difficulties with the USPS are out of our control. We appreciate your awareness of this.

            For example, let’s say you purchase a weekly gift subscription on a Thursday. We will send the first shipment of coffee and/or tea on Friday and every order after that on the following Fridays.

            Or, for example you purchase a 6-month gift subscription for a delivery to be every 2 weeks. You purchase this on a Tuesday. We will send the first shipment of coffee and/or tea on Wednesday and every order after that every 2 weeks on Wednesday for 6 months (26 total deliveries).

            You are free to send the gift recipient an email through your own email at any time notifying them of the gift.

  1. What if the gift recipient does not like the coffee and/or tea they receive?

            We do not exchange coffee and/or tea unless we have sent a damaged product. See the section titled “What happens if I receive or someone I have gifted receives damaged coffee and/or tea in a subscription order?” for more information.

            Please browse our product selection to see the coffee and/or tea that we offer in our subscriptions. If for some reason the gift recipient does not like the coffee and/or tea sent in the delivery, we suggest that it would make a great gift or a donation to someone.

Discount Coupons/Codes for Coffee and/or Tea Subscriptions

  1. Am I able to use Discount Coupons/Codes for a coffee and/or tea subscription order?

            No, we do not allow discount coupons/codes to be used for coffee and/or tea subscription orders.

Damaged Coffee and/or Tea Products

  1. What happens if I receive or someone I have gifted receives damaged coffee and/or tea in a coffee and/or tea subscription order?

            SammySocks Etc. offers coffee and/or tea subscription order exchanges for 30 days after the subscriber or the gift recipient other than the subscriber receives the order date for the following reasons:

            If you or someone you have gifted receives damaged coffee and/or tea in a coffee and/or tea subscription order, we will exchange the damaged coffee and/or tea at our own expense for up to 30 days from the date of purchase if it is for the first month of the subscription. For subsequent months, we will exchange the damaged coffee and/or tea at our own expense for up to 30 days after the order was shipped.

            We ship USPS. The first month’s shipment will be sent within 3 business days of receiving the initial order. Subsequent shipments will be sent every week, every 2 weeks, or every month, depending on the time period you chose when you placed your initial order and the date of your initial order. Please note that shipping times cannot be guaranteed. Unexpected delays due to weather or shipping difficulties with the USPS are out of our control. We appreciate your awareness of this.

            If you received a damaged product, we will pay for the return shipping cost and exchange the item(s). Email us at contact@sammysocksetc.com and, if the product was damaged, include an image of the damaged product. Include in your email a brief explanation about your order along with your first and last name, your order date, your order number, which item(s) you would like to return and your address. We will respond as soon as possible with instructions on how to return the product.

            Please be careful when opening your order. Unfortunately, we cannot accept exchanges of products with cuts or holes in them due to scissors or other sharp objects from opening your package. Please be careful when opening your package.

            SammySocks Etc. does not accept returns for an exchange for used items or for items that have been opened by the customer even if the merchandise is damaged. Coffee and/or tea merchandise must be unopened. Please remember that exchanges will only be done for any products that are damaged. If any returned items show evidence of being opened, the item will be discarded, and no exchange will be allowed even if there has been an error on our part. Determining if returned items are to be accepted for an exchange shall be at the sole discretion of SammySocks Etc.     

            We do not offer subscription order exchanges after 30 days from the shipment date for any reason. 

Additional Questions

  1. If I have any additional questions, how may I contact you for answers?

            You may contact us through our “Contact Us” page. You may also contact us through our email address: contact@sammysocksetc.com. You may call us on the telephone at 512-846-4200. You may even mail us at SammySocks Etc., P. O. Box 1144, Hutto, Texas 78634.

Registration and Shopify Customer Account Questions

  1. How can I register for a Shopify Customer Account?

            You do not need to set up and register a Shopify Customer Account to place subscription orders from SammySocks Etc.

            You may register for a Shopify Customer Account through our store’s website by clicking on the figure of the person at the top of the Home page on our website. Then click on “Create Account”. Enter a first name, a last name, an email address, and a password. The password must be at least 5 characters long and it can include special characters.

  1. What are the benefits of creating a Shopify Customer Account?

            A Shopify Customer Account (Subscriber Portal) through will allow you to view your order history, payment status, current order status, and address on file. You can add or change your shipping address.

            If you would like to change the email address that we have for you, please contact us at contact@sammysocksetc.com and we will change it for you. Please put “I would like to change my email address” in the subject line of your email to us.

            You may change the “ship to” address on your own if you have a Shopify Customer Account. You will be able to do this through your account. You may also email us at contact@sammysocksetc.com and we will adjust that for you. Please submit your “ship to address” change before the end of the month for the following month’s shipment.

  1. How do I sign into my Shopify Customer Account?

            You can sign into your Shopify Customer Account through our store’s website by clicking on the figure of the person at the top of the Home page on our website. Then enter your email and password and click on “Sign In”.

  1. What emails will you send me about my coffee and/or tea subscription?

            We will send you the following emails when you place a coffee and/or tea subscription order:

 - order confirmation when you place a coffee and/or tea

subscription order

- Customer Portal login information so you can access your subscription information

 - shipping confirmation when a shipping label is created for each

shipment during the length of your coffee and/or tea

subscription

 - shipment out for delivery when an order is shipped

  1. How do I reset my password?

            If you would like to reset your account password, or you have forgotten your password, please send us an email to contact@sammysocksetc.com. Please put in the Subject line “Reset Password for Account”. We will send you an email with instructions for resetting your password. The password reset is valid for 30 days.

            You may also reset your password on your own by clicking on the figure of the person at the top of the Home page on our website. Then click on “Forgot your password”. Enter your email address and we will send you a link to reset your password.


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